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StudentUniverse

4.0

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StudentUniverse Reviews Summary

StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.

This summary is generated by AI, based on text from customer reviews

service
115
value
112

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6,909 reviews

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Iowa
1 review
0 helpful votes
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Satisfied
April 29, 2024

First time using StudentUniverse, thought it was a joke when they offer discounts but here I am with my booked tickets to London within 2 weeks! Thank you. Am really grateful.

Date of experience: April 18, 2024
District of Columbia
1 review
0 helpful votes
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Logical
April 29, 2024

It was relatively fast and simple, with good options

Date of experience: April 18, 2024
North Carolina
1 review
0 helpful votes
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Simple to use
April 28, 2024

I liked that the website had easy checkout and information clearly outlined.

Date of experience: April 18, 2024
Nebraska
1 review
0 helpful votes
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Good service
April 28, 2024

The service I had on the phone to book my trip was good. But, before that, I was trying to book online. When I went to purchase, it wouldn't follow through and left a can't confirm message. This was a bit confusing. But, after a phone call things were resolved. I had to pay a higher price for my ticket.
I also want to say that I understand the age of a student is somewhat questionable in today's world ith online college opportunities. I am an online student at ASU and I am also older. I feel that if a student can provide a student ID or proof they are a student, age shouldn't manner.

Date of experience: April 18, 2024
Ohio
1 review
0 helpful votes
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I recommend
April 28, 2024

Easy and straightforward when it came to selecting my dates and flight details. Thank you and I will use again.

Date of experience: April 18, 2024
California
1 review
0 helpful votes
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Great Experience So Far & Great Prices. We havent flown yet but our process with booking has been smooth. Looking forward to our trip.

Date of experience: April 18, 2024
Kansas
1 review
0 helpful votes
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Easy to Use
April 28, 2024

I found the site easy to navigate. Although, I wish it showed my flight departure times and sent me a ticket from the airline/had somewhere I could log into to see all details.

Date of experience: April 17, 2024
Washington
1 review
0 helpful votes
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Fast and Easy, Plus Cheap!
April 27, 2024

Cheapest flight that I found on the internet for the flight that I booked. The booking process was also easy to navigate through.

Date of experience: April 17, 2024
Washington
1 review
0 helpful votes
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Feedback
April 27, 2024

Process was easy to book tickets and to check prices of other flights also

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Very simple to navigate the website and easy to use. Will definitely use Student universe for future traveling.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Trip
April 27, 2024

Today I call to confirm about some information that to be clear and the lady help me a lot she went out off her way to explain what I needed she is a truth agent to help thanks

Date of experience: April 16, 2024
Indiana
1 review
0 helpful votes
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Why I chose studentuniverse
April 27, 2024

Good awesome pretty good okay only 15 more characters to go

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
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Nice
April 27, 2024

Cheap and easy and good flights to get where you want

Date of experience: April 16, 2024
Illinois
2 reviews
2 helpful votes
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I will be in Europe this summer, ending my trip in London and needed a return flight. As a student my budget is tight. I found the best price on a top airline at StudentUniverse.

Date of experience: April 16, 2024
New York
1 review
0 helpful votes
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Booking options
April 26, 2024

I like the fact that you have One way option compared to be forced to put return dates

Date of experience: April 16, 2024
Denmark
1 review
0 helpful votes
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Good for students and young people
April 26, 2024

The website can be a bit slow but it is worth it to get access to the lower prices.

Date of experience: April 16, 2024
North Carolina
1 review
0 helpful votes
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Helpful but confusing
April 26, 2024

I was able to get my ticket and find my flights extremely well. However, it was confusing while checking out because there were so many other options like phone plans and baggage protection. I could not tell when i was finished checking out. I also am unable to see my ticket fully which can be stressed.

Date of experience: April 16, 2024
Virginia
1 review
0 helpful votes
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Very easy booking for my future flight my family used it for all their travel

Date of experience: April 16, 2024
Maryland
1 review
0 helpful votes
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Good
April 26, 2024

Easy to book, would be good to have all info about baggage from the beginning and not during the check in

Date of experience: April 16, 2024
New York
1 review
0 helpful votes
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I booked a flight for a great price, but it didn't tell me if my flight included a carry-on, it just showed a question mark. When I received the confirmation from the airline, it told me that it only included a personal item. I am unsure if I can still add a carry-on.

Date of experience: April 16, 2024

From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.


studentuniverse.com
Founded in 2000
Montvale, NJ, United States