StubHubReviews 934

I listed and sold tickets for an event and immediately on the day of sale notification attempted to print Stubhub's pre-printed UPS shipping label. When it did not work, I spent a month sending emails and making multiple phone calls to try to resolve and after several hours of wasted time was finally able to get resolved. While Stubhub is very stringent and inflexible about rules that govern both buyers and sellers, the organization appears to care less about how it supports either party as long as Stubhub is collecting their guaranteed money. I will never buy or sell with them again.

I purchased two tickets.We never received them and was also told no refund either.We had an order number, my account was charged 180.00 for two tickets we never received.Had to purchase two new tickets at event.Will never use them again.

I did not receive a refund for a canceled event. I called StubHub regarding the refund and was told that I had two options to receive a refund. The first was provide my bank account information. The second was to provide a credit card number. In both instances the refund would take ten days to process.

I objected and demanded that the refund be process to the credit card use to pay for the purchase. After a delay, the CSR agreed to refund the purchase back to my card.

Strike one and two.

The CSR alerted me that the card would be refunded in five days. The funds were debited from my account within seconds of completing the transaction. That it takes five days to process a refund is absurd. While the funds are held, let me guess, they are using them for business purposes. Interest free money is not a bad deal for StubHub. Consumers on the other hand get stuck holding the bag five days while accruing potential fees for balances on their cards.

Strike three
StubHub's conduct should be prohibited by law.

I intend to alert the NYS Attorney General to this issue.

STUB HUB is the worst no more said! Good luck with purchase! Even the review makes you write more then 60 characters! LOL it's a joke SH

Grade of F. Charged +$159 fees on $421 charge & didn't show their fees until the charge went through. Would not refund the charge.

Seller never sent tickets. Called and they gave me a $28 coupon! We have flights booked today to go to Atlanta for game tomorrow! Original tickets were in CLUB TABLES with all-inclusive food, alcohol and beverage. New tickets are down foul line and row 4. Seller will be given fee but if he sold for more to someone else on another site or in person not their problem. So i paid 4x face value for inferior tickets and I am more or less told too bad after 55 minute phone call.

Watch out for this ripoff company. Do not try selling tickets with them, they will try and scam you. Sold 2 tickets and they never paid me. Contacted them and they said the payment was rejected. They did not let me know anything was rejected and were hoping I would forget. They also removed the sale and there is no record of my account of ever selling anything. Just magically gone. Finally got their customer service to "fix" issue. Then they made a payment for me and only sent the payment for 1 ticket when 2 were sold. Shady company. Watch out! They will be reported on every scam website I can find.

Worst company I have had to interact with in a long time. I tried to sell 2 tickets on stub hub. I sold my tickets, called Stub hub to make sure I did it correctly (they confirmed) and now they are saying I missed a step and will not pay me for the sale! Legit they are the worst. If you want to buy or sell tickets use Ticketmaster or LEGIT ANY OTHER PLATFORM

Stub Hub is straight trash! Never buy tickets from them, use Ticketmaster instead. TWO different times now StubHub has sold me tickets to a canceled event that was canceled before I purchased the tickets. When calling their service help line, I was told to resell the tickets instead of giving me my money back. The customer service people are rude, and extremely incompetent. They have no idea what they are talking about and you can find better help at a Waffle House at 3 A.M.

Stub hub can't deliver tickets that were paid for and now missing a three day event. Ohh I have to wait over a week for my 430 dollars back. Don't recommend to my enemy.

I purchased tickets on StubHub and I wasn't able to pull up my tickets. Had the order number, six digit code, receipt but wouldn't let me pull up tickets. Annoying but took care of it when I got to the stadium. ‍

StubHub couldn't handle TWO concerts. Sent me tickets to a CANCELLED concert instead of the CORRECT concert, THEN told guided me to ALTERNATIVE ticket claim when they couldn't resolve the issue. ALTERNATIVE tickets turned out to be NO TICKETS AT ALL.
Hotel Reservation - Dinner Reservation - Entire Weekend RUINED.
NEVER EVER USE STUBHUB when there's an ALTERNATIVE

Stubhub is a marketplace. That means when you buy or sell tickets, they are only the intermediary. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck.

That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets — no call, no email, no account notification.

I called an hour before the concert to learn that my tickets were unavailable.

They said they would provide a refund and small account credit.

Guess what happened next — concert started and seller finally emails the tickets. Stubhub NEVER processed a refund and NEVER provided an account credit.

I've been on the phone with them 4 times now to get things resolved. Their customer service isn't much help either.

Obviously AVOID IF YOU CAN. They will take your money then make you jump through hoops to get it back.

Purchased $1,121.30 for 3 tickets for a 76ers game tonight. Made it to the arena and had NO tickets. The seller failed to fulfill the tickets and didn't send an email to let us know. Mind you we drove over four hours to get here and had no tickets. State Farm Arena advised us never to use StubHub they have issues like this all the time. They will never get my time or money ever again.

I found the tickets for €153 on the website, when I paid for the tickets the price was €153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81 Support does not answer, there is no cancellation\refund option on the order page.
It's looks like pure scam. I would like to draw public attention to this incident, I think this is not the first case of cheating this site

Absolute dog$#*! - do not ever use unless you like dog$#*!. I do not like dog$#*! and therefor I do not use StubHub

BUYER BEWARE! I purchased tickets from StubHub and it was a scam (seats didn't even exist). Stub Hub said they'd give me replacement tickets and a voucher. The tickets I purchased were in the 1st level 3 rows up and they tried to replace my tickets with 2nd level seats in almost the highest row. The tickets were valued at $200 a piece less than I paid and they offered me a &5 voucher. When I told them I would just take a refund they told me it was too late. I will never trust Stub Hub again!

It is outrageous that StubHub and Viagogo are allowed to operate. I didn't realize I was in their webpage to purchase a ticket for a local concert. Price of tickets around $25-35 I was swindled for $115 for a ticket then $38 fee to StubHub for a total of $153! I have no ideas why the seller who paid $26 chose to sell it for $115… I am irritated with myself that I didn't realize I was on this website. I was in a hurry. I advise others to avoid these two horrible sites that will steal your money.

They are $#*!. They lost my front row tickets to a sold out event. I did get a refund, but that just does not make up for the fact that the ticket retrieval process changed with-in one week of my using them for a previous event. $#*! THEM.