StubHubReviews 934

Horrible experience, flew from Atlanta to Boston to see the Red Sox Yankee game. I was turned away, seats were already being used, 45 minutes standing on the corner at Yorkey way on the phone with StubHub. I was finally able to get into the game But I will never use your service again. A-Rod last game at Fenway owner must've decided to go to the game and screwed us over. Buy your tickets from the venue you're attending at least you know you'll have your seats.

I tried going to the Drake and Future concert last night. As many people probably know, this was a VERY popular concert. The same night, I bought two tickets off of stubhub. They were balcony seats. I got to the concert venue, went through security, and when I handed my printed out tickets, the scanner said: Access Denied. I was sent down to the box office and they told me that the person who sold these tickets already sold them on another sight. So, essentially, they were fake or non existent. I paid 350 for two fake tickets. I am getting a refund, but didn't get to go to the concert. In fact, I heard the concert start from outside the venue. When I tried to contact stubhub, I was on hold for almost an hour and when I was told I would be given replacement tickets, I was then disappointed again by being told it was now sold out. Stubhub isn't reliable or safe. The guy at the box office told me TicketMaster is really the best place to purchase tickets. Don't be fooled or take your chances people. You'll be disappointed.

Tried to sell some tickets. The website barely functioned. Couldn't edit any of my previous address or credit card data. System seemed to accept changes then went all buggy. Some screens reflected changes, but the important screens did not. Started a chat session, waited 4 minutes to chat with someone... 10 minutes later it was clear that would be no help. Chat recommend I call them. Thanks for no being able to address problems on your own website. Pathetic eCommerce experience from a business who's go-to-market channel is almost exclusively on-line. Fix or fail.

Paid $52.00 for a lawn ticket at BLINK-182... They gave me my receipt but never sent me my tickets. I called and called called and called... Finally somebody did pick up and they said they were mailed to me. I said I didn't get them in the mail, Could they send me a scan ticket via email so I can go to the show. The guy I spoke to said NO! He wouldn't do that. I tried to go to the show anyway with my receipt & try to get in cause my friends were already there and they bought from stub hub and the same thing happen to them and got in without any hassle (they used stub hub too) SO I called again and said "Hey you just did this 20 minutes ago from my friends and now you're not going to do this for me! WTF?!?! That's Fraud. THE ONLY WAY I GOT IN TO SEE BLINK 182 IS THE ATTENDANT PUT HER JOB ON THE LINE AND SCANNED ANOTHER TICKET TWICE FOR ME! I showed them that I paid and have a receipt. The guy on the phone at stub hub didn't help me at all. THE PERSON AT THE GATE DID! So I'm leaving this review because I WILL NEVER USE STUB HUB EVER AGAIN! I wasn't the only one who had this problem. There was a whole line of people with this problem so I will not ever use this website. They are complete Fraud. Not even worth being a company, and anybody who works for them is an idiot. I would never hire someone if they said they worked for stubhub because the company policy is such bull$#*!.

Bought Jays tickets off stubhub and not impressed to say the least! We were denied entry with our printed tickets :( It's Pillar Bobble head day an the bobble head was 5 feet away from me! Tickets were apparently duplicates... I thought this site was legit! Called stubhub and they found is other tickets (not 1st row though like our original tickets) but what sucks most is that we missed out on the Pillar bobble head... which is my husbands favourite player. We got here 3 hours early and no bobble head becuE of stubhub!

When I went to upload my tickets after they were sold, I was told that I could not upload scanned pdfs. I called and asked that the sale be cancelled or to bring them to the buyer (who lives a few miles from my house). Instead I was told to ship them overnight. I dropped the tickets off at a UPS depot the next morning but they did not make it to the buyer in time.

Now I have no tickets, my account has been charged a penalty, and I can't even go to the concert.

I wish I had just sold them on craigslist or gone to the concert and sold them there.

PLEASE, DO NOT USE IT!

I bought a pair of tickets two days before the concert (not cheap) with debit card, I saw the order confirmation and it was charged from my account immediately. As I didn't receive an email, logged back to print the order details. There were no order.
Wait until the next day, same status, called the customer service and spoke with few (very) rude people that said the purchase didn't go through and the bank never paid them, that it was a temporary hold from the bank, called the bank and it says the payment went through... opened a complaint on both bank and StubHub and it takes 5-10 days for the refund, the rude people I spoke with called me a liar; saying I didn't see any confirmation, blamed the bank for charging for the product I BOUGHT, and did not apologize at any point for they wrong doing.
I am so angry that now I have no ticket or money to buy new ones (500$!).

Had an issue ordering tickets on appointment so I called in. A young lady named Lila told me that the tickets had already sold and offered me alternative seats. The alternative seats were not to my liking and weren't my preferred instant download so she dug a little deeper and found some more expensive seats but applied a $100 coupon so I could stay in my price range. The concert isn't until July 31 so I will retract this review if anything changes. So far so good

After reading some reviews about stubhub, I was worried but decided to take a chance. We bought 4 tickets to a COPA America soccer game the same day as the event. We paid for the tickets, printed them almost immediately, and had no problem entering the stadium. Simple, easy, & smooth!