Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good idea for the first time in my journey. It is a very convenient way to buy a flight ticket to the airport and then go to the another place. It's a great idea and experience.
Even though the server was down at the first few hours, I can see your staff working really late at night to bring back the server. And I had a good experience when talking to one of your staff over the phone, he was supportive and informative, really like this shopping experience.
Overall good experience, but the website crashed when too many people tried to access
Team has amazingly handled the deals. Love using StudentUniverse.
Great great great great great great great great great great great great great
I was suprised to find a good last minute flight deal on this site, would recommend
Love, love, LOVE the prices that are available on this site, especially as a recent graduate with limited income.
I had the cost withdrawn from my account, but immediately put back into it. This procedure has made me wary of spending any money for the past two weeks because I am unsure if the payment will come out of my account again.
Very high efficient and cheap. Will continue use it.
My experience was great except for the fact that I paid for my seat choice and it didn't go through!
Received the tickets information via email right after I booked it on Amazon.
Easy and great service. I recommend it very much. Great deal for a student like myself.
Great deal and booking process was smooth and easy to navigate
I was so lucky to come across this amazing deal, however, it would have been easier to navigate had I attempted to buy the tickets earlier in the morning. My first transaction was only $25 but never fully processed due to high website traffic. When I tried again, the total cost ended up being $45, which was still a great deal considering the flight that I wanted was originally $300. I am so grateful to have come across this amazing deal in time for the holidays.
I love the user experience, I was trying yesterday to purchase but I believe the system is down. That's kind of frustrated but overall is good
I called three times yesterday to cancel a seat reservation. Each time I was treated so courteously. Everyone understood the urgency of the matter and acted with speed and kindness. I'm very impressed with Student Universe's customer service.
Was easy to book and great for student travel. Really liked how all options were easy to search for specific flights
I am grateful for this website. It saved me a lot of money during the holiday season. I was able to access my account and make my reservation with ease.
Answer: Anyone can book a flight with us, but we do have exclusive discounts just for students. Just verify your student status and you can unlock our best pricing!
Answer: Hi Kathy, anyone above legal age can book flights and hotels on StudentUniverse (web & app). Verified student members get access to all fare types, while others will be able to search and book the corresponding fares, such as youth, adults, faculties, and even guests.
Answer: Hi Roscoe, we have offices located in the US, the UK, Canada, and Australia. You can also visit our websites based on your location and currency preference. If you need assistance regarding your booking, feel free to contact our customer service. Thanks!
Answer: Hi, please contact our customer service for more info regarding upgrades. Thanks!
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

