Straight Talk WirelessReviews 465

I've spent numerous dollars with straight talk. Only to be disrespected to the point of no return with customer service/support. I've literally spent the last 4 days (all day) trying to get my phone activated & have spoke with at least 15-20 different ppl! (Unless they're giving fake names) only to be hung up on mid conversation. Or during being transferred to a higher up supposedly "management" so they say. It honestly feels like a joke is being played & they are all in on it together. It got to the point of me giving a different first name, because as soon as I say my name or number they hang the phone up. Or don't take my call seriously. Kept walking me through the same steps for 4 freaking days! And my phone is still not activated. It's time for a new service. With a base who cares and value their customers.

THIER WEB SITES WORK FOR SALES OK, BUT TO GET SIM CARDS SORTED OUT CORRECTLY THEY THROW EVERY ODD BALL QUESTION AT YOU POSSIBLE, AND WITH A POOR PHONE CONNECT., AND BAD LATINO ACCENTS. THEY OFTEN HANG UP ON YOU, ASK FOR PASSWORDS ON HOME PHONE CARDS, OF WHICH THERE ARE NONE. ITS INPOSSIBLE TO LOG IN. I HAD A WALMART LADY TRY TO HELP BY CALLING THEM, SHE COULDNT BELIEVE THIER MESS OF STUPID QUESTIONS, AND STILL NOTHING DONE. OUR FCC MUST ENJOYING A BIG BRIBE FROM THEM.

I bought the router and service card after checking my aria was covered. I called Straighttalk to get activated. I got the ultimate senior supervisor named Sammy. He told me that even though there's coverage, they have no "slot" for me and to call back in a few days. And no, He's the most senior person there and can't transfer me. Goodbye.
I call back and get absolute manager Godwin on the line. Who incidentally can't transfer me to anyone else either, as he is the ultimate supervisor. Godwin tells me a different story until it becomes cleat that he can't spell my street name as dictated but even after my non-existent address was made existant Godwin still had no clue. Goodbye.
I spoke to two more absolute supervisors before I packed it up and returned the router to Walmart. Unfortunately, you'll be out the $45 for the scratch card, and that's the scam. Fortunately the lady at Walmart got that credited after a call to higher, but usually, that's not done. That was done today, October 28,2023 at about 1330 at the Joe B. Jacksom Walmart in Murfreesboro Tn.
I'll never deal with Straighttalk again.

I can honestly say after 13 years of being a loyal customer to straight talk I will be leaving this company because they were brought up by Verizon. I have since been had nothing but problems with my phone and I bought three separate phones in every single phone had issues. Now the phone I have is a Motorola Moto g and if I'm not losing my network I can't send picture messages. And when you call straight talk they hand you a line of b*******. Also if you didn't know now you don't have the option to set your voicemail up it automatically sets it up for you and you cannot disable it. So in turn you would be pestered by spammers and scammers and people you have blocked on your phone will be able to leave you a voicemail messages. And after 30 days you may think your voicemail is going to fill up and no one can leave you a voicemail wrong they Purge that now they will Purge your voicemail and they will be able to continue to leave your voicemails so those of you who did never had a voicemail setup because some of us don't want to be bothered with the harassment now you don't have a choice. Just like if you notice in a lot of your settings you can control them no more.

After paying straight talk every month for 4 years, they would not unlock my phone. They did not offer any option to unlock it other than to reactivate my phone, but yet they couldn't find records in their system that's they have deducted $50 every month from my account. Their customer service is HORRIBLE, they can't speak English, and it is a total waist of time and money!
STAY AWAY FROM STRAIGHT TALK!

I ordered a phone over a week ago, come to find out they had me purchase a phone they don't even have in stock, won't send me any confirm emails after they took my money out of my account, I have been a loyal customer, this would be my 3rd phone purchase I have never had these kind of problems not sure if management changed, but every time I call I get hung up a quick 20 minutes phone call turns in to hour, these people robbed me and I will be pressing charges DONT WASTE YOUR TIME OR MONEY

I had straight talk mobile for over 10 years the last 6 months they have really went downhill from dropped calls no service an couldn't receive picture msgs called them numerous times kept giving me the run around. I called them one last time today to try an get the issue fixed when I started talking to the person they hung up on me or call dropped well that done it for me I switched phone service. I wouldn't recommend them to anyone stay away...

