StubHubReviews 934

Stubhub is great if the outing you are going to happens. I just bought tickets to a baseball game that got rained out in Denver. Now I'm out $700 because I can't make it to the postponed game because I live 1000 miles from the venue. Other than reselling the tickets to a makeup game that is the next day there are no options. I have to get back home for health related issues and they wouldn't work with me at all. Really frustrated. I will never use STUBHUB again and I will tell everyone I know not to use it.

Ok first of all. Stubhub is marketing company. They are selling for a parent companies. They do not give refund if the show is rescheduled. I bought a ticket for padres vs dodgers on may 7th 2017. Because of weather, the show was cancelled. The game was reachedueled for september 2nd. SEPTEMBER 2ND... I called them for a refund or exchange for a different game. They are telling me they cant do that because they are MARKETING COMPANY. Stupid company. Never buy ticket from them if they cant be responsible for what they are selling.

I purchased two floor seats to a wizards game below face value from stubhub over a week prior to the game. My card was charged and tickets confirmed. Since they were vip floor seats I made travel arrangements and hotel accomodations. Both my wife and I also coordinated a day off work. Approx 24 hours before the event StubHub notified me the seller cancelled the tickets. Within 24 hours I didn't have enough notice to cancel travel or hotel so I was forced to accept the replacement tickets which were no where near the floor in the 200 level since they were comparable in price. Well 24 hours before the event all prices are much higher then a week or two out so the tickets are no where near as good. I applaud StubHub and their policy, customer service was great. The fact they let sellers cancel the day before the event when I had the tickets for over a week, that could have been cancelled much sooner is unacceptable. I don't blame the stub hub customer service team they were great, I blame their terrible policies that allow greedy sellers to make money and screw normal people. I won't be using stub hub again and I recommend nobody make plans such as hotel and travel dependant on tickets from stub hub.

In March 2017, I placed the order for 4 tickets of BPL football game (Southampton vs Man City) which was taken place in Southampton on 15 April. I was charged for the full payment immediately after my placing of the order. It was promised that the tickets will be delivered to the hotel in London where I will be staying. Accordingly, I've also bought the train tickets which brought me from London to Southampton in the early morning of 15 April as well.
However, the tickets still didn't arrive at the London hotel at the time we left London in the morning of the day of the game, even after several push by us to their customer service (who was just saying that nothing they could do...) on the day before.
So in the end we can't get the tickets we bought from Stub Hub. End up we bought another 4 tickets directly from the stadium ticket office just before the game at face value (which are much much cheaper than the price we have paid to Stub Hub).
We have been tracing for refund via their customer service, but still no actions from them are seen yet... They just keep saying that actually the tickets did finally reach the hotel at noon time on the day of the game (which is a few hours before the ball is kicked off in a venue nearly a hundred miles away), they have fulfilled all their responsibilities and so totally no refund at all!
I'm not complaining here about the price or the payment timing, as both of these are known by me before I placed the order. But the delivery arrangement and subsequent customer service and assistance are really terrible.
I feel this like a fraud case by such a company.

While attempting to purchase tickets to see Jerry Seinfeld for my wife's birthday on June 1 I found a show in my city for June 8. I found 2 seats orchestra 5th row. As I was purchasing them the app said "sorry those tickets are no longer available" or words to that effect. I went back to look for 2 seats and found 4th row orchestra for $20 more per ticket.

As I was about to complete this transaction I got a message from the app "You've already purchased tickets to this event are you sure you want 2 more tickets. I figured I got the 5th row seats and went about my business.

A couple of hours later I got an email from Tripit asking if I was prepared for the Seinfeld show on April 13th. What?!
I didn't order for that date. I will be out of the country on that date. I immediately called StumpHump and explained what happened. They told me "Give our tech department 48 hours to review your purchase" 77 hours go by so I call customer service. I speak with Mike the supervisor who first tells me tech is still reviewing but that the app never malfunctions and I could list the tickets to sell!?

If the app never malfunctions what were they reviewing? I have since read several reviews where other people experienced precisely the same app malfunction that I did.

So my tickets are up for sale on SeatGeak. Look at their reviews on the app store. Way better than StumpHump.

