StubHubReviews 934

I have never been as fed up with a company as I have with this company and I do NOT recommend them to anyone. I tried selling and listing my tickets so many times and their staff kept deactivating the tickets without saying why. When I called, they kept telling me to relist them which I did. I called again and again and was finally told to send the tickets in, which I did, at a cost. I was then called while I was out of the country and told that the tickets would be relisted. They were not and therefore, did not sell. These tickets were for the NFL games which were sold out and therefore, if the tickets had been listed as requested, would have sold. So now I am out my tickets AND the money i would have made had they sold plus overnight postage costs. I kept back the last two sets of tickets and have sold them privately which i could have done with the first two sets had they stopped farting around with my tickets. I am disgusted with the practices in place and will not recommend the service to anyone.

Ordered tickets, they charged my card then THEY cancelled them AND LOCKED MY ACCOUNT. When I called customer service the guy said it was an authorization not a charge. I had to tell him it was a checking account and could see 400+ out of my account. He then said 3-5 business days to get it back. Well, when the time frame was up, still no money. I called again and the other customer service rep said the other guy never even put a request in for a refund! Absolutely the worst online purchase experience Ive ever had and I order online ALL THE TIME. I ordered my tickets on ticket master and you all should do the same.
Also, when I went to post this in the App Store it would not let me. So Im going to post it EVERYWHERE else so no one else has to deal with this.

Over a year ago, I purchased 2 tickets to see Janet Jackson at the Hollywood Bowl. A few months later, we got word that the show was cancelled. We didn't hear about a reschedule until a couple months ago when StubHub emailed me that new concert date would be 10/8 and we can use our downloadable tickets in the very first original email attachment. Ok... fine. Very excited, my friend and I get to the Hollywood Bowl to see our favorite artist perform for our first time, and the ticket checker scanned the barcodes and told us there was a problem. Our tickets had be refunded back to the seller. I went down to the box office to state what has happened and she already knew it was StubHub! Apparently, I was the 7th person to have had this happen to. She gave me StubHubs number and so I called and complained and they said they would give me a full refund. My dissatisfaction is that we were scammed by a third party and thus missed seeing our favorite artist live. How could this have happened? StubHub really needs to amp up their security for their customers to prevent this kind of fraud. I can safely assume that after the buyer of these tickets got wind from where he purchased his tickets from, which is Ticketmaster, that the Janet Jackson show was cancelled, he immediately called for a refund even after I had paid him for those tickets on StubHub. I put full responsibility of this on StubHub. Somehow, once those tickets WITH barcodes are purchased from StubHub, they need to figure out a way to NOT let them be released or get refunded on. That was very irresponsible and stupid on StubHub's part. I assumed they were a reputable business and therefor assumed they had their act together. Never again would I trust them.

I posted my ticket on stub hub and sold it a few days later. I was so thrilled. I opened the email and followed the directions precisely. Well two days later I get an email saying the seller didn't receive his ticket on time and therefore he gets his refunded money back and it get charged 40% of the ticket price.

No one knows where this 140 dollar ticket is and it event has since passed. I did everything I was suppose to do but stub hub is REFUSING to reimburse me for this and REFUSING to take the extra charge off. I thinking about filing a lawsuit.

Purchased tickets for Ambrosia at City Winery in Atlanta via StubHub. Charged more than double the ticket price, then another $46 service fee, then another $10 shipping fee. Never presented with these fees when I clicked "Purchase."

Called to ask about these charges (rude lady). I wanted a refund so I could purchase tickets at $45 through City Winery instead of $100, but was told I could not get a refund. Was transferred to a supervisor, but before that, the rude lady said, "Just so you know, my supervisor is going to tell you the same thing, so you're just wasting your time."

Supervisor I talked to said the ticket prices are what AllShows charges. Called AllShows and was told that they charge $85, not $100 for the seats at City Winery in Atlanta. AllShows also told me that StubHub is charging the extra money for the ticket and the service fees, and I would have to contact them.

Bottom line, I cannot get a refund and was overcharged.

