StubHubReviews 934

TERRIBLE CUSTOMER SERVICE. Booked a whole vacation from Canada, over 3000 miles, to see a concert in June and have proof of the booking. Never got the tickets. Called to find out why. The concert was rescheduled for 4 months later and Stub Hub kindly rebooked me in seats that I didn't choose for a date 4 months later that I couldn't attend. It took us calling in to find out the concert had been rescheduled. Absolutely no contact from Stub Hub to tell us of this change, and then when we contacted Stub Hub they told me it was my problem!? They hold no accountability for the tickets sales and now I have to resell tickets that I never purchased! Oh, and we still don't have the tickets so I'm not sure how we are supposed to sell them. So basically they are making 15% off the guy who sold us the tickets and another 15% off of us WHEN AND IF we sell these tickets. Total SCAM. Never use these idiots!

I have sold 2 Rammstein tickets using StubHub US and they were sold in 2 separate transactions. Even though I bought the tickets at the same time from Ticketline, Stubhub has canceled one of the 2 transactions multiple times saying the ticket is not valid. I keep asking them how one ticket is valid and the other one is not but they don't have an answer, they just rectify the situation for the moment and a few weeks later they cancel my transaction again and I have to call them and have a fight with them over and over again. Please stay away from them as they are 100% scam. They rarely reply to emails or answer when I try to call them.

I spoke with your customer service this morning and reported that the 6 tickets for the Cubs game which cost $806.36 were terrible. They were obstructed seats. This obstruction significantly diminished our enjoyment of the game. Worst of all, when I purchased the tickets, I was uninformed about this obstruction. I would never have had made this purchase if I had known. I would have chosen different seats, possibly even more expensive seats. As the seller I believe you have an obligation to inform me of this obvious problem. I am extremely disappointed with your service. All I was offered was a 20% discount on a future purchase. This is an outrageous offer. You underperformed by selling me a known defective product without consent. In way of compensation, instead of refunding my expense you ask me to spend more money with you on a future purchase with a small discount.

I did not get the $115 ticket I bought. I emailed Stubhub and they replied "we uploaded it." That's it. No ticket. No event. No apology. No refund.

I bought tickets to Jason Aldean in Kansas City through StubHub.com. The website showed a layout for the show that I relied on. I bought tickets that were front row. When I received the tickets, they were from TicketMaster. I reviewed the layout on TicketMaster.com and realized that the section was actually in the back! I contacted StubHub to let them know they had their layout wrong and I was offered equivalent tickets at the same price but would have to wait for approval. I was told within 30 minutes I would have a call back. I waited four hours and no call. I called back in and had to speak with someone else. I was informed that this decision would take 15 days. 5 days later I get a 25% refund. I called back in to ask why the refund. I was informed that I was getting to keep the same tickets but with a 25% discount. I let the stubhub agent know, I just wanted to receive my original offer of equivalent or better tickets. Later that day I was informed that a full refund was issued. I called and asked why a full refund was issued and there was no explanation and it couldn't be overturned but had I not gotten the refund, they would have upgraded me to a VIP experience. This is the type of service you can expect from a company FALSELY ADVERTISING their product. My experience in the past with stubhub.com has been ok, but all trust in them has been lost. They want me to release tickets I never accepted and hope they give me my money back. Seems like a shady business to me.

Stub Hub owes me $675 for tickets I sold through their website. They have lied for the past 2 weeks about why I have not received my payment. They will not release my money and I've contacted them numerous times.

Bait and switch, we bought box seats for Garth Brooks, the price was more than double of regular front rows seats in that section, we ended up with regular seats, they would only refund 25% of our money, we weren't the only ones this happened to, scammers to say the least.

Ticket description was exactly what I received. Seller reached out personally to make sure I received them and offered to be available if I had issues. No issues at all.

I admit I was stressed.

I wanted to claim for the fees I've paid for the Bruce Springsteen tickets. The fact is that tickets were sent 7 hours before the concert. You were supposed to send them the 8th of May. Tickets had my name on it so I had difficulties to sell them and lost my money. At the same time I got charged by stubhub.com 200 dollars of fees. Please refund my money

Don't even think of using these guys – they don't have the tickets and after traveling to Vegas for a show I found out one hour after the start that StubHub had no tickets, despite their "ironclad" confirmation email to the contrary. Moreover, their customer service is horrendous if they did nothing to correct the situation and I had to go through my credit card to refund the theft. These guys suck and only an idiot would pay the money for this piece of crap service. BUYER BEWARE!

