StubHubReviews 934

We had bought tickets for Game 3 of the Red Sox playoff game and spent over $750 for the pair. I had received alerts that the game was postponed and that the times changed twice. However, once we got to the game, our printed tickets were denied. I then brought them up on my phone and we were denied entrance again, both times being told they were for wrong game. I called Stub Hub while at the gate. I was one the phone with them for about 1/2 hour. I am not sure if the original buyer for this ticket was bogus or not, but I will tell you that the woman stayed on the phone with me until we were able to get new seats that ended up right behind home plate! She even called me back to be sure the tickets came through my phone. I was pleasantly surprised with their willingness to be sure that we were able to get to see what ended up being Papi's last professional game ever. Thank you Stub Hub!

If I could give it zero stars I would. That one star is for the fact that they did return my money 3 days later. But they sold me 2 tickets to a preseason bulls game 4 hours before the venue. Sent me 2 confirmation emails but never sent the e-ticket email. I called I was on hold for 20 minutes. Woman said she would send the email then put me on hold for another 8 minutes to then come back and say sorry for the inconvenience but we're refunding your money tickets are not available. While I'm standing right there at the arena with my date waiting to get in. Absolute JOKE! How are the tickets not available but you took 125 out of my debit card. Why would you sell them to me if it was too close to the venue!?!?! I asked for a supervisor and I said is there ANYTHING you can do for the extreme inconvenience he said that doing anything for me would be out of his reach and I'll be receiving a refund the next day. Last time I will EVER use this service for any venue. Luckily a scalper sold me 2 tickets for 100 section 100 row 2 better seats at a batter price at the arena. **** STUB HUB!

I sold tickets via stubhub and was told my money would be transferred to my PayPal within 5 business days. The 5th businesses day- nothing. So I call and customer service says it will be transferred the next day. So I check the next evening and still nothing. I call customer service again and am told it SHOULD be complete by the end of the week. I will never, ever use this site again. They are very unprofessional and unorganized. If you can't stick to a time frame, don't use one! Weeks later I am still waiting for my money.

Stub Hub (along with Get Me In and Viagogo) are NOT the people setting the price of the tickets - the prices are set by the PEOPLE SELLING THE TICKETS! Stub Hub then takes a commission payment from the seller. So... listen carefully one more time... these sites are RESALE SITES. They allow people to RESELL their tickets at inflated prices, and they then take a percentage payment from the SELLER as commission. Please stop blaming these sites for the prices you're paying - they are very transparent about the service they provide, even (in the case of Viagogo anyway) letting you know the face value of the tickets. Actual example text from Viagogo site... "Prices are set by sellers and may be lower or higher than face value. Prices exclude booking and delivery fees (applicable by transaction). Original face value price per ticket (excluding fees): 35.00 - 85.00 GBP"

This website sold me duplicates of the same ticket. Ruined my trip and vacation and only offered refund.

I never received my tickets to Carrie Underwood, and they WERE expensive. I called and was told they were delivered (put in my mail box), but they did not require a signature which I thought was absurd. Often my mail is put in other people's mail boxes. I NEVER received these tickets. I called stub hub and was told the seller said they could not reprint the tickets. I do NOT understand how you could purchase tickets yet not be able to get a reprint. Unless of course you may have gotten them illegally, hmmmm. So your worried several people will show up to get the same seats? Very strange, any way the only way I would recommend even considering buying from stub hub would be to have it sent certified mail and make sure the tickets could be reprinted.

Took me 3-days to get through the system. It kept stalling, and when checking out, it also stalled so I would have to go through the whole process again. When finally I was able to purchase my tickets to Allen Jackson at Fiddlers Green, the ticket that were $113.12 each cost me $552.98 for 4-tikets due to their fees. That is $100.50 in fees, for what? Really, that is REDICULOUS! Then it took me another 2-days to be able to print the tickets. Hopefully they work when we go to the concert.
I will NEVER use Stubhub again. To do all the work my self, waste days trying to find the seats, process etc... and then the added fees... No Thank You!

I ordered 4 tickets to a NFL game. I was charged fees of $151.28 by StubHub... for what? I tried to cancel the order but was told I could not. StubHub is just the middle man between buyer and seller. I have no idea why I was charged this kind of fee!

Okay so on 9/10/16 we brought 5 tickets for section 102 on the Texans sideline FOR $1100+ For the TEXANS GAME and we had to pick them up on 9/11/16. We pick them up head to the gate go through security. When it was time to scan it kept saying refunded. We had to go to the box office and they gave us new tickets yaaaayyy but no we go seat in section 339 on the visitors side I want my money back! I will never buy from them and it was happening to people who use groupon, ticket master, and another site. Never using this site again... I thought this site was legitimate but it's more fraud than Dr.Oz.

Bought 2 NCAA tickets that turned out to be unavailable. Not knowing this yet, I contacted customer service bc at 5pm, on the day our tickets were suppose to be ready, they were still not available. I was worried bc our event was scheduled for the next day. Customer service immediately looked into it and long story short, they replaced our tickets with EVEN BETTER ONES! They were fast, professional and extremely generous, and for that we will always shop for our tickets on Stubhub! Very impressed with how exceptional they were, a pleasure to do business with!

I made a wrong purchase, so had to sell one ticket back. They said nothing can be done or cancel the order except posting for a resale, where the money back is not guaranteed. Later after a lot of hassle, they gave me the store credit. However, for the remaining ticket, they charged me about $230 (including taxes) each, for a concert ticket worth price $49.50. The unfortunate part is, even when I am trying to re-sell this ticket, no one is getting interested as the seat location does not justify the high price of the ticket. Moreover, the actual ticket price is mentioned on the ticket which is $49.50. And when I am requesting my buying price (i. E. $230), its been knocked down. How unfortunate! Who would believe something can happen like this with a registered website?