StubHubReviews 934

I purchased tickets through stubhub for a football game 700 miles away from my home. I am very detailed oriented and the fact that I was traveling so far for the game made me even more attentive to my purchase. After I finished entering my credit card info and completing my purchase the receipt that was revealed on the next page was for a previous weeks game. Figuring there was some kind of system malfunction and it would be a quick fix for stubhub I called customer service. After their "technical team" reviews the purchase they say that I am at fault and the easiest fix is to just resell the tickets on their site again. I had to file a complaint with my credit card company to suspend the purchase. Their site and app has been glitchy for a while now and they won't own up to their technical mistake. STAY AWAY FROM STUBHUB PURCHASES.

After posting tickets for sale on Stubhub I decided to give them to charity instead, but told the priest that I could only do this if the tickets had not already sold.

I went to the Stubhub site and deleted the listing, even took a screen shot of the "You have no listings" page. A few minutes later when I got off the phone from giving the tickets to our church, I got an email from Stubhub - "your tickets have been sold."

They can do the same thing to anyone who lists and then deletes the listing for tickets. They can set up a program that sends an email to anyone who deletes a listing saying "your tickets have sold" then charge you if you don't have the tickets. You're stuck paying the fee.

Besides the screen shot they can track that I went on the page to delete the listing AND it would have been better for me to sell the tickets than to give them away - the tax deduction is not as much as having the cash.

Stubhub did not except my evidence that I deleted the listing and charged me.

List on VividSeats - they send a confirmation asking if you still have the tickets, which would have prevented this scam.

I tried to purchase tickets online through stubhub, After entering all my information the system just kept spinning and spinning so I tried to click out of it and it went back to the home screen. I was never given any conformation indicating the purchase went through so I called and was told it did not go through and the order was put through again. Later I noticed I was charged twice for the tickets. I called again and was told by the manager there was nothing they could do because their system said I was given a conformation number and an email was sent but I never received either. I have filed complaints with my bank and the BBB.

The night of U2 I went online to purchase a pair of seats for $282 per seat and waited quite a while while the "tickets were processing or printing" section of the transaction. I became concerned and contacted Stub Hub who put me on hold and returned to the phone statng that they "pushed the tickets through". My boyfriend and I sat in our seats only to be harassed 2x by security that we had the wrong seats, and then another couple came and had the same seats we did and began to cause a fuss. I became upset and was told I needed to leave the stadium despite the fact that we had paid close to $600 for our seats. I was also out parking and had to miss the rest of the show. No apologies for the humiliation, trouble and horrific experience from a really cheezy company that prints more than one seat for its customers. Hopefully you won't suffer the same horrendous experience that left me in tears!

Bought some tickets that said they were ADA compliant and wheelchair accessible. After I take delivery, I find out the tickets are limited to people in wheelchairs. We cannot use the tickets. Nowhere during the process do I receive a warning that the tickets are limited. Stub Hub tells me to resell the tickets. I would have the list the tickets for $25 more per ticket to recover the price I paid. But that is not all. Not only does StubHub charge the buyer a fee, they also charge the seller 10% of the sales price. What rip off. Never again will I buy from StubHub.

Due to a business conflict, I can't attend the U2 concert coming up 6/24/17. I paid $1400 with fees several months ago. I went to try the "Sell your tickets" for the first time ever and the "Suggested Price" populated at $225 which of course was below the face of $285 and the average for my section of over $500. I change the price to $625 and went to bed. Next morning, email says sold at $225... now I am getting the run around and told I am responsible, they said my tickets sold 1 MINUTE after the listing. They are honoring the sale and trying to bag me. I call the help center (which is in Jamaica) I all I hear is too bad. My correct tickets are listed but they are honoring the purchase which was obviously a ripoff flipper.