Eric Church was playing here in Spokane this March. Last minute, I decided I would spend the money to get a floor ticket because it was a concert I did not want to miss. After I entered my card information, and it looks like it all went through, I went to "view and print" and was shocked when it lead me to a page that told me I did not have the tickets! Being that I was in the parking lot of the arena at this point, I was extremely disappointed. Later that week, I noticed my account was charged over $100. Sure enough, it was Stubhub! When I called to get my account refunded, thinking it would be any easy fix, I was furious when they refused to refund me. They told me that everything looked confirmed on their end and that the tickets were readily available immediately after payment. I assured them that was DEFINITELY not the case. They proceeded to tell me that I should have a confirmation email. I, to this day, have zero emails from Stubhub. After about 30 minutes talking with customer services, they told me someone would contact me within 24-48 hours to get it sorted out. Needless to say, I never got a call. I will be disputing this charge through my credit union. I will never use them again and I most certainly will be steering others away as well.

My group of friends and I were so excited to go to the Lil Wayne concert in Gainesville, Florida. We bought tickets off of this site spending over $300 and THEY WERE FAKE TICKETS! We walked in the event where we're denied entry (so embarrassing!) and informed of this news. So ridiculous! All StubHud offered to do was refund our money WITHIN 3-5 business days. So here we are, 2 hours out of town, down over $300, and not attending the concert we were so crazy about seeing. Please, please, please protect your money and STAY AWAY FROM STUBHUB!

I purchased two tickets and spent $266 on what I thought were good seats. I printed my tickets and saw that the list price on each ticket was $35 - meaning I spent $266 after taxes and fees when I should have only spent $100. Due to the nature of the site being a marketplace, there is no way to know whether or not the seller is listing at a fair price. I recommend doing some very serious research on the seats if you can - reps from the company will mostly just say "I understand that you're upset" rather than be any sort of help.

Haha thanks for $#*!ing me over. I could have bought 6 tickets for your 3 tickets anywhere else. I literally could have bought 6 tickets for $101 anywhere else. I can't believe I was dumb enough not to shop around first. Good for you stubhub you are scam artist and must think highly of yourself for ripping people all. All I got left to say is... Go $#*! yourself stubhub. Do not, I repeat do not buy tickets from them people, you are being scammed out of your hard earned money to a bunch of $#*!s laughing at you every time you purchase a ticket from them.

I purchased tickets from them for a concert in Texas. I live in FL. It was for a special birthday. I purchased the tickets for over $400 for just my husband and I. I booked airline tickets from Orlando to San Antonio, rental car to drive to Gruene TX. Booked hotel room for 4 nights. After all was booked and they said tickets were on the way I received a phone call. They refunded my money saying UPS lost my tickets. I'm so stuck not to mention I'm a senior citizen and this was a bucket list trip.
This resale stuff needs to be stopped. Never again. All they could say was Sorry! What am I supposed to do for 4 days in Gruene Tx and no Jerry Jeff tickets. Ruined so much including very hard earned money to do this trip. I know things could be worse like terminal illness etc. I've been there too. But this is just wrong to cost seniors thousands of dollars and then cancel your reason for going. Stay away from these people.

I just bought tickets to a college basketball game. When I went to download the tickets, it says in big print, OBSTRUCTED VIEW. I went back and looked at the ad, and the seller did disclose that, however, it's not very visible, there's no pop-up that says you are buying obstructed seats... Additionally, they show a photo from the section, and there is nothing that would indicate obstructed view. I immediately called StubHub (within 5 minutes of purchase) and they wouldn't do anything for me. So, not only did they make money from the seller, they made a significant service fee from me. They were condescending on my call, and would even adjust the service fee. I'm a very good customer as I've sold several professional football tickets on StubHub, and have purchased. Beware.

We purchased Garth Brooks tickets over a month ago and were guaranteed they would be here on time... what a mistake it was to believe this crap. When told about our concerns stubhub guaranteed that we would get equivalent or better tickets if ours didn't arrive on time... they of course FAILED to deliver on their own guarantees... NEVER AGAIN WILL I PURCHASE through this company and would highly recommend that everyone avoid this company at all costs... I am surprised they are able to stay in business...