StubHubReviews 934

My friends and I bought tickets for a concert. The day of we still hadn't received them. My friend was on the phone with them at 11am but stubhub kept saying to give them time and to call back. We had gotten to the venue with no tickets and even at 6pm they were telling us to give them an hour and to call back when the concert started at 730pm. We ended up buying tickets from Ticketmaster because they couldn't provide us with the tickets we had purchased months earlier. Stubhub said they would refund us the money plus 20% more for the problems. It's been three weeks since the concert and now all they are willing to give us is a coupon, yeah like I'm dying to use stubhub again. I'll never use them again and never let anyone I know ever use them again.

Don't ever trust this site. Even my bank said they do all types of stop payments on stubhub. From the purchase to seat, what a joke. I stood out side never got my tickets. NEVET, I MEAN NEVER TRUST THIS SITE! ⁸

I sold two tickets, and they told me I should expect payment between 5 to 8 business days. I called the 5th business day to check, and the agent told me everything was in order, and I should wait three more days for payment. I waited four days. I called, and the agent told me that the payment would be processed that day, and I should receive an email. Since I did not receive the email, I called the next day again, and the agent told me I needed to send proof that I transferred the tickets and I should wait again for 5 to 8 business days for the payment to process.
This is a joke; why don't say include proof of transfer from the very beginning. They charge a 10% commission for nothing and they don't pay on time.

Through multiple accounts with peers, StubHub has ripped off their customers, me this time.

I asked to list my tickets and customer service denied my listings because it was too close to the show time.

Also, once their "service fees" are put into work, the tickets are through Ticketmaster anyways. The "service fee" is only for their false advertisement and unhelpful customer service. I would hate to be behind the counter ripping off people for a living. Thank you.

Very bad eperience. I have spent 4796 pounds on tickets. Never got tickets neither refund! Support don't want to deal with my case.

So we had concert tickets bought three weeks prior to the event. They were available on the app the day prior, but not the day of. We spent an hour trying to figure out where to get the E tickets to no avail. We were then promised that we would get a refund +20% overage due to having to buy the tickets again for the next day. Fast forward three weeks, there was a coupon issued. Unfortunately, that's not what was promised. So I went to the legal team in San Francisco via mail, explaining my situation and our amazing track record with them for concert tickets. The long short of it is, they made it right. They refunded our money minus the 20% inflation. Which was fine… sometimes you have to fight for principle. But overall, after fighting, they did the right thing. So in my opinion, they get a five star review.

Sold a ticket through StubHub. My original listing was for a Friday Only ticket for a festival that went on for 3 days, Friday, Saturday, and Sunday. I sold a FRIDAY ONLY ticket (I have a confirmation email from them, stating it was a FRIDAY ONLY ticket). They changed my listing to a 3 Day pass WITHOUT telling me. My client was not happy (obviously) and neither was I. They later admitted it was a mistake on their end, but I DID NOT get paid nor received my Ticket back. SCAM! SCAM! SCAM!

Tried to list tickets to a musical. The response was "the listing is under review." I called and was told I would get an answer in 24 hours. Unfortunately, the musical was in 48 hours. The lady on the phone told me no one could look at my listing. As such, I could not relist with another agency - NO CLUE WHAT "IN LIMBO IS." This is unacceptable.

I purchased 5 tickets for $280 only to find out once I downloaded them that they aren't real tickets only "fast passes". On the physical tickets themselves they say "not real tickets" but no where on stub hubs website does it state this. On their website it clearly states seat numbers and "unrestricted view" on the tickets. Customer service told me that by saying "unrestricted view" is their way of saying it's not a ticket but to define that phrase it means "you can see clearly and fully bc there's nothing in the way". These passes were the same price as a GA ticket. It's confusing and scammy. If you buy tickets for the same show on Livenation, the fast passes are $15 not $40 and they clearly state that these are not real tickets.

I purchased the tickets and in the description it said Yankee Audi club and Pepsi Club access free food and beverage beverage no alcoholic beverages included when I got to the stadium and went there to go eat I was told Audi / Pepsi Club access is free for everyone and there's no food included! I Spent an extra 120 on these tickets because of the way they made you believe you were getting a package with food included! It wasn't just us there was a bunch of people who it happened to! Never get anything from this site again!

