On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My purchase did not pass the StockX verification process. I was refunded my money and also given a $10 verification code to use before April 30,2023. I have tried about 10 times to use this code and each time it says "code has not been activated". How can StockX send me a discount code to use on a future purchase and not activate this code? What a scam!
Never received my package and am currently waiting on a refund over a week later
We are terribly sorry to learn that your order ran into complications with the carrier and never was received. We have looked into your order and can see that the claim has been processed on your behalf with the processing of your full refund yesterday, the 21st. Please kindly allow for 3 to 7 business days for the return of your payment. I am happy that we have processed your refund for you please reach us at StockX.com/contact with any further questions.
Best part of StockX is the variety! Being able to find limited stock or limited color ways, is great! I've found a lot of styles that I did not even know about. The process is simple and very detailed.
Lightning Fast Transaction! Had my shoes before the expected date and perfect timing before vacation!
Not confident that the shoes are real. All the labels are in Japanese
My order was saying delivered but I didn't found it in my door step I ask family members and my neighbor but nothing came through.
We are disheartened to learn that your order was marked as delivered although you never received them. We would be happy to begin the claim process for you when you reach out for assistance at StockX.com/contact through live chat or email. We look forward to hearing from you as this is not the intended experience that we strive to provide!
I have now had 5 out of my last 6 orders cancelled as the sellers don't ship the items. I currently have 1 active order where the seller hasn't shipped within the required timeframe, so it looks that one will be cancelled too. Stockx don't seem to be doing anything about this worrying trend - no punishment for sellers who don't perform? Also have to contact stockx to get it cancelled, they just leave the order pending forever!
We are disheartened to hear that you may have had several orders with complications with the sellers. You can read more pertaining to our seller policy by clicking here (https://stockx.com/help/articles/What-happens-when-a-seller-breaks-the-rules) as a seller is most certainly penalized when not completing a sale. They put their account at risk of losing seller privileges if they continue to leave sales uncompleted. Please reach us at StockX.com/contact if you have any specific questions that we can help you with. We look forward to hearing from you!
I have had 2 out of my last three orders cancelled and I am still waiting for a pair of trainers I purchased on the 03/03/23
We are sorry to hear that you may have had some complications with recent purchases with StockX. Please reach us at StockX.com/contact and we would be happy to assist you further!
I'm still waiting for the amount deducted on my paypal account. Once it will be back on my account, I will give another feedback. I hope you work on this case. Honestly, I'm disappointed with the service of StockX nowadays. Most of my orders have an issue. I ordered jordan 1 low bleach coral but it has only one shoe tree. I ordered union jordan 1 low ajko sail leather but the extra lace was used already. Lastly, i ordered, jordan 1 high gorge green but the box was damaged. You need to improve your quality control and checking in order your customer to be satisfy. Last year, all my orders doesn't have any issue. Only this year. No issue regarding the authencity of the product here in stockX. I can say that all of my purchase were all original and not fake. I hope you improve everything!
This was good but y'all gave a fake sneaker and I'm pissed because I have spent about ten grand the sneakers I just got though are perfect
My right shoe has a yellow stain on the toe box. I haven't even worn them yet.
We are disheartened to learn that you were not satisfied with your recent purchase and may be disappointed with a yellow stain on the toebox of your sneaker. At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought-after products without the fear of receiving incorrect or inauthentic goods.
The StockX Buyer Promise solidifies this mission by providing support for Buyers should we make a mistake (e.g. We ship you the wrong order, we incorrectly verify an item). In the unlikely event that this happens with your order, please submit a Buyer Promise Support Request form within three days of receiving your item and we will work expeditiously to resolve the issue. As we require a case to be opened within three days of receipt, we encourage you to open your package as soon as you receive it to ensure everything is as expected. The item must be unworn and in the condition that it was delivered, with the StockX tag still attached, in order to be eligible for our Buyer Promise.
https://stockx.com/help/contact/buyer-promise
Very accurate description of the product and efficient
Super happy with my purchase. Arrived quickly and were perfect!
Fair price for buying forward from reseller who have not got the shoe till launched
Damaged shoes when I opened the box. I ordered two pair of shoes now that have had damages
We are disheartened to learn that you were not satisfied with your recent purchase and may be disappointed with any damages that may have occurred possibly when shipping. At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought-after products without the fear of receiving incorrect or inauthentic goods.
The StockX Buyer Promise solidifies this mission by providing support for Buyers should we make a mistake (e.g. We ship you the wrong order, we incorrectly verify an item). In the unlikely event that this happens with your order, please submit a Buyer Promise Support Request form within three days of receiving your item and we will work expeditiously to resolve the issue. As we require a case to be opened within three days of receipt, we encourage you to open your package as soon as you receive it to ensure everything is as expected. The item must be unworn and in the condition that it was delivered, with the StockX tag still attached, in order to be eligible for our Buyer Promise.
https://stockx.com/help/contact/buyer-promise
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry for any inconvenience with the original code that was provided for you. Please note that we have located your case and see that you were emailed a replacement code. If you have any further questions or concerns, please reach us at StockX.com/contact as we are happy to help!