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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fast & excellent. The shoe fit perfectly, shipping was perfect. My product arrived before the estimated delivery date. My shoe look & feel authentic.
Buying off of stockx is always reliable and they make sure to send you your shoes asap. It is super easy and they give you the best price too. I wouldn't order shoes from anywhere else!
Parasitic leeches. I would never buy or sell through them. I have before, always overpriced after the endless fess they add on and the shipping costs they leave you with no option but to pay. I liked using their portfolio, until they decided to ruin it and take away everything useful about it such as a quick overview of market value, potential gain, and your rank in their system even though the ranking was backwards if you were in the top 1% they showed 99%. Which is just basic moronic sense for these guys. But they took away everything useful to add an NFT portfolio. LOFL. As if anyone who buys NFT's is going to use stockx's half a. Ed portfolio when there is a whole ecosystem of excellent apps for buying selling and tracking performance of NFT and your portfolios. That has to be hands down the dumbest trending riding idea these dummies could've come up with. Nobody cares they arent using your site for that, many of us arent even using your site to buy or sell, now that you've ruined the portfolio there is no reason for some of us to use your site anymore. Get real. Youre sh"t
Was a very enjoyable experience, from purchase to the items being delivered everything was smooth.
It was a nice experience. They listened to what i asked them to do with my package.
Great! The process went well and I was updated at every point of change. Will definitely order again from you guys! Thanks.
New condition. Exactly as described. Fast shipping. Thank you.
It was really easy and simple to use. The lego set I ordered came really fast too! Will use again!
I live in australia and my sneakers arrived after just a week of ordering. Great quality and certified authentic. Thank you StockX will buy from you soon
Excellent purchase. Even at over $725 it was worth every penny.
They still dont have my order a week later and saying they encountered a problem and are awaiting for my order to arrive. This is over a week now. Never again will I order from there. There is no way to contact them through the APP either. I cant seam to find a way to see how much longer until my order will be here. Never again.
The product was in good quality The product was in good quality The product was in good quality The product was in good quality The product was in good quality The product was in good quality
Quick and fast and came as is no fake size fit we'll definitely plan on ordering again
I received my item in very good time and it was in good condition
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Seth, we are sorry you feel this way. We are always looking to improve the experience for our users, and really appreciate the feedback. Our objective is to deliver a superior marketplace experience built on our core brand pillars of trust, authenticity, and anonymity. As our marketplace continues to grow, so do our investments in the platform and the costs required to improve the level of service to StockX customers worldwide. StockX customers are, and always will be, the heart and soul of our company -- this update was put in place to best serve and support the high-touch customer experience we afford our millions of buyers and sellers across 197 countries and territories globally.