All day, issues. Cannot send group text. Cannot send images! Every time I call customer support, the robot gives me attitude or hangs up, or someone else does. It is a form of torture when you call support! This morning, the robots hung up on me several damn times! I was just calling trying to renew service! This is MY LAST MONTH WITH STRAIGHT TALK! Just now, the robot on straight talk hung up on me because I asked to talk to a representative. A few minutes ago, I was on the line, I made it through to a representative but she hung up on me when I gave her my phone number. TECH ISSUES ALL DAY! I cannot send images or pics. I cannot send group texts.

Can understand them...they can't help n won't transfer to managers...make u repeat everything multiple times...then hang up on u!

Nearly 8 hours attempting to transfer a perfectly working Verizon phone to Straight Talk. At least 18 representatives who followed the same script without deviation resulting in failure to make the phone operable. The port to transfer the phone number was successful, however; the ability to make phone calls or send texts is not possible. Therefor; the phone number cannot be transferred back to Verizon or any carrier due to the inability to receive texts with the necessary transfer pin. Years of using the existing phone number for personal and business calls are now destroyed by Straight Talk. This can happen to you. It happened to me...Monumental damage caused by this companies incompetence and seriously flawed business model.

I want to go to a different carrier.
I called 8 times trying to get my port pin number so I could keep my number.8 times never did get it!
Then when I went to get my new phone because I dropped it Crack the screenit was jumping all over the place. The cricket lady kept telling her that my phone was broken and they could not send me text or and email the cricke place tried call threw there customers service straight talk hung up on then 4-5 times they kept saying they were sending it we never got it. There's No reason why they would not give it to me.they just refused to give it to me or cricket sales person.I would not recommend straight talk to any one ever.and I will report you to better business buro count on it!

Have had them for over 10 years purchased the gaslaxy s23 screen stopped working been going through it since may sent ohome back in August been getting the run around about replacement no one understands a word im saying keep hetting tilr phone out of warranty then get someone else they say did i send the phone back ask for corporate they will ask more questuon then say well when did you send the phone back or we don't sale that ogone anymore and still paying for the phone no answer resolve they always sayinf sorry and stil dont understand what you are saying basically repeating what wver yiu say then ask you over and over what or when or how

Yesterday on 10/07/2023 I had an appointment in Atlanta and ended up being stranded because I had no data left and I needed my GPS. I was running on 2G and managed to be able to get into the app. I paid for my refill early at $36.04 for 10gigs of data. I turned my phone off and on three times. Nothing. I buy 2gig worth of data for $10. Turned phone off and on. Nothing. So I call my boyfriend and he has to navigate me TO AND FROM my appointment. Later I get home and call Straight Talk and a guy is trying to trouble shoot my data. At this point all I wanted was my $10 refund of the 2 extra gigs and to test my data when that was done. He sends me to the "refund department" also what they call "higher ups." Im hung up on. I call back. Same guy. He tells me I have to activate my reserve to use the 10 gigs? He does it for me and I ask to be transferred once again and I ask he stay on the phone with me while Im connected. He says he can't do conference calls. My old wall phone from 2002 can 3 way call but he can't? He also told me he is not allowed to give me the higher ups phone number or his supervisors number. He refuses to transfer me and insists I turn my phone off and on to make sure my data is working. I do it and play like 10 second of a song on Spotify off of wifi. Data works so I call back FOR MY REFUND and I'm hung up on immediately. I call back a 4th time and a woman answers. She "transfers me to the higher ups." What she did was put the phone down. I could hear them speaking. Then I'm hung up on again. I call for a 5th time and another woman answers. I threaten with a lawyer. She says I'll get my refund. Suddenly I'm magically on the phone with a supervisor named Vince. Turns out I can't get a refund because I used KILOBYTES worth of my data. Why? Because HIS EMPLOYEE told me to make sure my data was working before calling back. That's on the company. I asked for $9 out of the $10 and he refused. It is such a little amount of money but I'm a sick broke college student and really can't afford to spend money on a service that doesn't even provide me the means to get me out of the middle of a city. So, I'll be switching to a company that won't hang up on me multiple times.

