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StudentUniverse

4.0

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StudentUniverse Reviews Summary

StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.

This summary is generated by AI, based on text from customer reviews

service
115
value
112

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6,909 reviews

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New York
1 review
0 helpful votes
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Good
December 7, 2023

I got a great deal here. The website was too slow due to overloading but it went fine after 2 hours.

Date of experience: December 7, 2023
New York
1 review
0 helpful votes
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Good
December 7, 2023

Very good idea for the first time in my journey. It is a very convenient way to buy a flight ticket to the airport and then go to the another place. It's a great idea and experience.

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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Love the experience
December 7, 2023

Even though the server was down at the first few hours, I can see your staff working really late at night to bring back the server. And I had a good experience when talking to one of your staff over the phone, he was supportive and informative, really like this shopping experience.

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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Overall good experience, but the website crashed when too many people tried to access

Date of experience: December 7, 2023
Massachusetts
1 review
0 helpful votes
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Best student deals
December 7, 2023

Team has amazingly handled the deals. Love using StudentUniverse.

Date of experience: December 7, 2023
Texas
1 review
0 helpful votes
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Good
December 7, 2023

Great great great great great great great great great great great great great

Date of experience: December 6, 2023
Massachusetts
1 review
0 helpful votes
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Pretty good!
December 7, 2023

I was suprised to find a good last minute flight deal on this site, would recommend

Date of experience: December 6, 2023
Washington
1 review
3 helpful votes
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Excellent prices, confusing payments
December 7, 2023

Love, love, LOVE the prices that are available on this site, especially as a recent graduate with limited income.
I had the cost withdrawn from my account, but immediately put back into it. This procedure has made me wary of spending any money for the past two weeks because I am unsure if the payment will come out of my account again.

Date of experience: December 6, 2023
New Hampshire
1 review
0 helpful votes
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Pleased
December 6, 2023

It was okay, there were some hiccups and confusion but i got it done

Date of experience: December 6, 2023
California
1 review
0 helpful votes
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Awesome Experience
December 6, 2023

Very high efficient and cheap. Will continue use it.

Date of experience: December 6, 2023
New York
1 review
0 helpful votes
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Seat Choice
December 13, 2023

My experience was great except for the fact that I paid for my seat choice and it didn't go through!

Date of experience: December 6, 2023
Michigan
1 review
0 helpful votes
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Excellent service
December 6, 2023

Received the tickets information via email right after I booked it on Amazon.

Date of experience: December 6, 2023
New York
1 review
0 helpful votes
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Student Deal
December 6, 2023

Easy and great service. I recommend it very much. Great deal for a student like myself.

Date of experience: December 6, 2023
New York
1 review
0 helpful votes
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Pretty good experience
December 6, 2023

Great deal and booking process was smooth and easy to navigate

Date of experience: December 6, 2023
Washington
1 review
0 helpful votes
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Tricky
December 6, 2023

Considering everyone was racing for it, it was pretty good

Date of experience: December 6, 2023
California
1 review
4 helpful votes
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The early bird gets the worm
December 6, 2023

I was so lucky to come across this amazing deal, however, it would have been easier to navigate had I attempted to buy the tickets earlier in the morning. My first transaction was only $25 but never fully processed due to high website traffic. When I tried again, the total cost ended up being $45, which was still a great deal considering the flight that I wanted was originally $300. I am so grateful to have come across this amazing deal in time for the holidays.

Date of experience: December 6, 2023
California
1 review
0 helpful votes
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Super good
December 6, 2023

I love the user experience, I was trying yesterday to purchase but I believe the system is down. That's kind of frustrated but overall is good

Date of experience: December 6, 2023
California
1 review
0 helpful votes
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Customer service
December 6, 2023

I called three times yesterday to cancel a seat reservation. Each time I was treated so courteously. Everyone understood the urgency of the matter and acted with speed and kindness. I'm very impressed with Student Universe's customer service.

Date of experience: December 6, 2023
Nebraska
1 review
0 helpful votes
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Fast easy booking
December 6, 2023

Was easy to book and great for student travel. Really liked how all options were easy to search for specific flights

Date of experience: December 6, 2023
Texas
1 review
0 helpful votes
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A Blessing
December 6, 2023

I am grateful for this website. It saved me a lot of money during the holiday season. I was able to access my account and make my reservation with ease.

Date of experience: December 6, 2023

From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.


studentuniverse.com
Founded in 2000
Montvale, NJ, United States