StripeReviews 447

BE CAREFUL if you are a small company STEER CLEAR. They accepted my application and then blocked my account on my first sale saying we were high risk. If that was the case they shouldn't have accepted us in the first place and it would have been fine.

Thankfully this happened now and not when I had more sales, but I have read other people weren't as lucky AND LOST THOUSANDS OF DOLLARS.

Oh and they send you an email blaming it on the bank or customer not authorizing the payment but it's really them because I contacted the customer and she even offered to pay again if refunded.

BE CAREFUL

Used Stripe through Freshbooks recently. I normally just receive checks and cash from clients but due to Covid more clients want pay by Credit. I signed up for Stripe because I couldn't find WE pay on Freshbooks. Which is what we usually use other than Pay Pal. When I signed up it didn't mention anything at all about risk assessments and that I needed a social media account or that they hold on to 25% of your payment for 2 months because of a risk assessment because of what type of business. I was caught off guard! I am a general contractor custom build Finish Carpentry. I'm a small business. They have responded to me but will not close my account and give me $500 due to me. They keep saying it is to mitigate any disputes with customers who may want charge back. After 2 months they will reassess? This is BS and nonsensical as I an Bonded and insured and if a client is unhappy they call me and I work it out with them. I have savings to repay a client for any issues that may arise. After sensing documentation and telling them all this they still refuse to send MY money and close thia dreadful account! I now called Freshbooks for help and they have been great and agreed with me that this sis not seem right. I have contacted a lawyer about how they advertise the use of their service and fees and then suddenly they are emailing about risk crap. Ive never had a client request money back and my reviews are excellent and ive been in business licensed since 2014. Don't use them at all! Be careful! They will hold money based on a risk and give no details.

I opened a Stripe account to get paid for the articles I write on Medium. However, right after I entered all my information as an individual, I instantly received an email saying that my account activation has been denied "due to high risk." I sent an email asking for the reason, but the customer service rep replied that my account poses high financial risk according to their Terms and Conditions (?) I read all the Terms and Conditions thoroughly, and I have not violated any clause at any moment in time. I also took the time to read about what they consider a "high-risk business" and my business objective does not fall into any of those categories.
I am just trying to get paid for a legitimate reason: the articles I have written, which are already published and being read on Medium! I am not a business dealing with drugs or laundering money or anything listed as high risk.
Anyway, the only response I got from Stripe was "... we have done a thorough review of your account, and we will be unable to reverse our decision. We are unable to provide any further details regarding the reason for your account's closure in order to protect our processes." This is SO FRUSTRATING!
The worst part is that Medium does not accept any other means to pay out to their writers, or provide other support. Medium's customer service was far less helpful and asked me to deal with Stripe on my own. So, I have no way to get paid. Absolute nonsense!

I have a website with Shopify. Shopify use Stripe as their third party payment processing provider.
Australia is facing lockdown due to covid19 and we do not have stock (nursery furniture) arriving. I have immediately refunded my customers who are pregnant women and have pre-ordered baby furniture through our website. Stripe is holding $55,000.00 of Customer funds. The funds were deducted from our account immediately. They are supposed to refund in 3-5 business days - we are now up to day 8. My customers are going crazy and threatening to report our business to government authorities. This is due to the inactions of Stripe. We have sought to do the right thing by our customers but this has backfired on us because Stripe will not release their funds. They have tarnished our business name. Never ever use this company.

I am a student in poland and had recently developed a payment gateway which would allow me to send money from my home country to my Polish bank account. I followed all the steps they told me and they approved my account and allowed me to start transacting. My rent money was sent through this system and was given 7 days for payout.as my7 days was almost up and from nowhere they suspending my account? And the money which was sent has been held for 4 months. My rent is due on in 3 days and now they have left me in a very difficult situation. I am now stranded in a foreign land.

Stripe just canceled our account down after 6 years due to CBD ingredients in some lotion and lube we were selling. We removed ALL the products and disputed it and got a message back saying we were still HIGH RISK! We had NEVER had a payment issue in 6 years! We have proven we are NOT a "high" risk, they just gave us this vague BS reply... Please know that we do have to impose strict limits on the types of businesses we can and can't support. We're unable to work with any business that we believe poses an elevated financial risk, or violates our own policies; in this case, after a thorough review of your account, we have determined that your business falls within these guidelines.

