StripeReviews 447

I can fully agree "I really like the idea of your services, but thanks to you I'm going to get sued and bankrupt by my clients, because you guy are holding the funds that was transferred to my account"
Anyone using Stripe should be fully aware before considering this kind of "Payment System" of one clause in their Terms and conditions which is the most important one and the only one which really count. "Stripe can hold funds for any reason" Anyone would agree that giving money to a stranger who does not give you a phone number or any physical address is just stupid, yet many business owners considering using stripe doing exactly that. And i do understand first hand why Stripe does not offer those details to their customers. A few reviews to consider before using stripe https://uk.trustpilot.com/review/stripe.com https://bestcompany.com/merchant-services/company/stripe/ https://www.sitejabber.com/reviews/www.stripe.com i could list more but who still use stripe now should not complain to getting in trouble.

My experience with stripe

The beginning.

Launched a company
Went international
Built an open payment gateway that had fraud protection
The build

We used both PayPal and stripe
No charge back from PayPal. Fraud protect system works and was sufficient in acquired information to pass any inspection of transaction via ip.
stripe.com listed all transactions as fraudulent based on EIN numbers. We were 100 % legit. They took over 3000 in prior sales, 1200 of which came directly out of someone's social security funds. Then they complained to the authorities about harassment after stealing this former us marines money because it threw him into a ptsd episode.
They tried to return 515 dollars of that man's money, which was returned to back to stripe.com which immediately was immediately followed by his detaiNing
That man spent 2 months in jail over harassment of his social security funds being garnished illegally as stripe.com was made aware of the situation.
There is now a nocontact order between that man and stripe.com / ceo jon zeiger.

They still have not returned his cash, nor followed up with proper research on the business transactions which were shown as legit.

They even labeled donations from menial fundraisers from local friends as fraudulent.

B È W A R E

If you use this company, be prepared for being robbed, and them using the fbi, and local Authorities to cover up their own illegal activities.

Their game is simply to create a system that taxes the merchant literally out of business, by way of financing and product.

We know this. Personally. Due to this experience our lives will never be the same. Thanks.

We will be seeking damages.

Worst company ever who doesn't even have their act straight. Don't even know how they can be in this business. No customer service at all. So I signed up for an account with them. Spent money having a gateway developed around stripe for my website. Was still in the testing phase with their sandbox and then tried it live with one test payment. It didn't go through. So it didn't work or so I thought. A few days later they closed my account saying I violated their TOS. I looked at their TOS and I didn't violate anything, so I contacted them. They were quite rude, but after a few emails after asking them to explain, it was discovered that they think I was doing a prohibited business. My business doesn't even do that and doesn't even use stripe. They apparently looked at another one of my website, and saw something that was on there and indiscriminately closed the account without looking further. The TOS says that we wouldn't USE Stripe to accept payments for any prohibited business. First, that site didn't USE stripe at all which they didn't check. Second, that site doesn't even Sell the item, it was an affiliate link to the seller, who doesn't even use Stripe. Because of that, they closed the account, and the other site I have using stripe can't use it anymore. I've wasted money all for nothing. I guess this can be a blessing in disguise as I don't have to lose much more when customers start buying things like others have. Because, if I have a balance and then they decide to close my account, I'd be in worse off shape. STAY CLEAR OF STRIPE. They will close your account for NO REASON and you don't have any recourse. You can't contact them and they won't care what you say at all. Save yourself the trouble and find another company to work with.

A bit shocking from a company that prises itself with security.

I had a business account, I was selling electronics. Few a scammer (I figured later that it's the same person each time) tried to scam us. Each time we sent a refund to the credit card scamer used (seems to be stolen)

Each time we sent an email to Stripe with all details of transaction and correspondence we had with the scamer to help them with figuring out how those scamers operate. We thought we're doing a good thing and Stripe seemed to appreciate the effort.

Suddenly our account got blocked for selling not original electronics. A bit ridiculous reason since we buy all electronics from either authorised agents or manufacturers themselves.

We were contacted and asked by Stripe to provide a letter from manufacturers that confirms that the products we sell are original. I said that I'll try to get it, though I've never heard of such letters before.

Their customer service rep promptly replied that we should start looking for new payments processor instead (!). They couldn't be more clear that we are no longer welcomed as customers.

They're not a bad company overall but my recommendation is do not try to help their frauds department! Do not send any emails or addresses recieved by scamer, just let the scamer keep scaming their customers, otherwise you might end up with your account blocked.

Prior to the above we had no problems with Stripe. All seemed to work well, payments paid out on time etc

They are condescending & unprofessional. Thinking that you have a product, but it will be successful without clients is typical of their attitude. You have to repeat everything 5 times, & then, listen to the boys insult you by saying you didn't understand... when the download isn't available or doesn't work.no one ever takes care of biz right away, or apologize for lack of clarity or efficacity-what a mess & a collection of pretentious people. Not worth it-look elsewhere! Jo-anna *******@conciergejo-anna.com.

We are a long established business operating in the B2B space. We wanted to offer customers the ability to pay online in a way that is integrated into our billing / receivables system. We signed on with Stripe. After about a month and a half (with no issues whatsoever) this company decided that we were "high risk" and abruptly terminated the relationship, telling us that they would be retaining payments in transit for 90 days to cover any possible charge backs.
Because we are B2B suppliers, our average dollar transaction is high, which is what may have concerned them, but this is something that they could easily have asked before agreeing to take us on. Also, no telephone support whatsoever. You definitely have better options.

No phone number, and when you send them an email they never answer back!
First of all, i have to deal with their 7 days roll process wich is very sad for a business health, and after that, a week after i ship products value of 3000$ they tell me that the payment was not authorized, so they just take from me 3000$ and i lost the goods! Very sad, i cannot lose hope and start to work harder, i sell goods 6000$ worth, and then SAME THING HAPPENS! They take from my account the money and then tell me that i am accepting fraudulant credit cards, and This guy names "Les" says that they close my account for that.

I feel like i've been scammed both by buyers and by stripe, NO marchant protection, NO customer service, VERY LONG processment time, VERY expensive