StubHubReviews 934

The worst ticket company ever. They sent me tickets in the wrong section I asked to return them. They sent me a return link well before the event, I sent them back and they never credited me. They charged me hundreds of dollars for tickets I didn't have access to and they said they were right to begin with which wasn't true. They will not refund my money.

Sent us the wrong tickets, over the course of two weeks kept promising corrections that never happened, nightmare customer service.

We purchased tickets through Stubhub for Lana Del Rey's concert and still we did not get our tickets yet. I've been chasing Stubhub after the tickets for the last several weeks by phone and email. Still no tickets. The concert is tonight in an another country. I've already booked my flights and paid for my hotel reservations but now I still do not have my concert tickets. If you want to purchase concert tickets, it's best to purchase them directly from the seller and not through Stubhub.

Terrible customer support and random charges are just put on my card. Customer support is super slow and basically tells you to go kick rocks

My daughter purchases tickets for the Usher concert in vegas for this coming weekend 7-14-23. She paid for her hotel and air tickets. Now she gets an email stating that the seller has changed her tickets to a different seating that is way up in the balcony and stated that if she doesn't approve of that she can be refunded! Her whole trip is messed up, she can't get her money back for her hotel or her plane fare, and the seller isn't being made accountable for it! Customer service hasn't made the seler accountable - who is going to fix this damn travesty. This has apparently happened to others and this is a false representation of the services offered. I WILL NEVER EVER GIVE THIS COMPANY A REFERRAL. YOU SHOULD BE ASHAMED OF YOURSELVES, THIS ISN'T GOOD BUSINESS PRACTICES AT ALL. I WILL BE CONTACTING THE BBB! YOU NEED TO MAKE THIS RIGHT ASAP FOR JAMEE HARRIS!

If you made a mistake and you try to fix this mistake, you can't. I and you have to pay for that. And the price is high, and when you are obligated to accept your mistake, you also receive a penalty, and the most incredible, when you buy a ticket you are charged immediately, but when you are forced to sell your ticket you are going to receive your money a week after the event. This is a bad joke.

I paid 300% markup on tickets from Stubhub for lawn seating at Tanglewood to see James Taylor on July 3. The night of the show had severe thunderstorms with hail. It was impossible/crazy to be outside, yet there was no option for refunds for a show no one with lawn seating could see.

I purchased 4 tickets from stubhub back in November for $475.18 and was told my tickets would transfer to me electronically 24-48 hours prior to the event. I was on the phone 3 times the day before and the day of the event and was told my tickets would transfer (a total of 2 hours over 3 phone calls). After not receiving my tickets they said they would email me replacements in 15 minutes and to check my email.the email stated that replacements were not available and I could only get a refund…I'm still waiting for that. For me it's not about the money…it's about the tickets I purchased…the state lines I drove across to see this show and the travel arrangements I made for this event that stubhub took from me. They are the worst company I have ever purchased anything from and never will again. I will forever tarnish their name

Scammed tonight and hearing many others are too. Waited two hours on phone with customer service and they basically said they would investigate within 48 hours. Tough night to hear that! Drove to stadium, paid for parking and they do nothing for any of that. Avoid StubHub!

Stubhub is a scam. They will list tickets that are not actually available and leave it up to the buyer to sort it out. I tried to buy tickets to a sold out event and was sent tickets to another event instead. This happened twice with the same event. Do not use this site.

I reached out 5 times (even to the CEO) and never got access to my tickets. The venue could not access them through the Stubhub order number, so we had to purchase tickets again. Stubhub touts their fan guarantee, but has no information on their website about how to access a refund. I did find a phone number, and was asked to jump through hoops. Hopefully, I am reverting a refund. It sounds like they sell ticketmaster tickets, but my tickets were not in that account either. I will never order tickets through Stubhub again!

Two $40 tickets ended up being $120 with all the extra fees. I know this is not specific to this demonic company but anybody responsible for these exploitations on all of these websites needs to be sentenced to getting their head run over by a semi-truck repeatedly. Have a good one!

Tickets never came called and talked to them multiple times promised them and never delivered sold out show and right when the band came on the sent a email saying to click a link to get different tickets, the link did not work they are awful

Brought tickets for Lana Dell Rey in Hyde Park over 8 weeks ago. Money was taken. Tickets confirmed.
And now - with less than a week to go, StubHub have refunded the money, with no explanation why.
When we phoned them, they said they could not get the tickets after all.
Was supposed to be a present for my daughter for completing her A levels but with less than a week there is no chance of getting her the tickets now and she is gutted.
Appalling Service!

Purchased tickets for me and the kids to go see Kevin Hart; Atlantic City. Two hotels rooms and a car rental, along with gas expense and tolls. And the the icing on the cake. StubHub never delivered the tickets for said show.
Numerous phone calls and emails. Total incompetence and irresponsibility. How are these people even in business?
Already contacted my attorney (The one who charges $*******@hour)
Its not the money, but the waste of time and the sheer magnitude of incompetence from Stubhub.
You guys can go ahead and erase this email.
WE WILL SEE YOU IN COURT. Oh, and did I fail to mention, my three million followers on my media platform will also receive the well deserved; negative reviews I will leave behind. You guys at Stubhub are the very worse.
Oh; and one more thing,I am sure, among many things my lawyers will do; Contacting the Attorney General will be the first.

Paid $4000 for floor seats at Taylor swift for my daughters only to find out less than 24hrs before venue "the seller didn't have my tickets" I paid for 4 months ago. They offered me replacement tickets behind the stage. They basically take your money and leave themselves an out to sell at higher price later and offer you $#*! tickets in exchange. SCAM ARTIST! Stay away

I was sold event parking for the Taylor Swift concert in Minneapolis, however when I left the concert the garage would not let me exit without paying additional money. The seller knowingly sold me "event parking" for that named event that timed out before the concert was scheduled to end, thus not a valid ticket. When I reached out to StubHub they basically told me they couldn't guarantee the closing time of the garage and thus would not honor their Fan Guarantee. What a bunch of crooks. Basically buyer beware. You may not get what your paying for and StubHubs guarantee is worthless!

Don't sell tickets to StubHub.
They will not pay you.
And you can't contact them.
Try to find service phone number on their website.
And if you succeed, they will not help you.

Update:
Stubhub not answer me weeks, and every time i'm calling, i need to tell the story from beginning.

After 3 times... and weeks, they send me an email, that my account is locked, and i should open new one beacasue secutry bul$#*! excuses.
After that i should sell tickets (that i dont have) and after that they will consider...

Do you a favour, DO NOT sell at Stubhub or his brother Viagogo!