That said, I can assure you that we have done a thorough review of your account, and we will be unable to reverse our decision. We are unable to provide any further details regarding the reason for your account's closure in order to protect our processes.

I apologize that we weren't able to offer you a better experience, and wish you the best of luck with your business.

I was recently told I needed to update my bank account information on Stripe, because my previous account had been closed due to fraud and they did not have an up-to-date payment method for me. When my account failed to let me update this payment, I reached out to customer service at Stripe, where the worst customer service experience of my life began. I worked with three men named Duncan, Chris and Gary, NONE of which were helpful whatsoever. The first I spoke to, Duncan, told me that I needed to provide additional verification to ensure that I was the owner of the account as I said I was. Happy to do so, I provided several documents showing recent Stripe transactions to my account, multiple forms of photo I.D. He told me this wasn't enough and that we would need to do a phone verification. They demanded bank statements for an account that, as I mentioned, was closed to due to fraud and I had no way of accessing. This was after I had provided an upwards of ten documents (total of 13) that clearly verified I was who I said I was and I was also the owner of this account/domain. They continued to ask for personal information, including bank account information I really wasn't comfortable providing over email. The amount of documents I provided them already would've made it very easy for someone to steal my identity or information, had it fallen into the wrong hands. Duncan passed me onto Gary to help, who sent me a generic response that made it clear to me he did not even read the prior emails to familiarize himself with the issue at hand. When I responded to this generic email to clarify why this information wasn't helpful to me and that I couldn't access bank statements from a closed account, he never even responded. I sent him four different emails over a full week trying to get in touch and get his help, and he never ever contact me back. Nobody ever reached back out to me regarding this issue whatsoever, and there was no phone number listed on the website I could even call. I ended up resolving the matter by myself, without help from anyone at Stripe. I am absolutely appalled by this terrible customer experience. If I could rate it negative stars, I would.

I buy digital goods from rainnetworks which using stripe as payment gateway, and because of wrong purchasing product, rainnetworks refund me via stripe. The money was never coming back to me, I've ask stripe about this, there is no helpfull support from them about my refund. Asking rainnetworks, which does not help at all regarding my refund transaction. Avoid this scam payment gateway, DO NOT USE THEM. They will never help you with your transaction, and if you must cancel your transaction, YOU WILL NEVER GET YOUR FUND BACK. Avoid at all cost if your store were using Stripe as payment gateway (They use different names when you are paying, but when refund they use Stripe.com). Scammers, I hope they get class action from lots of people who getting scammed by them. Karma will work someday. If I can give minus rating for them, I WILL!

I've been using stripe for about 2/3 years now and at first, I didn't have any trouble at all. Then out of nowhere, I get an email from support saying that my account has been frozen and needs to be reviewed (after two years of use with no problems).

First, they made me update my website URL then in another email, they made me update contact info, descriptions and etc. on the homepage--all of which felt like they were trying to police how I run and operate my business.

I'm on my second week of adjusting my emails, website and jumping through hoops for them to unfreeze my account. And the last email I got from them was simply "thanks for updating everything, now our team will re-review everything." It feels manipulative to do everything they've asked over the span of two weeks only to get a final, vague, gray answer with my account payments still being frozen--I'm afraid to process any more payments from customers because I don't know if my account is okay or not. It's been very disruptive to my work and team.

I set up Stripe as a payments solution for my online store and my brother and I made few transactions from our own cards to make sure that the cycle is smooth.

After receiving few payments from customers we noticed that Stripe made auto refund for 9 transactions without prior notice to customers they already received their orders including including 3 payments I personally made 1 month ago. And i contacted stripe support and provided them with the conversation held between me and the customers and the evidence that they received their order.

We contacted the support their feedback was those "charges were processed without consent of the cardholder". I asked the "Whitney" (Worst Operator) Can you verify how Stripe made refund to "charges that were processed without consent of the cardholder" and those charges was made by me for testing purpose and i did approve the transaction?
And all i get a robot answer as usual: "Stripe may need to reverse charges that were processed without consent of the cardholder".

HOW IS THAT LOGIC! I Made those payments for testing purpose and my name/email/phone number are available, and when i contacted my bank their feedback was those transaction were authorized by you!

In addition, they still owe me funds that they refuse to transfer to my bank account, and every time i contact the Support they reply with 1 automated answer: "Stripe's final response is firm here".

WORST CHOICE, STAY AWAY FROM STRIPE, don't get in the trap as i did.