StubHubReviews 934

I recently purchased tickets to a concert that was sold out through Stub Hub and did so about a month before the event, so it wasn't last minute. We then booked accommodation as we believed we were going to receive tickets. To my shock, 3 days before the event I received an email saying the seller was not going to be able to provide the tickets... luckily I was able to cancel the accommodation as I had taken an option with cancellation, but I could not believe that they would have a process in place that does not secure the tickets earlier. By the time we received the email there were no other options to purchase tickets so we were not able to attend.

In early January, I made a mistake trying to sell tickets on the StubHub site. In good faith, I followed the prompts and listed my tickets. They were sold, and within the same day the order was canceled. I received a bill for $611 and told I misrepresented the mezzanine area. When posting, I was not given this option, so surely I thought this was a mistake any reputable company would honor and assist with. When I spoke with a customer representative they told me I was charged $611 to cover the cost of another customer's tickets.

An appeal was placed. Again reps at StubHub said the charges would go through -- this was the policy. But I was confused because apparently this was a computer issue, no fault of my own. They refused and refused. They deemed the discussion over and $611 was charged to my AMEX. I received no explanation of the charges, and of course no authorization.

So my mistake of posting tickets turned into a huge nightmare, one that would disturb me for weeks.

StubHub will scam you out of your money if they get the chance. This company is currently trying to scam me out of $350. I am in the process of talking with my bank to try and ensure this doesn't happen.
Awhile ago I listed some hockey tickets for sale as I could not go to the game. No one ended up buying these tickets, or so I thought, so I gave them to a friend. The day after the game, I get an email from StubHub saying my tickets did in fact sell, and that because I gave the tickets to someone else and the ticket buyers could not get into the game, I would be charged $350 in fees. Here is the problem, StubHub is supposed to send you an email once your tickets have sold, but I NEVER received an email saying this.
StubHub then told me that the tickets had apparently sold on 11/10. When I checked my emails, I had zero saying the tickets sold. But I did have an email on 11/26 saying the listing for my tickets would expire. So, SIXTEEN days after the tickets apparently sold, I receive an email saying the listing is about to expire? Makes no sense.
When I brought these issues up to John in executive claims, he completely blew them off. He told me that I should talk to customer service (even though they had not responded to my emails and could not help me). However, he did address the fact that I never received an email, and told me it was probably just a glitch in the system. He said, despite the fact that I never received an email, it was still my fault. I relied on the fact that StubHub tells you they will send you an email when your tickets sell. I checked my emails consistently, trusting them to keep their word and send me an email. I received nothing, yet it is my fault.
How do I NOT receive an email stating my tickets have sold, but I receive an email 16 days after they claim they sold saying the listing is about the expire? How is this still my fault?
I am currently in the process of talking to my bank, as stated before. I am a 17 year old girl living on my own. It took me months of saving and working over time to try and see this game and treat myself. Now, I am being scammed out of $350, something I cannot afford. StubHub is just another big business looking to screw over the little people. Please learn from me and do not waste your time or money on this company.

I purchased from StubHub four lower level, sideline tickets to the Peach Bowl. I printed the tickets, and considered it a done deal. Several days later (the morning of the game), I received an email and a call from StubHub telling me that the seller of the tickets claims that he cancelled the listing, and was refusing to part with the tickets. StubHub offered to replace the tickets with four lower level tickets in the CORNER. I pulled up the StubHub website while I was speaking with the stubHub representative, and I pointed out that they had four sideline (not corner) tickets that were available in another section. StubHub refused to replace my tickets with the other sideline tickets. The StubHub representative explained that StubHub is merely a broker, and that StubHub does not carry an inventory of tickets. StubHub gave me four replacement tickets in the corner, and refunded a small portion of the purchase price.

The take away -- you, too, could receive a call from StubHub on Gameday telling you that your tickets are not valid.

I listed tickets-Followed directions-uploaded ticket PDF. They cancelled and charged me a penalty fee. RUN FROM THIS SITE> THEY ARE HORRIBLE AND DID NOT TREAT ME FAIRLY

I have been using StubHub for years to sell tickets and never had a problem. I was recently charged a 50% penalty fee. I tried to sell my tickets and hours later didn't receive a posting confirmation or sale acknowledgement email. I couldn't even find my posting so it made sense to post again. They sold however the sale was cancelled by StubHub since they already sold. I disputed the claim and explained that what I stated above and they only refunded half of my fee. I appreciate that but strongly feel they should have reconsidered a full refund consuming my seller rating and missing confirmation emails. They completely ignored my appeal without any response. I finally spoke to someone and refuse to do have the review team re-open my claim. I guess I won't be a customer anymore. Very disappointed.

BUYER BEWARE! I paid $US250 in total in mid November for what I thought were excellent tickets to the New York Ballet: The Nutcracker. According to posting Tracker on the booking receipt number that I immediately received at booking, printed tickets were to be delivered within 14 days to my home in Australia. The tickets NEVER arrived. I gave it a few more days. Had 2 chats online, which were not helpful. With one I was disconnected, the other woman kept telling me to ring, not understanding our time zone from Aust to US is very different. I gave up, thinking I deal with it when in NYC. 2 chats online were unhelpful, and I was dismissed with no follow up. I was told online that being a 'fan for fan' marketplace they would attempt to contact the seller. But then I was dismissed online, and could not reconnect. Very odd & unusual; I have never had this before with online sales. I had been stupid & not investigated Stubhub myself. Phone calls in NYC to Stubhub told me I should have contacted them within 7 days for the non delivery of the tickets; that Stubhub could do & would do nothing.
I did go to the ballet, in the hope that they might verify the seats from the booking reference number. But NO. The NYC Ballet Ticket office said they could not verify the seats as the booking receipt number had no allocated seats.
Oh, the ballet was superb, albeit a VERY COSTLY experience. BUYER BEWARE!

I purchased two tickets to a hockey game a week in advance. Then the day before they call me saying they can offer me better seats and made my tickets invalid without my permission. So I asked for the better tickets and they said theyd email me. In all I had to call them back four times because the tickets were not emailed to me until an hour before the game. They gave me so much $#*!. I ended up getting worse seats than I originally got. I never write reviews but this is one piece of $#*! website. Listen to my review or not i could care less.

Bought tickets to Vince and Amy Christmas show at the Ryman. The view they showed of the stage when I clicked on the tickets looked great!

Then I printed the tickets and it said "obstructed view". There in fact is a pole blocking the view to the stage. I called Stub Hub and they said the view was from the middle of the section I got tickets in.

Incredibly misleading! Be careful when buying from StubHub! They are not reputable advertisers.

When I first tried to get two $20 tickets for tomorrow's game between Georgia and Louisiana-Lafayette, they asked me to create an account or else I couldn't order them. When I entered my debit card info in, it took too long for my order to get processed. After waiting a few minutes and refreshing, the site told me that my account had been locked since it failed to save several times! I called them and the staff unlocked my StubHub account for me under my appreciation, and after I created a new password for my account, then I saw that my order has been processed and I finally printed my eTickets in time! I found StubHub to be somewhat better than TicketCity but based on several negative reviews, meh. TicketCity however asked me to send them a photo of my license, credit card, and photo ID. I found out that I didn't trust them at that time and that this was a scam since after my previous experiences with the website, they were very good when I ordered my tickets for UGA's home games vs. Vanderbilt and Auburn. I looked up StubHub and they were sort of different, but at least I did it and I consider using the same site to print my tickets for our last game vs Georgia Tech on Nov 26.