StubHubReviews 934

As soon as I paid, Stubhub contacted me saying the seats were in the wrong section but they would switch them for equal or better seats, or give refund. I stupidly chose to get other seats, and so begins 8 months of empty promises, emails, and long phone calls where I have to retell the story to each Stubhub person every single time, minimum call was about 45 minutes long, each time ending with a promise that they will send tickets within a few days. Nope. Today is the day of show and now all they have for me is "Sorry, but you can get a refund". Tickets are now 2x the price at least. My advice: take the refund immediately and go elsewhere.

I purchased 2 tickets for Usher's upcoming 4th of July show in Las Vegas under the "concert" section of StubHub and and was sent Afterparty tickets instead. I have contacted Stubhub three times through multiple methods to resolve this issue and there is still no resolution. Would not recommend using them! Even if they screw up, it ends up being your problem.

These seats were listed as unobstructed view - they were literally behind the stage. I will never use Stubhub again and advise against it!

Very disappointed in StubHub. Bought tickets several days in advance for a comedy show, everything in my account showed that the tickets were confirmed for the 8pm show. Get to the venue at 7:30 and my tickets aren't showing up in my account, just says that they will be available shortly.

On the phone with customer service I find out that the seller had tickets to the 5pm show but listed them as 8pm. StubHub had supposedly tried to find replacement tickets for me, couldn't, and then didn't tell me that my tickets were worthless! The person at the ticket office at the venue said that this has been a repeated problem the whole weekend -- clearly StubHub's fault and not a fluke.

I'll be using Ticketmaster from now on.

I bought 2 tickets to Harry Styles in Cardiff 3 weeks before the concert. The day before the concert, I got an email saying that the tickets I'd bought weren't available. I didn't trust the new tickets being offered and wanted a refund as I felt it was a scam. After talking to the StubHub team they were really helpful and reassuring that they could get me much better tickets at no increased price so I agrees to give it a go.The view was amazing at the concert and the experience went from being really poor to really good. I would now buy from Stubhub again as they went out of their way to remedy the problem.

I'm posting about the facts of my experience here as a warning to others, since I have tried to do the same on the StubHub community forum and the company removes my posts every time (why would they do that, I wonder?). I purchased front row tickets to Dead & Company at Saratoga Springs on June 18,2023 about 9 months prior for $3,000 total (2 tickets, plus StubHub's massive "service fees"). I also booked a hotel in Saratoga for the event since the venue is about a 4 hour drive from my home. On June 17 (24 hours before the show) when the tickets were scheduled to be transferred, they did not arrive. I spent probably 3 hours attempting to speak to customer service, being put on hold and getting dropped. I was told by customer service that they had spoken to the seller / owner of the tickets and that he would "resend" them (although I had not received an email in the first place). This was not true, and over the next day and multiple calls to customer service, StubHub finally admitted 5 hours before showtime that they did not have PIT tickets to give me (which I paid for 9 months prior). They offered me $30 lawn tickets as a replacement! I thought they were joking. Meanwhile, they listed many orchestra level tickets on their site that they would not offer as compensation. This would seem to contradict their claim that they "go above and beyond" to replace tickets. Basically, StubHub will take your money for tickets and give themselves a one-way option to sell them at a higher price later if they can, and will only tell you a few hours before your event that you don't have the tickets you thought you had paid for, had planned around and were waiting for. Sure, they might give you a refund weeks later, but meanwhile you are missing the event you spent a lot of money to attend. You have no recourse. And their incentive is to do this over and over because they can't lose. I hope this saves others the same agony, frustration and disappointment we experienced. These are not honest people. They exist to rip off fans of music. Stay far away. These are all true facts. My order number is *******.

My family and I flew in for the game which was cancelled last minute. We are scheduled to fly home tomorrow 8 am and StubHub has refused to refund the tickets. I was told they do not provide any guarantees for their tickets.

I bought tickets for 4th days of world test championship match for Three times the face value after paying I received tickets for the day which was already been played I immediately raised a ticket to them and still doing it since they just send you the confirmation Email regarding received request but don't take any further action this website is a hub of scammers and the stub hub guys are just irresponsible brokers...

Bought tickets for a June 15th show in January, drive 1.5hrs check into a hotel across the street from the venue 4 hrs early just to have stub hub inform us the event has been canceled and our money refunded and they could not issue us the tickets we thought we had purchased 6 months prior. The event was not canceled and we watch all the people get to go to it from our hotel room

Accidentally bought tickets for the wrong venue and their only solution is for us to re sell them. Through a very complicated system. When they could have just refunded our money we would have bought the right tickets from them. As is now will will never use then again

When we got to the venue we were told our tickets had been scanned by someone else 40 minutes before. We had to buy new tickets at the box office.

