StubHubReviews 934

Do not use StubHub! I originally purchased tickets for $50 two weeks in advance for an event. They never provided the tickets. When I called Customer Service standing outside the venue an hour before the event start, the guy offered replacement tickets and told me there would be no additional cost. He then proceeded to cancel my $50 order without my consent and told me I had to pay $120 if I wanted to get into the event. What a scam! This company is a fraud pulled the old bait-and-switch. I don't know how they can continue running as a legitimate company when they don't comply with their own policy. Use a more reputable company like Ticketmaster if you want real tickets for the price they actually post and comply with on their website.

I couldn't travel to Vegas recently. I put the tickets on sale through Stubhub. The tickets were half the price of other tickets available at the same time but for some reason my tickets did not get sold even though tickets higher in prices got sold.

My tickets could be transferred immediately online so that was not an issue. Lost two thousand dollars.

I recently bought tickets to an upcoming NFL Preseason game. I thought it would be a good way for my young daughter to dip her toe into the experience. I searched for hours and bought front row seats, wanting to be sure she could see the game.

When I received the tickets, I discovered that I was given seats nearly 20 rows back, instead of in the front row. StubHub has a guarantee that if something like this happens, they will provide you with comparable or better tickets to the ones you ordered. So I called in and asked them to honor the guarantee. StubHub offered me nosebleed seats in the corner of the stadium and claimed it was the best they could do. I asked if they would at least give me a discount since I paid for front row seats and didn't receive them. They said no - best they could do was offer a coupon for a later purchase or I could request a refund. StubHub is a joke. It does not honor its guarantee. Will never shop at StubHub again.

I purchased parking tickets on StubHub site for $53, once I arrived to the location to my surprise the parking space was only $20. I contacted them and asked for a different small refund with no reply back.What a rip-off.

Couldn't fulfill the tix order and Stubhub charged me more than I paid for the tixs. They said once a buyer accept the order the SELLER is OBLIGATED to pay for the buyers tixs even if tixs are not available.
Instead of refunding the buyer for the unfulfilled transaction, Stubhub fulfills the buyers order and makes the seller pay for the replacement tixs.

I was selling tickets that I bought from Ticketmaster on their website to an Alicia Keys concert. StubHub didn't have a section 13 listed on their website when putting a description of the tickets. Due to this, I chose the only 13 that they had listed (S13). I believed that S stood for section (and they didn't specify the difference). The tickets sold and the customer returned them. StubHub then decided to charge me for not being able to give the customer the correct tickets. I called StubHub and talked to 3 different people before they were able to figure out that S stood for suite and not section. They still decided to charge me a fine for not being able to give the customer their correct tickets. Yet they themselves didn't have a section 13 listed on the website. They said that I could have called them at anytime and they would have helped me give the correct ticket description but their customer support number is hard to find and I didn't know that it existed until they sent me an email about the ticket selling issue. Horrible customer service

This site means to scam you if you're doing anything except buy tickets. If you're simply buying tickets you'll have no issues. BUT if you want a refund or to resell tickets it will not happen and you should sell them yourself. This company will purposely sell your tickets again for you and then not send you email confirmations so they can claim you didn't follow their procedures. Then they will say sorry and hang up on you and all you've done for them is give them double profits of the same ticket.

Купил у них билеты на depeche mode in Helsinki. Покупал весной, билеты пришли за неделю до концера.
Приехали в Хельсинки, а финны дебилы обосрались какого-то там урагана и отменили концерт. Стаб хаб бабки вернул через 20 дней. См. Скрины.

Stub Hub told me I'm out over $200 for 2 tickets since they mailed them to my old address without any process in place to verify my mailing address. I hadn't updated my profile mailing address for many years since no tickets are ever actually mailed any more as they're all electronic. However, these 2 tickets had to be mailed but there was no verification step for me to confirm my mailing address. This is also poor considering that my credit card information had to be updated with my current billing address being very different, but yet again no confirmation to reconcile the difference in addresses. When I called after receiving an email from FEDEX that they were delivered to the wrong address Stub Hub just said I'm out of luck. Very poor system for Quality Control to ensure accurate information when they send tickets that aren't electronic and zero customer service. They just lost a customer.

Terrible customer service and extremely high fess. Also got disconnected twice. Avoid buying tickets here.

This company sucks in another level, they messed up my whole Beyoncé experience, very frustrating!They don't fix your problem if something going wrong

How are you guys still In business. You never gave me my tickets and kept saying "a few more days" I paid ONE THOUSAND dollars to go to this concert and never got my tickets. I reached out to you for DAYS including today, you said "wait a couple days" when the event is in 4 days. You scam thousands of people and it is so messed up. I also find it weird that I talked to the same person twice? You guys need to go out of business NOW. You said that I don't understand, what do I not understand? I've been to concerts 4 years in A ROW. I should get the tickets right away not "a couple days" "wait a couple days!" I was trying to take my daughter to this concert and she was extremely excited to go. NEVER BUY TICKETS FROM THEM, SAVE YOUR MONEY!