Order No. *******

1. It is my first time ever selling tickets on stubhub. I could not make it to Hamilton for the dates I had the tickets and attempted to sell on stubhub - $700 for a pair
2. I updated all the details of the tickets as accurately as I could - there was an usability issue with their site, which I will get to in a bit.
3. I received an email a few days later that the tickets had been sold and to mail the tickets within 48 hrs else I would be charged a hefty penalty. I went out of my way on a weekend to make sure the tickets get mailed via UPS
4. The next day I get notified that the sale has been cancelled due to 'wrong sale' and I had been charged a hefty amount of $538 without any explanation
5. I panic and call the CS trying to figure out why I was charged, since the ticket number matched exactly with the original tickets in hand and they responded saying the tickets mentioned partial view on the face and I didn't mention the same before selling. It took me 10 mins to walk with the CS over the phone to 'learn' how to tick this check box hidden in the pop-up window for partial view.
6. It has been over 10 days since this incident, and I have not been returned my original tickets or paid for them and I have been charged an extra $538 - apparently to provide buyer with new tickets.

To start off my husband bought tickets for us to go see a musical. He bought the tickets 2 months prior to the event. We were told that the tickets would arrive the Wednesday before the event (which took place on a saturday). Long story short tickets never came then they said oh you'll get it 2 days before and it will be an electonic copy. Do you think they came? Nope. We had to call and say we still never recieved them. They they informed him that the tickets were never validated. What does that mean? How do you charge people but not give them their tickets? They then said that they would have to bump us back a couple of rows. Which once we got to the location we were expecting to see a Broadway play but arriving at the location and find its a tiny theatre with a bunch of no names and we paid $700 for 2 tickets after taxes to find out that tickets were only being sold for 30 per ticket. We called stubhub to complain. According to stub hub this is ok?... no its not! I wish I could rate this 0 stars. We will never be using your site again. Please never use this site!

I tried using Stub Hub for the 1st Time recently to sell 2 tickets for I Love the 90s' concert and WILL NEVER USE THEM AGAIN! When I searched for my concert title on their website couldn't find the date my tickets were for. All of the other concert dates were listed but not the date I had. I realized I could find my concert date if I typed in the concert name plus added all of the artists names along with it. No one is going to search for a concert that way. I immediately contacted them to be told it was an error and it would be corrected within 3 days. Well I checked, and again it wasn't corrected so I contacted them a 2nd time to be told it would be correct within 3 days. Yet again it wasn't corrected. I then contacted them a 3rd time to be told my issue would be escalated but it was only corrected at the last minute and my tickets did not sell. I know my tickets would have sold had people been able to find them easily on the website. I even reduced my tics well below others and it was too late. I contacted Stub Hub to tell my this and I was told there is not guarantee. WHAT? I never expected a guarantee but I expected my tickets to be exposed to as many people as possible and that did not happen. WHAT A HUGE DISAPPOINTMENT! I DESERVE TO BE REIMBURSED FOR MY TICKETS WHICH I WAS DENIED.

I'd give 0 if I could. After posting my ticket online, I sold it in person. This company does not make it easy to figure out how to ticket your ticket off of it so while, I'm at work yesterday (where I sold my ticket and where I'm not allowed to use my phone) someone bought my ticket. The reason I sold this ticket was to get money to put towards my hospital bills for a surgery I recently had to get. Now half the money I sold the ticket for in person goes to this multimillion dollar company while I have to sit here and eat the cost while I max out another credit card because this company doesn't make their website easy for consumers. I will never buy or sell tickets from this company, and I will make sure that everyone in my friend groups understands how unsimpithetic they are.

I have read your reviews and find them somewhat disturbing. I wish to go and see cat stevens and fear the cost and whether or not I will receive the tickets etc. I would love to go and see him and have become concerned after reading your reviews. We will be wanting to go come rain or shine and understand if he doesn't play for some reason or other that we perhaps won't be reimbursed, although I feel that is low. However, I feel somewhat concerned and apprehensive about purchasing tickets from your company.
LuLu