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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great and quick service. Good cards all sealed and delivered quickly. Thank you
The exact second I pressed pay for my order I was emailed saying that during this window of time someone else has purchased my item, they still took my money though. The support was no help at all and now i have to file a dispute with my bank.
Ordered a pair of yeezys on 7/19. First seller "had problems with shipping" so they hook me up with a different seller. As of right now and since the 2 day lead time starts over when you get a new seller they STILL haven't shipped. I knew I should have ordered them from eBay. Will NEVER buy from stockx again. I can't contact the seller and there's no way to avoid dealing with sellers who don't ship quick. The vague nature of the relationship between stockx and the sellers is a major turn off. Never again.
I tried to buy a par of Jordans but unfortunately after I paid the sneakers, I got a email telling me this: " Since the payment method(Ideal) you selected works through a third party, it takes longer to process and send to our ordering system. In that window of time, a new buyer was able to secure this same product for the original Ask price you ordered. Because of this, we were forced to cancel your order. You will be refunded within 24 hours". It was a little bit strange because after I refreshed the page I still got the same price for the jordans also till today its the same price. So, I waited 24 hours to pass by to get my money refunded but nothing. Besides I also could not find any more info on this matter or if someone has also experience this and actually got their money back. I tried to contact stockx customer service and after few days I got an reply and their were very helpful and understanding and ready to help. When also posting this review that I did not got my money stockx also contacted me via sitejabber message to help. Thus to conclude eventhough I had experience cancelled order the way stockx handled it was amazing and this is why I would recommend then even after experiencing a cancel order because after all I received my money back in 7 days.
I ordered a pair of sneakers and got two pairs—they duplicated the order, charged me twice, and are now refusing to take back the second pair. They keep telling me they don't "do returns" even after they admit they are the ones who made the mistake duplicating the order. They keep sending me the same canned response saying lucky me, I can now do business with StockX and sell the extra sneakers! I don't want to, I want my one pair, and to be charged once. This is fraud, and their customer service is negligible. I would not order from here, go to your local spot and use someone who doesn't steal. Because it is theft to charge people twice for one order. That is THEFT.
It's a good and safe website I have made a purchase a lot of times and every time all were good even if seller tried to play with me stockX support team always handle a situation.
Very pleasant when they were first getting started a couple years ago I got shoes that then I tried to sell later and we're returned as fakes but lately they have fixed that problem I buy all my shoes from them
StockX is a great way to buy and sell retro shoes, knowing they are authentic. The fees are not to bad, and they are a very trustworthy company.
I was vertigo satisfied by my order. The packaging was great and so are the shoe. They were as i expected them to be
When they items arrived they seemed defective, I don't know if the verification checked was rushed or just over looked
The answer came to me after a week and an incorrect answer was different from the question i asked about order and answered me about another order
Legit fresh pair of kicks at a decent price! It's making me type more so…. Cool!
I ordered a pair of shoes on 6/11 and its almost been a MONTH. It's been saying "item received at Stock X" for 2 weeks and the agents I talk to have reached out to the authentication center but the center just isn't even replying back and I'm clueless as to what's been going on. I really feel like I'm being ignored and I keep thinking when will my shoes arrive after hearing how others get their items in just a couple of days!. It's so frustrating and this is my first time ordering on Stock X too. I just want some sort of validation that maybe things are just going a little slow and not that I'm waiting a month+ to hear that the only thing I'm getting is a refund.
Fast shipping, there are a little concerning details about the shoes I'm going to get them authenticated at another place
Hey guys-as a frequent buyer and seller. I have to say, I'm not happy with the condition of my yeezy 700 Enflame amber. The box was damaged, bent in, and looked like it wasn't delivered with care.
And it concerns me to be honest-as I've spent a lot money with you guys. Have rules, regulations and standards dropped?
Looking forward to a response please.
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members