StripeReviews 447

Stripe is Big cheats... I am a merchant from india, i had used stripe as one of the payment option on my website everything went fine and suddenly i received a transaction dispute notice, for which i had already delivered the product to the customer and even submitted the PROOF of delivery to the seller panel and the dispute is won on my favour - stated by the bank on the 1 AUG 2020 but till date i haven't received the payment in my bank account and the payout date keeps changing since 1 AUG now its more then 1 month there is no response from the support team at all. I WILL NEVER RECOMMEND ANYONE TO STRIPE - AS THE MERCHANT WILL ENDUP LOOSING THE PRODUCT SHIPPED AND NOT EVEN RECEIVE THE PAYMENT. So ITS A LOSS - LOSS SITUATION. I will update my review once my issue is resolved. Till then i consider STRIPE as the Biggest Cheaters.

Allocations are a nightmare. Stripe is taking out their commission and the remaining amount is paid into your account, several client transactions in one payment - reconciliations are extremely difficult and I've never received one invoice from Stripe for their commission. They simply deduct their share and transfer the rest to you without any paper trail. In addition, every time there is a dispute, it is never settled in the seller's favour even when the supporting evidence and paperwork supplied to Stripe clearly shows that the purchase was valid, agreed and approved by the buyer, signed-off by them and the service used by them. The response from Stripe is never in the seller's favour. Finally - it happens at least a few times a month that Stripe rejects the transaction as suspicious and prevents prospects from buying our products. It often happens that clients contact us outside of the Stripe's workflow and finalise payment manually because Stripe is rejecting their cards and by extension is not allowing us to close the sale.

I have in transcripts and I quote "it is safe for you to accept payments while account is under verification and you will have access to your money next week"

Waited until last day to tell me that they are cancelling my account and telling me they are holding my funds in a reserve for refunds.

So when I tried to refund everyone they tried for take more money out of my account because the reserve is apparently for disputes and refunds from the customer not the merchant.

Which I think is complete nonsense... why are they holding it in reserve if I can't actually get to it to refund people?

Avoid stripe at all costs if you value your money.

Update: They now have no phone or chat support because I no longer have a stripe account and the person who I have under transcript is "not available"

Stripe payment processing BEWARE!

Just like that, no warning, no reason, no charge backs, no complaints but...

"We have paused payouts to your bank account until we are able to verify what you're selling".

(Despite no ambiguity on the website)

"Once we hear back from you, a specialist will review your information and we'll let you know if we've resumed payouts to your account"

Tens of thousands of pounds arbitrarily held recklessly and from what I can tell it won't be resolved quickly enough to avoid serious harm to our business.

Anyone with similar experience the internet is awash with bad experiences?

Stripe are not responding to communication.

Shocking!

I started a legitimate Biosciences company and used Stripe t process my payments. After a few transactions over $6,300 the sent me an email and said they will no longer process my transactions because my business is too high of a risk. The then sent me an email saying my funds were to be put on a hold for 120 days to prevent any chargebacks. We have had none. After numerous unanswered emails, I still do not have my funds. This is the worst service and explanation from any company I have ever dealt with. Please do not use this company if you want to collect your funds.

I do the admin for a small charity which uses Stripe for some of our membership payments.
A detailed check of our accounts for the year seems to show Stripe took money for 3 refunds which never happened.
First I spent 30 minutes on an online chat with someone who was completely clueless and finally said she needed to refer me to the team.
Now after spelling it out several times for them along with screenshots they still haven't got to grips with things and are asking for references for the refunds which didn't happen?!

When we set up a funding platform, we research and it seems that Stripe was getting good reviews but then after approval of verification, we got an email informing us they will not service us and deemed us high-risk, didn't meet their terms and services and claimed that someone who paid did not approve the payment. We asked for details but all we got is the same response that they will not service us without giving us a chance to figure out what happened.

We are a non-profit organisation that just started to ask for support for our sports association. What hurts the most is that they are now asking us to pay them so they can refund our donors! Since we are new, account is new, there is not enough money after their service charge to refund everyone and they are asking us to debit money to refund our donors?

How is this fair? We are already having the headache of trying to explain to our donors why this is happening and hopefully our reputation is not going to be damaged before we can even start!

So now not only did they create this mess but they will continue to take their payment, asking us to add more money to refund the donors? How is this ok?

This is a rather large payment organisation who still can't get it right? I do not know how are they evaluating their customers, through just algorithm? They should know by now they also need human logic and better customer service before they start to lose all their customers!

My account has just been closed today with a reason: "It seems like your business model doesn't comply with our terms of service" - when I have asked to be more specific got the exact same reply from someone else citing some paragraph about contact lenses, fake drugs where I am fully registered medical business in London, with a business bank account, VAT registered not to mention have nothing to do with contact lenses... Just in the middle of another business day, with no working of what's coming. Bang!. No questions, emails nothing. Just "thanks, bye-bye". If you are serious about your business JUST DONT USE STRIPE! No serious business would act like this with their clients

Poor Experience, Customer made payment, they called to verify payment, bank called customer asking if thee payment should be refund and customer said the payment is right payment, been waiting for payout since June 2, shifted to jun 5, shifted to jun 7, shifted to jun 9, shifted to jun 12, and now shifted to june 15, what is great about this? Payment is not fraud, i sent email no response, chat has been locked, call back request has been locked. This is more becoming like unsecure for business owner. I enjoy using paypal than stripe. Bad Experience

We are a platform website allowing businesses to sell their gift vouchers online 24/7. We spent 8 months developing our website with Stripe being crucial in enabling our online payments. Once we launched we had 25 businesses registered and then, out of the blue, got an email from Stripe that they were closing our account with 5 days notice. All the effort we went to in integrating Stripe meant nothing to them and it took us 2 months to integrate a new payment service provider. We pleaded with Stripe to keep supporting us while we integrated the new payments platform but they refused. Stripe is so big now that it's only the big clients they care about so if you're a small fish in their big pond, be very aware that you don't matter to them. Also the quality of their customer support will drive you demented.

Lesson number 1 - Stripe is a faceless company - no phone number, no person to talk to.

Lesson number 2 - They will open you account and even after all verification will randomly refund customers claiming Chargeback / fraud (and of course, refuse to provide any details)

Lesson number 3 - they will notify you that they can no longer service your account due to high risk business (without any reason)

Lesson number 4 - then consider your funds in the account frozen and expect no reply to emails.

Please find an alternative if you are a small business without muscle to go up against these guys, they are unscrupulous and cheats.

You wont know it as they do have a very good web interface and platform is neat, etc. but you will get axed when you least expect it. We fell for this trap and lost around USD 1000 and are still contacting them to get $450 back if possible (our account is frozen and does not allow to even payout money in the account)

They claim 24x7 chat support, etc. but its not available. They only ask to send emails and the support is standoff-ish and horrible.

This company is likely owned by a conservative / religious group. They will not process our medical center payments because we prescribe medical marijuana to chronic pain patients and cancer patients. Any company that discriminates to this degree should not exist in modern society. Our company is in New York State.