StubHubReviews 934

We bought tickets to a concert, spent good money to make sure we had good seats, 3 days before the concert, when wewe couldnt download our tickets, we called stub hub & they told us we had NO tickets because the original purchaser, never actually bought the tickets in the first place, now our only chouce is to miss the concert, or get crappy tickets, wouldn't one think stub hub would mm ake sure they were legitimate tickets before reselling them. Poor way to run a buisness

I bought seven tickets to see the Toronto Blue Jays. Then I spent hours correcting Stubhub mistakes. They completely screwed up my purchase. It
Disappointed me and my friends. I will never use StubHub again.
They got the day wrong. They tried to tell me it was my mistake, though it was
A phone purchase. Then they tried to charge me more than double the price
For the day I wanted. The only thing they got right was the refund.
Incompetent bunglers, verging on fraud.
Sincerely
David in Ottawa, Canada

StubHub is a fan to fan marketplace which means they don't own the tickets. Unlike Ticketmaster, they don't own the tickets they only provide a safe place to sell or buy tickets and you need to understand that. When you have done something on your own to make your ticket invalid and then you call in and wanna abuse the agent because they can't do anything it really sucks because they don't own the tickets. Why must they correct YOUR mistake? If StubHub has made an error, they will work their hardest to correct it. If you bought tickets and the order was cancelled they automatically start looking for better tickets for you. Don't give the company a bad name just because you came in with some ridiculous $#*! that not even God himself could fix. All of you with the bad reviews I've read are absolute $#*!. Anyone reading this take my advice: STUUBHUB IS A GREAT PLACE TO BUY AND SELL TICKETS. YOU'RE ALWAYS PROTECTED BY THEIR FANPROTECT GUARANTEE. READ THE FINE PRINTS FIRST AND STOP MAKING PEOPLE'S LIVES HELL WHEN YOU CALL OR CHAT IN WITH YOUR NONSENSE!

I bought tickets from stub hub the day before the Selena Gomez concert and paid $200 a piece for them. I printed them off and then the next morning I got a call saying the tickets had been double sold to someone else and that I needed to pick some different one... what was left. Needless to say I was pretty mad. I spoke to a gentleman that put me on hold for 15 minutes while he looked to see what else was available. In the end I was given the choice to take tickets that were right next to the stage in the lower row. The tickets online were $300 each. So stub hub turned something that was really bad into something great and my kids got to see their first concert, with one of their favorite musicians, and had an unforgettable night!

I went on Stub Hub and bought tickets for a St. Louis Blue's hockey game. They were not delivered to my email. I called them and spoke with a representative who confirmed the order and said they would be emailed right over. They lost our order after receiving confirmation. I called back and they said they're automated system made a mistake. The tickets were sold to someone else in this process. We ended up in standing room only having to buy tickets at the stadium. Worst experience ever. DON'T USE STUB HUB!

Purchased tickets 3 months ago for concert tickets that I was told would be upload for downloading 2 days before the event... The day is here and no tickets. I called and the Rep says that my order number was under some one elses name and that this event had already passed and that it was in Canada... Also the rep continously asked for my credit card info to verify my acct... I would not do it., They went on to say that the couldnt pull up my acct with my email or none of the info that I used in the begginning... SCAMMING soooo I got angry the REP placed me on hold about 5 times coming back with same excuse that he needed my card number... I still wouldnt do it... I finally hung up after being placed on hold for the fifth time, then a supervisor (supposenly)called back saying that the seller has until a certain time to upload the tickets... still no tickets... no refund... These people are SCAMMERS please people dont let this be you!

WILL NEVER USE THIS COMPANY AGAIN! Buyer beware! I purchased 4 tickets for the price of $500 each. Assured by Stubhub rep that the seats were close to the stage. Received seats so high in the balcony we needed oxygen and on very fine print stated "ticket price $150". Yep, someone made a $1,399 profit. No recourse by Stubhub except $300 coupon on future purchases. Really!? I understand doing business, but I was CHEATED! I will have no future purchases with this company and I suggest the same for other consumers. NEGATIVE FEEDBACK!

I just got back from vegas and had to write a review. I bought 1 ticket to see Guns and Roses at T-Mobile. My friend and daughter had seats in section 8 row K seats 1&2. I found one seat in this same section and row seat 10, hopeful someone may let me slide down to sit with my friend. That day I received a message saying they noticed the person selling the ticket made an error (She had a ticket for Saturdays show and I had bought for Friday's show). They said they replaced with a valid ticket for that Friday and upgraded me for free. I wasn't happy, I didn't want to sit by myself. This show was slim pickings, and I didn't want to sit in some random seat. I went online and realized this seat was right night to the stage, best seat in the house as far as I could see. I called them, they offered me many other options that were all acceptable. I could get a full refund, my ticket cost $500 this ticket was reselling at $1500+. I could re sell the ticket they gave me and they would waive the resell fee or I could enjoy the seat maybe trade someone by my friend.

I went, checked out this seat and FOUND NEW FRIENDS! It was the best seat ever I wish I could upload a video- BEST experience ever, and LOVE T MOBILE arena too! I felt they went above and beyond. It wasn't there "fault" the lady reselling did the wrong date, and thank god there system was on it, how horrible for me to have gone all the way there to find this out- this review may have been different. I only went to Vegas for this show and the priceless experience, so I'm unsure they would've made me happy in that event.

This was my first time getting tickets this way. I usually get from ticket master/ direct- this show sold out 10 minutes after going on sale.

I have never used this site but they somehow got my debit card information and made unauthorized transactions adding up to close to $1,300.00!
Luckily they didn't get to keep any money after only one small charge went through for under $20 since I keep my checking account always at a low amount intentionally but they tried for much much more.
Stay away from this site, they will STEAL YOUR INFORMATION!

Also I know someone who was sold fake tickets to a show through this and wasn't able to get in until they repurchased new tickets.

Don't buy your tickets through this site!