Straight Talk WirelessReviews 465

I was a loyal customer for almost 8 years until once again I lost complete service (auto pay mind you) After the second time I called them again and could hardly understand the person I was speaking to. I ended my service and was told by a second person that I would be getting a $45 refund within 24 to 48 hrs. Almost two weeks now and still no refund. Do yourselves a favor and just spend another $35 a month and go with a better carrier. US Cellular is great by the way and free new phone.

I've been a loyal customer to straight talk for over 10 years and never once did straight talk offer or inform me of my rewards that I could use. After learning Verizon would be buying the company I looked into what would change with my account and that's where I learned of my rewards. Applying my rewards to activate service were applied only after I paid for the service yet they did not roll over and my service was turned off. All efforts in correcting this problem is a quick hang up and I can not find any help to resolve my problem.

I've been a customer of straight talk for a very long time now. This year my incoming/outgoing calls and incoming/outgoing messages does not work at all any incoming calls gets sent straight to voice-mail as of January 3rd, 2023. I pay the 495 for a year service I have not been able to send or receive multimedia messages through my texts since I upgraded my last phone to the Samsung galaxy note 9 as of March 2022. I've been hung up on twice by customer service when they transferred me to the higher up to take care of my persistent problem however this being a long time customer and a screw up on their end they want me to pay for a new sim card and refuse to refund me the money for the time left under my year of service plan. It's not that I am upset about having to pay $0.99 for a new sim card but it had nothing to do with the sim card and that it was their company that made the mistake and refused to fix it 5 people 2 hang up calls in less than a week at that and not once I can send a sim card or fix this small simple mistake from our end and the fact that I went through all these people and it took that long to find the issue which could have saved so much time and hassle You constantly get someone who cannot speak English very well. And come to find out the screw up on their end is the phones imei # someone put the wrong imei # associated with my sim card # they refuse to fix it without telling you to purchase a new sim card. Save yourself the headache and go with someone else. It's even cheaper through spectrum I pay more with straight talk than I would have if I just went through spectrum or elsewhere. Hope this helps some who may be experiencing the same issues as I am! And if you chose to go through with straight talk Goodluck wish you the best with this service it was not all bad but after the change in my phones it went downhill and has steadily been declining my opinion and frustrations with this service!

Bought a new phone activated it with $35 thirty day service card. Phone deactivated after 5 days. Said they had no record of activation and I would have to buy another $35 card. Had service with them for several years. Going back to prior phone service. Don't like being cheated

My most recent attempt to get support because I could no sign in to my on line account was excessively frustrating. I had to call a second time because the first rep disconnected me after 16 minutes. The second person disconnected me after over 20 minutes. They were both difficult to understand. Will be switching from this carrier.

I have been with them for years and have purchased a number of phones through them and loved them recommend them to everyone until today. I just went on their website to purchas a new phone through smart pay like I always do and the next thing I know the full amount of the phone came out of my bank account account which I did not have in there. And when I called to get it fix the employee said there is nothing they can do until I receive the phone and processed to tell me it was my fault because I went on the website and ordered from them.

I've been a customer for over 8 years no problem 6 months ago my payments have started to get earlier and earlier I have 2 lines same for both think it's time to find new service provider can't change payment dates that much think you put back on original day or you will lose a good customer

When I bought a new phone last month straight talk, representatives spent over 10 hours trying to transfer my phone according to your reps, the phone was transferred correctly then at the beginning of December. Over 30 days later my phone changes on its own and the Internet stops working when I called the representatives there's contradicting information now and they are saying that the transfer wasn't done correctly over 30 days ago, after two hours on the phone I was told I needed to go to a different phone to call to troubleshoot my phone. Unfortunately, the previous reps never told me I needed to troubleshoot my phone and I needed to call from a different phone because they didn't understand what they were telling me they don't even speak clear & complete sentences. When I would ask a question, they would not answer with a response that made sense for the question. I asked they simply just stated a key phrase from a cue card that did not even pertain to the question that I asked. I cannot wait to change my service to a cheaper and better provider. I have never dealt with such horrible customer service! Totally incompetent people working for straight talk

I set my son up on auto refill. When he moved out he switched to Verizon. Straight talk kept taking money out off my bank account even though we canceled. We canceled four times and they still took money. I had to cancel my CC to get it to stop. What a pain.

To be fair, the issue was fixed after a 6 hour ordeal. First phone call for help waited 20 minutes on hold for my turn (understandable I'm not the only person needing help and I did have the option to get a call back) but the person told me they aren't trained to help me with my issue and hung up on me. Then I chose the chat box help. Friendly attempt to help me with my issue but I was told I still needed to be transferred to someone more qualified. I was scheduled for a call back 30 minutes out. I received the call to hear an automated system tell me I'm on hold...5 minutes (ruffly) My phone is finally working at this time BUT I had two transactions this day. One that led to not working and the second that did work. So I wanted to make sure I get a refund to my card for the charge that didn't work. I was told the transaction isn't in their system...while I was looking directly at the transaction in my account for straight talk and my credit card account. They told me to take it to my bank and hung up on me when I told them I don't understand how they don't see the same thing I see if they're in my account. Anyway! I've used straight talk for many years for my oldest child and now my next inline. The service is fine as long as you never need help. If you don't mind a little stress to get where you need to be. It's not bad. Just needed to vent over being hung up on when I wasn't rude to them...just asking them to explain more. See photo? Two paid transactions for the same day when there should only be one. The customer service claimed to only see one single transaction.