I purchased a ticket and was unable to attend but I wasn't worried because the site raved about how easy it is to sell your tickets. Ha, what a pathetic joke! An absolute straight up LIE! For whatever reason, my ticket was unable to be even put up for sale. So, in these rough times, we got companies like StubHub RIPPING PEOPLE OFF. Absolutely beyond pathetic and I will tell everyone I know to never use your company for anything pertaining to tickets for anything. Thanks for nothing smfh

Ordered Elton John tickets on July 24.2021 todat Juky 12,2022 no tickets! Called 5 times! They say we will contact sellar then we will forward to someone else to handle it. Never getting an answer never received my tickets even though they took my money of over $600 a year ago! I can not speak to anyone in the US. How do I get my tickets from my order a year ago? The worst experience in my life. Do not order tickets from Stub Hub!

So disappointed I called to ask where Is our ticket they just replied we dont know we are just a third party. But I give you my money?

During the first week of June, StubHub apparently merged with Viagogo and their ability to sell MLB tickets was shut down. I never received any notification of this and tried to sell my LA Angels/Boston Red Sox tickets. I futzed around for an hour trying to get the website to work on multiple browsers, but then dug deeper to see that the site was shut down for maintenance. No warning or indication on the site. I couldn't sell my expensive seats so had to eat them to the tune of $420. Then I found that the site was supposed by operational by June 9. I had tickets to sell for June 10, so I waited. Of course, the website was not back up and running, and it was then too late to sell the tickets through a scalper. StubHub is the only authorized reseller anyway, so I couldn't post them anywhere online and had to eat those as well, another $420 down the drain. I called and got an unintelligible gal who said there would be no refund. I found an email address for customer service but got no response. I just called again and was told "tough." The whole reason I bought season tickets was that I could re-sell them when I couldn't go, so now I have no confidence in StubHub whatsoever. Furthermore, to try to find a customer service phone number on the site to an obscene amount of time, and one cannot see individual seats on their ticket selection map, which is really lame too. So a big thumbs down from me, sorry to say, as their only function is to be able to buy and sell tickets and they couldn't do that, costing me at least $840.

I was unable to log into my email address to receive the authentication code and have now spent a total of 7 hours on the phone trying to get my tickets. When we FINALLY spoke to someone that could help us, they sent us the tickets through another email address. When we got to the stadium, the tickets came back as invalid so we had to go to will call to straighten it out. On the phone again with Stubhub and they said to buy additional tickets and they would be reimbursed. Finally got into the game in the 5th inning, took 2 weeks for a refund on my original tickets and they said they would never reimburse for the second set. HORRIBLE experience. I would never trust StubHub again

I thought that I could rely on a name and brand like SubHub. But on the night of the concert, I couldn't download the tick, after weeks of trying to get them. Then, at line at the concert, I was on hold for 40 minutes with StubHub, while the said they were trying to figure it out. After 40 minutes, I was disconnected.
At the venue, we bought tickets for $100 EACH less than the ones we never received!
After the concert, at 12:30 am, I received a very simplistic terse email saying that StubHub couldn't produce the tickets, and they were "Sorry for the inconvenience."
What about my hotel fees, 5 hours of travel, gasoline costs, etc.
I WILL NEVER USE STUBHUB AGAIN.
From now on, it's only to the artist or direct venue site.

I have been forced to sell my Red Sox season tickets via Stubhub as they are the sole agent for MLB. The system has been problematic from the start. It has not accepted edits. It dumps the tickets back to me if they are not sold 24 hours before the game, which precludes someone buying the tickets at the last minute. I suspect that this is so that the Red Sox will sell any remaining tickets for that game. Today, I tried to enter the barcodes for the tickets that I had sold for tomorrow's game with the Tigers. The system would not accept them. To the extent possible I never want to deal with Stubhub again, and I am going to cancel my season tickets to the Red Sox for next season.