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The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Muy buena la experiencia espero poder seguir adquiriendo articulos con la confianza de la originalidad
I BOUGHT A PAIR OF 955.00 DOLLAR OFF WHITE AIR MAX 90 THEY CAME TO MY HOUSE DAMAGED. Yellow Nike check faded shoe with scratches I sent them back and tbey sent them back to me. Reason was the shoe ages that way and that's why they won't take back. I paid for a brand new shoe not an aged sneaker. The sneaker ages after the purchase not prior! I disputed the. Charge w my credit card. Sent me old washed up shoes
They listed a pair of sneakers as leather. The pair I received were plastic - if you looked at the edges there was foam with a thin piece of plastic on top. I had requested a return because of their misleading description - I expected them to be leather. They refused to honour their 100% Satisfaction guarantee and said that they can't control what the manufacturers do!? So do they even look at the shoes when they authenticate? I've touched these shoes in stores and they are in fact suppose to be genuine leather. They were gaslighting me and told me to pay their fees and re list the item if I don't like them…. Don't expect their 100% guarantee to hold up.
You think you can make a quick sale. Payouts should be instant after verification. You will be told you need to verify something new every 3-5 days. I opened my profile and filled out everything to the T. Made a sale for $684 that pays out $591. My package shipped and they got it 2 days later. The following day it was verified and said payout pending. 5 days later I contact them who tell me I need to verify my payout and they will send an email. First off I had an active payout from the beginning and never was prompted to verify anything. So after that they said I'm supposed to be paid in 3-5 business days again after choosing PayPal payout which is instant. Then I said I'll just cancel the order because I sold for hundred cheaper just to find an emergency. They said I can't cancel as the payout has been processed. That ain't the case considering I'm not paid and PayPal is instant payout. You're better off taking less money on Facebook marketplace or Craigslist or apps like Mercari and eBay then selling an item here and not getting paid for it. You've been warned.
Received a pair of shoes that were in bad condition and looked fake, used and not true to size. I brought this to their attention and their response was," it met their standards" really! Would you buy shoes in this condition from any other "Legit" retailer. Very unprofessional company that sells fakes and worn sneakers.
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. However, we do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand.
I recently purchased a pair Jordan Retro 5 from StockX. What caused me concern into checking the level of Authenticity of the sneaker is that upon opening of the shoe box there was a strong caustic smell of spray paint. A smell I have never before experienced with any sneaker purchased from a reputable show store. Upon closer inspection and comparison to the same sneaker purchased from Nike there are many noticeable "fake" markings.
1. The color variation is not the same, when the StockX sneaker Jordan 5 is compared to the same Jordan 5 sneaker purchased from Nike the color is noticeably a different shade, almost purple.
2. The inside label on the Satin of the StockX shoes, reads "made in China". Any website that looks for Jordan Fakes will 100% say that is a #1 indicator, and lastly,
3. The smell and feel of the shoe upper when compared to the shoes purchased from Nike. The smell I have already described and the feel of the StockX upper is different, not the leathery feel of the Jordan sneaker purchased from Nike.
I am very disappointed and will never shop at StockX after having this experience especially since they DO NOT BACK the AUTHENTICITY of their product and this is most evident in their return policy. Even when provided with photo documentation to support items 1 and 2, they ignored the facts.
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. However, we do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand.
Every step was seemless and easy. I found exactly what I was looking for and the order arrived timely and in perfect condition.
I have no comments to make on the purchasing procedures. This is my second time buying from stockx. The first I returned the shoes because I was not sure of its authenticity when I compared it with another pair bought in store. This time I didn't send it back but I still have doubts about the authenticity of the shoes.
The shipment came sooner than expected. I was pleasantly surprised.
Updates along the way and fast delivery!
My son uses StockX for all his basketball shoes now and is very happy. Thank you!
I made an order and month ago and the order is still waiting to be shipped by the seller, they have taken my money and no product has been shipped nor can I cancel my order, stock x leaves you stuck which is currently my state. All i get is emails saying sorry for the delay. Well i dont accept and this is ridiculous
We are terribly sorry to hear that you may be dissatisfied with a purchase. The order number you have provided is showing to have been processed on March 5th and marked delivered on the 10th. If you are referencing a different order number, please reach us at StockX.com/contact. We would be happy to help and look forward to hearing from you!
Great shoes fast delivery. Very truthful company. This is my second shoes and no issues.
Buying thru StockX is always easy. This experience was more of the same- easy, and simple from the initial purchase thru delivery.
Quick turn around on my most recent purchase. I will continue buying from StockX.
Everything went well except the box it was shipped in was shoddily taped, so by the time i received it the box was open. I took pictures
Answer: It's a scam, received fake shoes from them and they won't refund me.
Answer: Hi Norma, StockX currently does not offer phone support but we would be happy to help you via chat or email! Please contact us at stockx.com/contact with screenshots of the charges and we can get to the bottom of this for you.
Answer: Hi D. H, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. However, in the event that a seller does not ship on time or fails verification we will always try to like the buyer to a new seller at no additional cost. If we are unable to do a full refund is processed. In the event that the buyer wishes to not be linked or if the seller is passed their ship-by date, they can request to cancel. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned. If you have any further questions please contact us at stockx.com/contact. Thank you!
Answer: Hi Alexa, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. We give an estimate of 7-12 business days for all deliveries, however, this is subject to delays. We do not guarantee shipping information for any item until after and only if the item passes verification. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). If you have any further questions please reach out to our support team via stockx.com/contact or via our live chat function. Link: https://stockx.com/help/home?contactsupport=true Best, StockX
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification, and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: A: Hey Lienardo! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Angela! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Remell! That is an excellent question. We have had thousands of successful PS5 sales from Buyers and Sellers worldwide! PS5 orders, like all StockX purchases, typically take 7-12 business days to be fulfilled. We also have electronics-specific guidelines for all items sold on StockX, you can read more on our FAQ here to give you the confidence to make your purchase. https://stockx.com/help/articles/Electronics If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.


We are disheartened to hear that you are not satisfied with your latest purchase. We do have a Buyer Promise in a place where your concerns are directly reviewed by our Sr. Authentication team. We are sorry to hear that your item was found to still be in deadstock condition and was not able eligible for a return with our stringent policy. If you have any questions about listing your item back on StockX please reach us at StockX.com/contact. We would be happy to assist you further.