StoneberryReviews 146

Total fruad company. Got a bill for $600+ and now letter from a collection agency asking for $800+. Never heard of this company before I got these letters. Certainly never bought anything from them. They can't tell me what the order was or where it was shipped; just want my personal info. Don't waste time with them. Total scam. THEY DESERVE A ZERO RATING!

Save yourself alot of aggravation and don't ever order anything from this company. Customer service is absolutely terrible. They are incompetent and just keep sending generic responses rather then addressing the problem and listening to your side. I have sent over 25 emails and have gotten nowhere. They charged me for something I've never received. They are trying to charge me for something I never ordered. This company is absolutely the worst company I've ever dealt with. I ordered a plastic five shelf storage unit and they charged me for it but I never received it. Instead they sent a "particle board" 3 shelf bookcase with doors. Now I have been fighting with them every day and all they send as a response was to return it and they would credit me. I don't trust them and told them it would be returned after they credit my account which I have been making payments on for 3 months now.

Closing the account opened by an identity thief, resolving the balance, and having the inquiry pulled from my account has been extremely difficult. I never heard of Stoneberry before it showed up on my credit report as an inquiry and glad I caught it right away. At this point in time, I have sent 3 emails and 2 postal emails to get this cleared up, as well as, being on hold with customer support call session lasting up to an an hour each while being placed with different people who I had to reexplain the situation. Currently, Stoneberry said they will send me my money back in 30 days, they say my account is closed, and after reaching a supervisor in the Stoneberry credit department who stated he sent the credit agency the form to recall the inquiry. At this point, I am crossing my fingers. I advise everyone to freeze your credit reports with all 3 agencies and take note of what I went through with this company.

Never updated my new address wants me to pay for shoes I never received. Their error and they want me to pay for it bad business

I was actually approved of credit on stoneberry and I really can't have an order processed like gosh! Wtf! Why can't I use my approved credit after approving me, I placed an order and for the past 8days it was pending approval so I had to cancel and placed another lower than my earlier order. Surprisedly my order was canceled like how? I mean why would my order be canceled knowing I have a credit I can use! Extremely poor!

Never missed a payment. Ever. Then they say I did and refuse to let you order anything else plus when they double your payment for a payment you never missed they won't allow a partial payment. You can argue and prove all day that you made that payment but they still don't believe you. Do not use this place..

Biggest scam ever as Said I got $100 credit limit but cancel order 3 times. Do not deal with these scammed

They sent me something I didn't order, I returned it. Closed this account I never opened and they want me to fill out 5 pgs of forms? WT#$$$%@&*

Horroble customer service. Horrible tracking. Over priced. Shipping is crazy high. People are rude little twats. Good luck if you purchase anything... things don't work as they should. Wrong sizes sent. No return lables.

I was approved for a $100 credit line. Placed my $100 order and the website crashed. Went back in, placed my order again, and received double what I ordered and double the bill as well and of course, since my gift was personalized, they won't let me return it. I will pay this off and never shop here again.

StoneBerry wrote a fraudulent check and debited money from my checking account without my permission. My intent is take legal action against them. There was no valid reason for this transaction. My account was up to date. I was not able to speak to a live person, after multiple calls. I am done with this company. You should be aware of their actions.

Have had to return 3 separate electronic items as each was defective. Very disappointed in their electronic items.

I may be complaining about something small here but it's the principle. Been doing business with this company for a few years now and with the exception of a couple of returns, have never had a problem. Last week I was going to order two small toys at $13 each. There was a $13 shipping charge which I thought was a little high but I was willing to pay it. What I was not willing to pay was the $15 shipping surcharge they tried to tack on it. $28 shipping for two items that together were smaller in size and weighed less than a third of a loaf of bread. No one else I order from has a surcharge, and I might be willing to pay a small surcharge on larger items or larger orders, but not this.

I'm done with this company. Ordered products weeks ago and they never showed up. Each time I reach out to their customer service team, they are completely worthless and just tell me to wait another week to see if items show up. This order was over $500! Their items are overpriced and cheaply made anyway so they won't be getting any more of my money.

Placed an order with them they don't have the merchandise. They print labels knowing they didn't have the item. Waiting on shipment from the suppliers. But won't cancel the order. Worst company I've ever dealt with.

I ordered a product, was supposed to come on a Thursday, I took off work because it had to be signed for after the fact of purchase date. It never came that day. I lost a full day wages. They use Fed x. They suck! My device was dropped on a concrete surface,, they never even ask for signature, lies. Stoneberry is so poor they didn't even ask me why I sent it back...
POOR CUSTOMER SERVICE!

I PAY FOR ONE THINGS AND GOT OVER PRICE SOME THINGS ELSE PAID 39.95 FOR THE WRONG THINGS SEND TO ME GOES TOO DOLLARS GENERAL AND GOT THE SAME THING FOR 6.45 AND WORK SO MUCH BETTER

I tough Best Buy has bad reviews but this horrendous, never imagine so many problems with customer
Service. The company or somebody need to read about all of this disappoints, before is too late and the giants make this disappear. Is my opinion thank you.

Given the fact, I can't login, can't reset my password, and am on infinite hold on the phone with them, I'm suprised they got as high a rating as 1.6 stars!. AND I'm a new customer who hasn't even ordered anything yet. Given that fact, maybe all this hassle is a "Blessing in Disquise!". They qualified me for 750 bux credit up front BUT I don't believe I'll get to "use it" Stoneberry given how P=Poor your web and phone service are so BAD!