Don't do business with stubhub! I posted tickets for sale and the first set got hung up in their server. It was really slow. I guess, like me, a lot of other people were dumping their season tickets to the NFL on "protest day". After reviewing my order, I noticed one game did not post, so I reinput the data. Tickets double posted. Stubhub's third party vendor immediately bought them because I posted the tickets at their recommended price, which was really just their target price for purchasing the tickets and reselling through their third party vendor. I immediately contacted stubhub and they pretty much told me "sucks to be you" we will call you Monday. They didn't call. I called them on Wednesday and they told me to send the first order and they would "take care" of the duplicate, but it would take a while. I sent out the original listing as was my responsibility, but they canceled the sale AFTER I shipped them and then charged me 40%. They will probably also try to charge me for the duplicate listing. I strongly advise anyone selling tickets to stay away! If your tickets get delayed in posting and get duplicated, even seconds later, they might buy them instantly. The bad thing is I didnt get any kind of notification while I was actually on their website that tickets sold.

This is my first and last time using StubHub. I purchased tickets for a music festival that is scheduled October 6th-8th in June. I waited several months for my tickets to arrive, and when they did not, I contacted StubHub customer services. I was told by the representative who answered that my order had been cancelled due to an error on StubHub's part, and he apologized that I had not been contacted. He assured me they would find me more tickets and would notify me by email within 48 hours. I waited 48 hours and had not received a response from StubHub. I called that night and was told my order had not been processed, and StubHub did not have tickets for me. They offered to refund my money or issue my a coupon. After I had some choice words with the representative and explained that none of those options were helpful, he told me they found more tickets they could send via FedEx within 3 business days. Since today is Tuesday, I said okay. I was on the phone an entire hour with StubHub. When the representative returned, he told me my tickets would be delivered the day before I am due to leave for the concert (the concert is out of town). He assured me they would be there, but since I was assured tickets the week ago, I am skeptical. On top of the stress of preparing to leave town, I know have to wonder whether or not I even have a reason to go, and I will not know until the very last minute. I am very disappointed in the fact that in 3 months, no one bothered to notify me about the botched tickets. When I called for assistance, I was told they were going to do something about the issue, and they did not, and I had to call again to learn that they hadn't done what they said they were going to. Supposedly I have tickets coming. I was initially told it would take 3 days for them to get here, and now I learn it will be the day before I leave. This has been stressful and inconvenient. I will NEVER use StubHub again, and I DO NOT RECOMMEND them in any shape, form or fashion. BUYER BEWARE!

I purchased Petty tickets on 8/31... seller was to mail 2-day and I was to receive by the day before concert. Got a call from STUBHUC SUX tonight after their business hours saying the seller couldn't get the tickets... WHAT? Really? But you have had my money for 3+ weeks... But, lucky me, they offer me WORSE tickets with no extra charge to me. How wonderful... NOT! Classic bait & switch... but to do this within a day before the concert? The seller is a scammer and STUBHUB facilitates this bait and switch and the fraud being committed by these sellers. So upset and angry... Wouldn't be such an issue but this could possibly be my last Heartbreakers concert... to have greed and fraud ruin this... Horrible customer service - STAY AWAY FROM STUBHUB

Not to mention hidden fees - you buy 2 tickets for 1100 each so 2200 total and by the time you check out it is 2600+... oh but wait,,,, if you page through the help section there is a tiny section on how to turn on the option to see the total cost BEFORE you check out - WOW what a f&$king concept...

I paid for 3 tickets in march, 2017. Went to print them the day after they should have been in the account, not there. Called them- they got nasty with me, saying i was cutting them off. NO, i was explaining the situation of how we booked a car, hotel, and would be out money if they could not deliver.

Then they told me to just go - a 5 hour trip one way, and hope for the best. They told me that if they couldn't get me tickets, that i would get a refund. Well who cares, who will reimburse me for time, and money on the other parts of the trip.

Get your tickets elsewhere.

Wife purchased tickets for U2 for general admission because general admission was no longer available through Ticketmaster soon after they went on sale. StubHub prices were near $150. Now that the concert is close, and she cannot attend, the prices on StubHub are as low as $40. What a joke!

The last time I bought from Stubhub was 2008 (before I was aware/addicted to reading reviews prior to any online transaction) and it went fine, ignorance is bliss. This time I read all the negative, minimal positive, and vacillated going or not going to a show and finally decided, well, if I can't get in I'll just get a refund. So I purchased general admission at the Santa Barbara Bowl, so I can dance like you're supposed to at a concert!, and, with only a week to spare, was hoping the only UPS option would be okay... It was! AXS tix arrived on sched, two days before event, shipping and tracking was accurate. I got to the scanner and was let in, no problem. So I would shop here again, and fortunately I love the floor and maybe that's just a safer sale.