The best description of StubHub is "Horrific." I spent hours trying to navigate the app/website/customer-service hoops trying to get to all my tickets. The software is overly cumbersome and very user UNfriendly. They sold me a parking pass in March that I wasn't able to receive until August at 8:30pm the night before my concert. Who sells (or more correctly, allows people to sell) tickets they cannot immediately deliver? I spent hours on the phone over 3 calls to customer service, waiting for a representative to pick up.

Today we bought 4 tickets to the PFL Fight at Madison Square Garden. We are in the city for my one year anniversary and my wife was very excited to go to the fight. I spent 1.5 hours trying to find my tickets before calling customer service. The agent was extremely unhelpful and dismissive. They said our tickets could not be located and they could not provide any replacements. We flew in for this fight, bought a hotel and travelled on the subway to get to the event. Any other ticket company would be better than stub hub. I cannot express how disappointing this experience was. I would not recommend StubHub to my worst enemy. Terrible company, terrible customer service. Honestly not sure how they are still in business.

Stubhub is a horrible place to buy OR sell tickets. They screw the sellers as well as the buyers. They are the only ones that benefit from people using their service. If sellers would stop using them they would go out of business and the world would be a better place!

We went to purchase tickets for a football game and we're able to get some that were resold. We drove 2 hours to the game and got there and got and a half early. Our tickets never showed up and never got any word from stub hub. We called their customer service number and we're told the person never sent them tickets and asked if we'd like replacement seats. So we did, he said e we should get our tickets in about 3-5 mins. 20 mins later, still no tickets. Called again, this guy was rude, said the seller had an hour to respond. At this point the game was about to start. Waited for the end of the hour, still no tickets. Called again, lady answered and said that they were again not sent over by the new seller, said she could have me replacement seats again, which could take another hour, or refund our money. We opted for the refund. We already missed the first quarter of the game. Ended up going to seat geek and bought 2 tickets for a quarter of the price and got right in. Took 5 mins. Now we wait for our refund. Ugh

Cancelled my order before the concert and just refunded the money. Horrible service will never use again obviously.

I inadvertently purchased tickets from StubHub for a concert. I was actually on the artists website to purchase the tickets. I looked over the available tickets and decided to get 4 tickets. I liked the price and everything seemed legit. However once I put my credit card information in and clicked cash out I got a receipt that added a considerable amount of fees on each ticket then the following day after purchasing the tickets I get an email from StubHub stating that my tickets were now ready and I would be receiving an email from a third party and that's where I would get my tickets. Also in fine print in the email it states that StubHub is not responsible nor would fraudulent tickets be honored...so I basically already felt scammed. A few hours later I received an email from Ticketmaster directing me to click "accept" to aquire my tickets from someone named Mark. I absolutely refuse to click on accept...I have no promise that these tickets are even legitimate. When I attempted to contact Ticketmaster to inquire about the process or legitimacy of the tickets I found no customer service phone number and no possible way to communicate through a chat on Ticketmaster website. I called StubHub and waited on hold for an hour to be told that I would be paying for the tickets regardless of the legitimacy. They stated that I would be charged even if I didn't click on "accept" I feel 100% violated and deceived at this point. My next step is to dispute the charges with my credit card company. If I get no help there I will max out my credit cards *******$ and then never pay

My husband and I recently wanted to go to a concert that we were really excited to go to. We purchased our tickets off of Stub Hub and later received a message saying that we should have gotten our tickets by now. My husband was on the phone waiting for over 2 hours and finally spoke with someone. They said that they didn't have any more tickets available and my husband asked to have his money refunded. It turns out that they charge a service fee of $50 and get their tickets through another site Ticket Master. So if you want a concert or any other tickets just go through the main website for the event or Ticket Master itself. I talked to some other friends and they have had the same issues in the past with Stub Hub

For the first time ever, I bought my soccer tickets from them, $50 worth ticket for $450. I am ok with the price. However, after waiting 2 months just couple of weeks before the event, they sent me email that my the tickets are not available anymore!
Meanwhile they confirmed my order etc. etc. And not to mention had my money, couple of thousands in total for two months and I had to pay the credit card interest along the way!
I called customer service they kept repeating the same garbage over and over... blaming the ticket seller/event organizer. NO apologies whatsoever!
This is in United States of America, not any third world country, well unless we intend to head towards that direction!
There are so many issues with airliners, ticket sellers... the list goes on and on but our leaders do not want to do anything about these crooks. They are too busy winning elections!