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StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
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First time using StudentUniverse, thought it was a joke when they offer discounts but here I am with my booked tickets to London within 2 weeks! Thank you. Am really grateful.
I liked that the website had easy checkout and information clearly outlined.
The service I had on the phone to book my trip was good. But, before that, I was trying to book online. When I went to purchase, it wouldn't follow through and left a can't confirm message. This was a bit confusing. But, after a phone call things were resolved. I had to pay a higher price for my ticket.
I also want to say that I understand the age of a student is somewhat questionable in today's world ith online college opportunities. I am an online student at ASU and I am also older. I feel that if a student can provide a student ID or proof they are a student, age shouldn't manner.
Easy and straightforward when it came to selecting my dates and flight details. Thank you and I will use again.
Great Experience So Far & Great Prices. We havent flown yet but our process with booking has been smooth. Looking forward to our trip.
I found the site easy to navigate. Although, I wish it showed my flight departure times and sent me a ticket from the airline/had somewhere I could log into to see all details.
Cheapest flight that I found on the internet for the flight that I booked. The booking process was also easy to navigate through.
Process was easy to book tickets and to check prices of other flights also
Very simple to navigate the website and easy to use. Will definitely use Student universe for future traveling.
Today I call to confirm about some information that to be clear and the lady help me a lot she went out off her way to explain what I needed she is a truth agent to help thanks
Good awesome pretty good okay only 15 more characters to go
I will be in Europe this summer, ending my trip in London and needed a return flight. As a student my budget is tight. I found the best price on a top airline at StudentUniverse.
I like the fact that you have One way option compared to be forced to put return dates
The website can be a bit slow but it is worth it to get access to the lower prices.
I was able to get my ticket and find my flights extremely well. However, it was confusing while checking out because there were so many other options like phone plans and baggage protection. I could not tell when i was finished checking out. I also am unable to see my ticket fully which can be stressed.
Very easy booking for my future flight my family used it for all their travel
I booked a flight for a great price, but it didn't tell me if my flight included a carry-on, it just showed a question mark. When I received the confirmation from the airline, it told me that it only included a personal item. I am unsure if I can still add a carry-on.
Answer: Anyone can book a flight with us, but we do have exclusive discounts just for students. Just verify your student status and you can unlock our best pricing!
Answer: Hi Kathy, anyone above legal age can book flights and hotels on StudentUniverse (web & app). Verified student members get access to all fare types, while others will be able to search and book the corresponding fares, such as youth, adults, faculties, and even guests.
Answer: Hi Roscoe, we have offices located in the US, the UK, Canada, and Australia. You can also visit our websites based on your location and currency preference. If you need assistance regarding your booking, feel free to contact our customer service. Thanks!
Answer: Hi, please contact our customer service for more info regarding upgrades. Thanks!
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

