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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My husband bought me a pair of retro 4's black cats for Christmas. Unfortunately they were the wrong size and it was going to be a hassle to return them. We decided to sale them ourselves and found the shoes were not authentic. We for sure got scammed by StockX and I would not recommend this company to anyone. Save your money and look elsewhere.
Wanted to cancel a sell and waited over 3 hours to talk to someone in the chat and they told me they couldnt gaurentee if there would be a fee or not 15 bucks 15% or none and my account could be banned. Guy had no idea and im sure thats not his fault but the policy makes zero sense. The item has not been shipped and shouldnt have been an issue to cancel. I will not be using stockX again.
Hello DH,
Thank you for the feedback!
When you can not complete an order we will charge the penalty fee which is 15% of the total order transaction with a minimum charge of $15 and possible suspension. We do apologize that it was a hassle to cancel, but when you create an order it affects the Buyer when you cancel so we must charge the fee. Thank you for your patience in support as well. We are currently behind due to a higher volume than normal. Please reach out to us at stockx.com/contact with any other questions or concerns you may have.
Thank you
I ordered yezzy boost 350V 2016/ 2022 on august 10 and they shipped August 13 within two days SAM EDELMAN boot and without verification tag. I contacted customer service and upload files what they need. And they replied that it doesn't match information with the order and they can't accept their fault. How do trust them for the future even the team doesn't do their job. Right now I am 100% feel inconvenient to using StockX app. And thank you for wasting my money and time. Please take care what you order in your future order.
Hello May,
Thank you for the feedback!
We do apologize that this happened with your order. Since our agents were not able to assist you with this issue due to the information not matching they will not be able to refund this order since it can not be verified. All orders usually come with a verification tag on them even if they sent you the incorrect order. Please reach out to us at stockx.com/contact if you have any other questions or concerns about this order.
Thank you
I recently purchased a pair of shoes from Stock X. I changed my location and currency to AUD and prices were displayed as such BUT after I ordered them my bank account was charged USD. I have tried to contact them several times via email to cancel the order and be refunded. The live chat is pretty much non-existent. After 5 days they have still not responded to any of my contact attempts. VERY disappointed to pay such a high price for sneakers I could have got elsewhere MUCH cheaper.
Hello Bret,
Thank you for the feedback!
We will only charge you the currency that is on the account at the time of purchase. We can not change that once you set it. That being said, we are currently behind with our support emails due to us experiencing a higher volume of cases than normal. Please allow us another day or so to get to your case to assist you, and we appreciate your patience in this.
Thank you
I purchased my son these shoes after waiting for them for days we get received a email saying they had to find another retailer to purchase from them we began to wait for the shoes then today 8/19/22 we got another email saying they will be issuing a refund after waiting for the shoes for days this is horrible service from this company.
Hey Nessa, We are sorry to hear your purchase didn't go as smoothly as anticipated.
We have stringent authentication standards where we would never send an item to a Buyer that we did not deem as passable. Please know it is never our intention for any order to not be completed successfully.
Please know before canceling any order we do first attempt to link you to a New Seller at no additional cost to you, when unable a full refund is issued.
We hope this helps. If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you!
StockX sells used shoes when they say there new and then they won't let you return the used shoes...
Hey James, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Due to being a live marketplace, some items will pass verification despite having defects. With that being said, we are certainly happy to take another look at any item.
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!
Never received shoes. Tracking shows they never even left the facility. No phone number to call. Email was useless.
Hello Caleb,
Thank you for your feedback!
We understand any concerns with this order you may have. We are currently experiencing a higher volume of cases which might be why there is no response to your case yet. Please allow us another day or so to respond to your case. If you do not hear back soon please reach back out to us at stockx.com/contact. Orders can take about 7-12 business days to complete just so that you are aware.
Thank you
Was a quick delivery but not overly happy with the shipping cost.
I spent $320 for the cherry dunks and they sent me fake sneakers I will never shop of stockx again I hope they get sued by Nike!
Hello Angus, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.
I bought yeezys foam runners and they were real and arrived in 4 days. Best site to get sneakers. :)
The items arrived in great condition and arrived in time and definitely will order again
Delivery was quick and easy. There are different processes in the purchase and delivery, but they send you an email from each of them, which makes the purchase more secure. It arrived earlier than planned and I loved the sneakers
Loved how quickly everything worked with StockX however, my shoes arrived dirty and that just seems too gross to me. While they did check for authenticity, they did not check for quality. Little disappointed after I paid so much money.
Thank you for the fast shipping and delivery. Will do business with you again
Everything went smooth better than I imagined given I was a bit skeptical that it would work out but I'm glad this experience was pleasant and easy
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hello Evelin,
Thank you for the feedback!
We apologize for any worry this issue may have caused you. Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!