Customers, people DO NOT GO WITH THIS SERVICE PROVIDER! They have horrible customer service, They CANNOT HELP CUSTOMERS WITH ANYTHING! Save your time and money. I HAD AN ISSUE WITH MY PHONE NOT HAVING SERVICE AND THEY COULD NOT FIGURE IT OUT! I had to switch carriers. Also every time I called there department would put me on hold and then eventually hang up. Then I would call back and if they would pick up they would transfer me from one department to another and then eventually hang up again!such stupid horrible customer service!

Received a phone back in October of 21 and phone was defective right from the beginning had taken the S22 to a licensed authorized technician Provided to me from Samsung as Straight Talk/ Track phone said that they will not replace equipment was told the phone was Defective get it replaced I had been told I wasn't going to get a new phone by this company phone still does not work I filed a complaint with the Better Business Bureau and Frida Spalding will not return phone calls I would have given a 0 star but this is the lowest rating I could give customer service is completely Worthless They will give you a ticket number and 3 days later they will tell you they have to erase it and resend it they will never ship a phone

The last two days, I have been on the telephone and chat line with customer service for about five hours and have gotten no answers. I was told to buy a new home base station and I did, however, when I tried to activate the service, I couldn't. I was asked for the last four digits of two numbers I had called in the last 60 days. Because their system said it was invalid, they won't verify me to activate the new home base service. I have had my home base service (7 yrs,) and cell for about (10) years. I will no longer be a Straight Talk customer.

It's been three days since they changed something and I no longer have any service, something they have done I call in wait 45min get someone go through everything for the 6th time they say they need to transfer and just hang up or call is dropped finally get to someone it's been 8am-1130 on the third day I finally get a specialist without being dropped he says I have to turn off my wifi and phone and on and make a call I say I've done this 10 times now he assures me thats it then hangs up I turn it all off and wait and back on and now my wifi calling won't even work now and still the same original problem of having now service. Two days ago it was saying I was roaming out of network and had to buy a plan from Verizon now nothing at all.

Every single rep I get when I call ( which is multiple times for the same thing) is foreign & hard to understand! Next. Don't even try to port your straightalk number to a different service like Verizon, etc because it has taken HOURS to get it through their brain if they have one what to do. And you can't do it yourself, even with the wrong activation 5 digit zip code ( which isn't the same as your home zip code) or a 4 digit pin to provide to new company! It's a pain in the BUTT and absolutely unacceptable customer service! DO NOT GET THIS SERVICE! My opinion, NOT DISINFORMATION!

Very rude customer service person. My brother just passed away and I had been paying for his phone usage. Straight talk would not cancel the contract They said I needed to provide the last three numbers called. He lived in Colorado and I live in Louisiana. When I asked to speak to a supervisor they denied my request. This is terrible service. Very rude customer service person.

I don't even give it one star. I just got this network and it's Garbage. Going back to T mobile Good bye

I've been with straight talk for some years now. Before the change the company was good but now they're garbage. First I get a phone from their website and pay for it through smartpay. I purchased insurance for the phone also in case my phone was broken. I activated my phone just for it not to completely activate. This went on for almost 2 weeks. So I wasted 2 weeks of my service plan trying to get my phone activated. Then my area code is 228. I had my 228 number activated to my device. When I went to bed and woke up the next morning straight talk had changed my number without my permission. Now I'm stuck with a South Carolina number. On top of that I purchased device protection insurance on my device when I bought it. My phone was broken due to negligence of someone else. Tried to get my phone replaced and I was told I didn't purchase the device protection. After arguing with them on the phone and put on hold then I was told my phone was not replaceable. Afterwards I was then told I would ha e have to wait a year for get another phone. I'm mad that I spent my money for nothing and I could have went with another phone company. They do not like to replace your device even if you have the device insurance. They mess you over and it doesn't make since what they tell you. I explained that my phone was broken and the screen was out and they still tried to troubleshoot the phone I wasn't able to use instead of sending me another one. I will be leaving this company for another company. Don't have time to spend money on A device then can't get it replace with insurance you purchased. Straight talk is sad and need a lawsuit against them for false advertisement and stealing people money.

What's all the whining about? I've used straight talk on three different phones now and have had zero problems and very normal cell service. I've traveled over most of the US and like all cell service there are holes in the coverage map. It's Verizon's network anyhow.

Can't say the same for the "home phone" plan, but I'd dump the "land line" if my wife didn't want to keep it.