I bought a new phone that did not work. I ended up with the online help desk, no help there. Went to the store and returned the broken phone with a new one. ST couldn't track which of the phones should be activated, the broken one or the exchanged one. After hours on the chat, it seemed to get straightened out. But...t hey cancelled my service after 2 days because I was taken off of autopay. They said they didn't have payment information even though I was looking at it in their online portal. Online chat help: Those customer service reps try to "close" your case as soon as possible. They will ask you for information not readily available and message you a phone number or tell you to contact them again later... we're talking after 5 seconds or so. They will provide you with steps to work on and try to close the case before you start on them and before you know if what they suggested will even work. Calling the help desk via phone: You have to repeated say "Operator" to talk to a live person. The phone bot doesn't even mention operator as an option. If you say it 5+ times though you will eventually be connected.

I got a good price on an iPhone when I opened a single line account, but less than 30 days in the phone has simply stopped working. It won't turn on, it won't charge, nothing. Straight Talk wants me to take it to an Apple store, but I don't think I should have to do this for a phone that's less than 30 days old. When I told them to cancel my account, they wanted to validate that I am who I say I am by sending me a code… To the broken phone. I can't log into the online account because they want to send a code… To the broken phone. The other option is for me to tell them the two numbers I've called most often in the last 30 days, excluding the last 72 hours. I was unable to do that, and so they advised me to call back in 15 minutes and try again. Do not waste your time and money! I had to go to my bank and dispute the charge, as Straight Talk will not give me access to my account, nor will they cancel it. Run! Run! Run!

Straight talk is a JOKE! Do not sign up for auto debit because they will not cancel it once you have DIED! The customer service rep seriously told me to ask my dead father n law for the pin #. They are refusing to cancel the $50.00 a month charge that they are debiting from the account after we have told straight talk he is dead on three separate occasions. They told us to cancel the card the money is coming out of. Dip $#*!s can see there has been no activity on that phone whatsoever in 6 months. A bunch of $#@$&%^ morons.

I called to get a sim unlock code and the man I talked to was nice and I could understand him, but all the codes he gave me didn't work. So I called back the next day and a lady answered with a thick accent and I couldn't understand her English so I told her I'm having trouble understanding her and asked if I can talk to someone that I can understand easier. She responds with "I am verbally qualified to help you" I said I can't understand you can you talk slower. She then sarcastically starts talking extremely slow. I then knew she was just being a jerk. I again asked to speak to her supervisor or someone I could understand easier she then attempts to put me on hold but then I hear her call me a stupid American. I said I am not a stupid American and just asked to speak with only her supervisor. She said that there are no supervisors and she's the only one that can help me. I hung up on her and want a full refund for all straight talk junk I ordered.

I recently bought a service plan for my 84 year old mother. I made this purchase over the phone. The next day I noticed my bank account had been charged twice for the same transaction. So I called customer service. While explaining my issue, I got disconnected, or hung up on. So I called back and got a different agent. By the way, they barely speak English. I went through the explanation of my issue again. The agent told me she needed to send a verification code to the phone. I explained it was my mother's phone and I didn't have it with me. She insisted that was the only way to get this issue resolved. So I hung up, drove to my mother's house, picked up her phone, and called CS again. After going through all the steps, I was finally transferred to someone higher up to talk about getting a refund. But guess what, they hung up on me again! I went through three phone calls, wasting gas going to my mother's house, and I'm still out $36, including tax. I've had Straight Talk for years, and I've never had any problems until this. I don't know what's wrong with them, but I'm likely going to switch to another carrier.

I bought a $45 Straight Talk card three weeks ago and I guess I just gave it to them because I STILL don't have service for phone and text. I get internet but I have to restart my phone every 15 minutes!

I'm tired of calling everyday just to be told it's fixed when it's not (works until I hang up) or getting transferred or hung up on! They took my money-the know they did and they're playing games!

I know three people who have bought card and they can't use them because they aren't activated when they buy them even tho the receipt claim it is! Walmart won't refund them!

They need to go to prison!