We were attending a concert, heading to the parking lot address that StubHub provided. For some reason the street was blocked off and we were not allowed to go in to find our parking lot. So we had to follow the cars around to a different parking lot, which then had to pay for another parking or be routed back out of the line, which we waited for 30 minutes in. I bought another parking ticket, and then called StubHub. The next day told them I had the receipt for my parking ticket along with the rearview mirror, parking pass, and they still would not refund my money.

Purchased baseball game tickets on June 2nd. Credit card charged immediately. No tickets sent. Poor policy to let the seller have until day of event to send tickets. Out of town family members disappointed. Game sold out and all Stub Hub did was apologize. Big thumbs down.

My boyfriend bought floor(pit) tickets to Luke Combs Concert for June 10th 2023 at Arrowhead Stadium KC months prior to the show. They emailed him the tickers and he printed them off. We get to the venue and they don't take paper tickets so we get into email for mobile tickets, Svan them and it says they are invalid tickets. The tell us to contact stub hub and they will resend the correct tickets. The original tickets had the.QR codes and they needed to be tickets with the bar codes. We sit on the phone on hold for over and hour. When we finally talk to someone they send a link for us to choose our seats for the new tickets. There are no pit tickets available and they tell us we have to choose from the seats available. The new seats were up in the stands in the very back. We already had our spots reserved in the pit so they wanted us to choose seats away from where we originally purchased tickets for. Mind u, we paid $600 for pit tickets. So they tell us we can get those seats or get a refund and the refund take 7-10 business days. We drive two hours to KC, got a hotel room for our stay. We paid $65 for parking. We lost almost $1000 as of right now but if we do get our money back we will still be out almost $400 for the trip and parking. I WILL NEVER USE STUB HUB AGAIN!

During covid I bought tickets from what I thought was Ticketmaster turns out it was from stubhub and they refused to refund my money they passed the ball.Just today me and my husband had tickets to go to a concert and we stupidly thought it was for Sunday, and got lack of communication that we wrongly ordered the tickets for Saturday, and we called to ask for some help with trying to get some refund or even help us get tickets for tonight they only kept going around in circles and was no help at all once again. I hate using this app. And they are no help when you need them they also they really have a lack of communication, we didn't even get any other email about our event only the day after we bought the tickets and we couldn't get any barcode for the ticket until they say a hour before the event and the email you need to scroll all the way to end of the email to try to find the date and time in very small printing.

I purchased Pittsburgh Pirate tickets for June 10 along with a very expensive parking pass. The date changed for attending that game. The tickets sold, but the parking pass did not. I called the PNC parking garage and they 'could not' change the date of that pass, they said call stubhub. I did so. Stubhub could not help me. The PNC parking attendant said 'other' third party businesses DO allow you to change dates; stubhub does not. I paid $67.81 for a parking pass I cannot use! I wanted to get close to the stadium as my husband cannot walk far. Now I don't have the money to buy another pass for July 29. I'll go to Seatgeek, or ticketmaster, or anywhere else for my next venue purchase!

Do not use this reseller. They got my money, delivered a broken link and when I called, they told me there was nothing they could do. I could my bank to start a process to get reimbursed and they sent me messages saying that I had violated my agreement with them for initiating a charge back.
I have not received any help from them, not through their call center or email support. Stay away!

I bought a ticket from another vendor after StubHub that was LITERALLY half the price because of the ridiculous amount of fees StubHub charges. Their website is terrible and only shows you your tickets half the time. Also, they don't bother to let you know if a show has been postponed/cancelled while the other vendor sent me an email hours in advance. Good thing they did or else I *wouldn't have known* and would've driven an hour away for a show that wasn't happening. It's been one of the worst experiences I've ever had purchasing a concert ticket. Never again. Save yourself the headache!

We live in Phoenix and purchased 4 concert tickets for a show in Las Vegas through stubhub. We purchased plane tickets and booked a condo for the 4 of us. We decided to visit the concert venue a couple of days before the show to see if we could upgrade our seats. That's when we were told that the seats we purchased tickets for did not exist. So, we reached out to stubhub for help. 3 days of calling and calling and empty promises and we still have no tickets. I would take this and all of the other reviews here into serious consideration before buying anything from this company.