StoneberryReviews 146

I'm going to make sure I pay off the very LITTLE item I ordered from them, and I'm never using it again. I am going to make SURE I pay off this little item and never use it again. I repeated myself because this is just how adamant and determined I am to be done with stoneberry. I had JUST started an account with them, it hasn't even been a month of me being apart of stoneberry and I'm already done. It claims "this won't impact your credit score" THAT WAS A LIE! A BIG LIE!
My credit went down 15pts, stoneberry APPARENTLY is a hard inquiry, and it doesn't even report to credit bureaus on monthly payments so (whilst having an account) it can at least help your credit go up. I've been using Fingerhut, and my very first time to try things other than Fingerhut goes awry. So needless to say I don't trust anything else. I barely trust credit cards but it's a faster process in building credit. As far as applying to advance my credit via a website, not happening anymore. Fingerhut has been good to me since the minute I started with NO credit. In 3-4mths I went from no credit to 620, and progression, not once has anything went wrong having an account with them. Credit stayed going up. I'm so upset, that 15pts really threw off my speed.

Stoneberry is a joke of a company. I have had nothing but issues with them. The first issue was when I ordered an above ground pool from them in February. The website said the item was in stock and would ship by the beginning of April. That was fine by me. However the available shipping date kept changing until finally it was changed to July 15th! I promptly cancelled that order, as I refuse to: 1) wait for 5 months for something to ship that I'd supposed to be in stock and ready to go, and 2) wait until the middle of summer for a pool! Then, I was stupid and decided ay the beginning of April to make a second purchase on Stoneberry, this time for two pairs of running shoes. One pair shipped April 13th, and the other pair two weeks later. And guess what? I STILL don't have either pair! Fed ex hasn't moved the first pair since April 23rd (today is May 11th) and after repeated attempts to reach out to Stoneberry to help, they refuse to do anything. Giving excuse after excuse of why they can't do anything. I opted for the payment plan (these shoes were not cheap), but I absolutely refuse to pay for these shoes until they are physically in my possession. I will NEVER purchase anything through Stoneberry ever again. They also charge way too much for shipping for this to be an issue! Stoneberry sucks!

Turned over my account to collections DURING A PANDEMIC! I'm struggling to pay rent, utilities, and eat. I offered partial payment but was refused. They would rather it fall further behind then turn it over to collections, messing up people credit scores. I doubt this review get approved and posted.

I was not looking for a handout I called and explained my situation planned on making my payment just needed some help I was shot down not able to explain my situation. Pointblank ask after I explained "why is it you can't make your payment?. Totally blew my mind. I have dealt with customer service on both sides of the fence. I Pray she never sits from where I am setting because she absolutely has no compassion and apparently neither does her superior. I will get it paid off eventually but I will never purchase from them again. I will never recommend them to anyone. I kept Products that should've been sent back (Wrong sizes, not as pictured or as advertised) because the shipping was too much to be sent back and will still pay for them. Everyone, I know is going through some kind of trial right now but apparently not Stoneberry Credit Counselling Services, why even put the number on there and say call we can help.

I've talked to stoneberry a few times on the phone. Always respectful and nice. U get what you give in life most often. Now I have enjoyed my products. I do have to say that like the rugs. Don't buy them if u have any ocd tendencies, like me. They are not straight or even, beautiful still but it does bother me at times... but lots of companies are dealing with the same manufacturers so no biggie. I do love my bedroom rugs I bought even tho ocd thing kinda throws me at times. Otherwise customer service has been great!

I love stoneberry. Everything I have ordered I received quickly and has been exactly what I ordered. They post payment quick and deliver quick. Very happy with all their companies.

I would give this company a ZERO rating if that were available. Bad business and inferior quality and the products are not as they appear.

No company is perfect. Post office delays not Stoneberry or Masseys or Fifth and glam responsibility. Due to bad weather there will be delays. I have no problem with any of these companies.

I ordered a HP laptop from Stoneberry and was asked for a down payment. I paid with my debit card and received an email almost immediately after that my order was approved. Hours later they send another email stating that they no longer had the item in stock and are unable to process my order. A day later my card is charged for the down payment. I waited 3 days for that charge to be reversed and it wasn't. I called and was told a check was mailed out and I should wait 8-10 business days, even though their website clearly states '. If you paid by credit card, refunds should be reflected on your card statement within one billing cycle from the time we process your return. If you paid by check, money order or gift certificate, please allow time for a refund check to be mailed to you.' It has been 2 weeks since my order and im now receiving a paper notice asking for a down payment on my order, but no check. I called back and now im being told that the refunds take about 30- 45 days. What kind of games are these people playing? I will NEVER order from this company again.

I have to say I have been buying from Stoneberry for about a year now and have not had a single problem with my orders or the merchandise. What I have purchased is quality merchandise at a price comparable to any other site. Stay with brand names you know and trust.
The interest and late fees are high. But. Just about all of the store like this? So, nothing new.
My experience, You can get quality products, with low prices and make payments over time easily. Pay off early to avoid fees. Its great to have a site like this.

I've ordered from stoneberry for 2 years now and never had any issues. My credit line went from 200 to now 400 hundred and i have been satisifed with all the items i have purchased from here. No comment on customer service because i have never had to contact them

Pros: easy to use website and make payments.

Good quality products

Cons: items are higher if you were to buy them full price but thats with any buy now and pay later

Having to pay shipping and sometimes ship items separately

They will charge a late fee for any late payments. This has happened to me a couple times. Opps...

I had ordered merchandise from stoneberry at Christmas for my family and it comes after Christmas. This time i ordered a toy for my grandson it was late and not on time. When i get the toy it was the wrong item and then i called them and they said they would send the toy again but this time it was eight day late and again the wrong item. My grandson was so upset and he is only three. I will never order from this company again and if you know whats best you will not ordered anything. You will be very disappointed.