I purchased tickets for my 2 daughters and a friend to go see Suga last night in Oakland. The night before, I tried to download the tickets to my Android phone and the link to download the software to do so did nothing and I was not able to download them. I then downloaded them onto my wife's iPhone 12 and they went into her wallet. When we looked at them there was no barcode on the tickets and it said to enable NFC for the barcode. Well, the iPhone 12 and 13 no longer allow you to toggle the NFC manually.

We called stub hub support and the woman on the phone was of no help at all we spoke with her for almost two hours following her directions. Neither our phones nor our laptop were able to complete the process. She then said she would pass this up to the next level and we would receive an email. The next day, the day of the concert, we were able to communicate with the Stubhub via email but that was also riddled with technical issues. In the end, we were able to get confirmation that once my wife's iPhone was in proximity to the scanner, the NFC would enable automatically. So we incredulously accepted their response. So we get to the venue and we get to the end of the line and the tickets still did not work. So we then had to try to download them onto my Android phone and again the link to download did not work. So people around us are annoyed we are panicking as these tickets were very expensive. We tried one last ditch effort to download the StubHub app on my daughter's iPhone 7 and finally, it worked.
So while the final result was a win, the journey getting there was not. We wasted hours trying to get this to work and we were stressed to the max the whole time. I have purchased tickets from several other competitors and I have never had this much of an issue. I have purchased tickets from StubHub before and did not have issues until recently. We also bought tickets to an NBA game and had a similar issue that was not resolved until the last possible minute. After two such incidents, I am done.

They SUCK DONT TRUST………………Really don't trust them… They will burn you… and you won't now it until the day of concert!

If I could give a zero I would. I purchased two tickets to a Washington nationals versus Mets game on Mother's Day. Total cost $270. I have a 90 minute drive to the ball park. Two hours before the game I still did not receive my tickets. I finally got in touch with a customer service representative from StubHub, who said, the seller never released the tickets. I said I want a full refund. He said you have to go online to file a complaint. SERIOUSLY! On top of that I spent $120 for a parking pass he said since the seller released that ticket, that is not eligible for a refund. Are you kidding me?! What good is the parking pass without having the game seat?

I will never use StubHub platform again! Anyone reading this I would encourage you to find your tickets through a different platform! Total SCAM.

I bought two tickets from StubHub for a concert in Toronto. The concert was scheduled to happen on April 21st and it was postponed, I only got the notification 2 days before the show. Since I don't live in Toronto, I booked accommodations which I couldn't cancel with such short notice. I called StubHub's customer service and they say they won't reimburse my tickets because it's their policy to reimburse only when the event is cancelled. StubHub, shame on you!, you should reveal this policy before people purchase tickets from. You need to disclose all the terms in advance. Your policy is not respectful of the consumer, those of us who don't live where the event is taking place and it's cancelled last minute, have to make in additional expenses that are lost, because you don't deliver. I hope you'll review this policy.

They do not make it clear that fast pass lawn tickets are actually not concert tickets at all. Even though they have seating numbers on them. You pay $90 for 2 of them. Then you find out they do not get you in the gate. You ask for refund- seller does not allow refunds nor reselling the tickets. Giant scam.

We bought tickets for a concert about 5 weeks ahead of time, we're supposed to have the tickets transferred the day before, but that didn't happen. The next 24 hours involved spending endless hours on hold and talking to them where they kept promising alternate tickets and not to worry. Less than three hours before the concert they finally sent us a link for alternate tickets that said they had nothing comparable and they would refund us. One their site there were HUNDREDS of tickets available for the concert. Some were just a few hundred dollars more- but they would not give them to us! They said they were too expensive- of course tickets are more expensive hours before the concert. It was just awful and I had sobbing teenagers. We went to vividseats and bought tickets that were $400 more. I will NEVER use STUBHUB again.

This site never delivered my ticket, I went the event, lost the event, lost day, lost uber money and call the number to solution they refused refund me. This is app steal people, skmekne need stop this app urgently.

I bought tickets for my brother and I to see Metallica. I was charged a $100 service fee for some reason. I had forgotten my mom had bought tickets off there when I was a teenager– we got scammed out of our tickets. Now to sit and wait until the concert to see if I've been scammed out of $400. Tickets are cheaper on Ticketmaster. DO NOT USE THIS. Here's hoping my seller was legit. Lesson learned. Also all sales are final so it's not like I can get a refund.

Worst company ever! DO NOT USE STUBHUB! They charge exorbitant fees and refuse to refund money. They don't provide your tickets in a timely manner even though they charge you. Their only reply is to resell your tickets and of course they say that because then they charge fees again so they make even more money for doing absolutely nothing. They are more recently not able to come through with the tickets and leave people at the venue with nothing.

I bought tickets through stub hub, never received them, missed the concert and they would not re-emburse my $300. Dollars. They told my credit card company that I received the tickets so they wouldn't cancel the payout.