StockXReviews 2,464

I purchased an order of Yeezy Calabasas track pants on 6/3/20, it is now 6-19-20 and I have yet to receive my track pants. I created multiple cases about this and have yet to receive a response from customer service. This is such an inconvenience I ordered these pants for an event and now I'm waiting well over two weeks and STILL don't know if I'll ever receive them or a refund! DO NOT DEAL WITH STOCKX. I even tried calling the customer service number and of course, its disconnected as well. It's like impossible to get in touch with them. Everyone is entitled to their own decision but I know for me this will be the last time I ever deal with StockX. & if anyone from StockX is reviewing this here is my email contact me! *******@yahoo.com thank you

Hello, whom ever may be reading this.

I am a frequent customer with StockX. I have bought quite a few shoes from them.
I did have some issues with some of the shoes for example; I bought a pair of Nike SB Dunk Blue Fury's and they came creased in the toe box and the sides. There was also a little scratching on the suede. I emailed the customer support and got offered $40 or a full refund. I opted for the $40 because I knew that I would wear the shoes and they would crease anyway and the scratch was minimal. It took around 4 days to finally get my code but it was resolved. I have legit checked all of the shoes I bought myself and through a third party and they have all been good so far. So I'll keep my fingers crossed on that. Overall, I'd say if you don't mind waiting a week to two weeks for a pair of shoes you can give it a try. They're customer support is a joke at times and takes sometimes up to a week to respond. But, most of the time the shoes arrive in good/excellent condition and as described. I'd recommend for purchases under $800. I'd say if you're looking for a shoe that is over $800 you should look to stadium goods or flight club as they are the most trusted sneaker resale stores that actually age good websites and customer service. I hope this helps a bit.

I tried to sell my original Bape T shirt (purchase receipt available) through Stockx but I was the worst decision I could have made.
First I got informed it was sold but later, after I sent it, I received it back because it failed the autenticity check.
Later it was told that there was not an authenticity issue but that it had a stain.
I want to mention that the T shirt was in brand new condition, still in the original dustbag. I checked it all over and I did not discover any staines.
To my further dissapointment I discovered that my original (luxury hard carton) Bape store bag, wich I enclosed as an extra curtesy to the buyer (and wich added extra market value to the T shirt), was not returned to me. When I enquired about that, I was told they have thrown it away. I do not believe this is true.
And as a cherry on top of the cake I got a bill for return postage costs.
The only thing I can say about this company is: DO NOT DO ANY BUSINESS WITH THEM!

Stick with ordering from GOAT! I've ordered numerous times from GOAT, never an issues. This was my first and will be my last time making a purchase from StockX. I ordered a new pair of Yeezy's for my boyfriend's birthday. When my order arrived, the left shoe had AWFUL scuff marks on them half the size of the shoe! I immediately took pictures and emailed their customer service. All I got was a generic oh sorry too bad' response. Their company's generic, non-helpful responses are almost as disappointing as the shoes they let pass. To say I'm "not completely satisfied" is an embarrassing understatement. How are scuff marks half the size of the shoe considered a "minor flaw"? How is that acceptable? With GOAT, the buyer has the option to purchase shoes that are "new with defects" so at least you know what you're getting yourself into. I was completely blindsided that the new Yeezys I would be purchasing would be in such subpar condition. Their solution to resell on StockX is frankly pathetic and insulting. I would rather throw away my disappointing purchase than give their company another penny. Please if you are considering buying from this company, look elsewhere! A company that doesn't back their customer doesn't deserve your hard earned money!

Please look at the quality of shoe StockX proudly backs and sells to their customers. If you like the "already worn and scuffed look" definitely order from them!

Let me start by saying I have purchased a handful of times from StockX and have had slight issues here and there, none that made me write a review here and everywhere else, to raise awareness of the shady/poor customer service business StockX runs. They stand behind the fact they are a mere re-seller and do not hold stock on product to "wash their hands" in making the sale 99% final, and up to their judgement to help or not their customers.
I purchased a pair of sneakers for a friend on 5/26/20, to my bad luck the sneaker order went out with the wrong shoe size. This was due to a faulty app process during checkout, after selecting the shoe and the size (8), clicking on the buy now button, it defaulted back to size 10.5, which was the very last size shoe I had purchased (on a different date). I have contacted StockX customer support multiple times, through their contact site, through Twitter, and all I get is a dismissive email saying in other words, the sale is final and nothing can be done. The customer support rep says the only option is RE-SELLING the shoes on their site, to their advantage and additional profit. I have an email from their customer support saying they apologize the app is faulty, but still they can't help me further, mentioning again I can re-sell them in their website... This is absolutely no way to treat a customer, to build loyalty or to just conduct business, zero solidarity and "owning" the situation.
Pasting the customer support response on my third attempt to resolve the issue, and explaining exactly what I say above

"Hey there Gianmaria,

Thanks for reaching out to me! It sounds like the product page selected size 10.5 as this was the size from previous purchases. Please be careful when looking at the product page. I am sorry to see that you want to cancel your recently confirmed order on StockX (#*******).? Unfortunately, when a 'Bid' and 'Ask' match, the order is confirmed and no longer can be canceled. The integrity of the marketplace depends on it.? The good news is that once you receive your purchase, you can always resell it on StockX.? I apologize for any inconvenience this may cause you and please let me know if you need anything else in the future.

Sincerely,

Romero"

If I could give this company ZERO stars I would. On May 5,2020 the Air Jordan 1's Royal Toe dropped and they were sold out before I could purchase them for my daughter. Due to Covid-19, my daughter has been stuck in the house since March and she hasn't been able play any sports or socialize with any of her friends. I wanted to get her these shoes for she can have something to look forward to. So, I decided to go on Stock X and make the purchase. I ordered on May 12th and received the order on May 18th. My daughter was home, of course, and she was excited to see that her package has arrived. She opened her package and saw that the NIKE SIGN (check mark) was receding from her shoe. She was so disappointed and so was I. I immediately try to get in contact with Stock X, but of course they are so fraudulent that they don't have an direct contact number. You have to contact them by email and who know's how long that would take before I'll receive an response. So, I went through my bank to dispute the transaction. And I sent their FAKE shoes back.

I spent over $300 on a pair of sneakers that were advertised as "BRAND NEW" and when I finally got them in the mail after almost a month I opened up the box and right away saw creases in the toe box and then instantly looked at the soles and sure as $#*! they were dirty and the $#*! that sold them didn't even have the nerve to wash the dirt off but an even BIGGER idiot is the person who "inspected" the shoes for authenticity! What a joke! I've spent over $5 grand with StockX BUT I WILL NOT BUY FROM THESE HACKS ANYMORE! Buy from GOAT

Continuation # 2 below

Reply from StockX
5 minutes ago
Hello Mark, after taking a further look into this order, I do see that we provided you with a full refund on these shoes because there was a delay. Do understand that we never want to cancel and refund an order, as everyone loses when this is done but we would not have been able to fulfill this order without the card. At this time, I am not seeing any recent emails from you. Please reach out via support if you have any additional questions. Thanks!

The incompetence is really alarming. Let me break it down again, I won an auction on 4/5 for a box of basketball cards for $99 not shoes as you people insist. You will notice that If you actually researched my order. Not by reading off the company line to me. My order was canceled for reasons unknown. I know the shipping reason is convenient to tell me. Anyway, that same exact item sold for $224 on 5/5 and $225 on 5/4. Im not questioning the whereabouts of my refund. I know i have received it. I want the item my bid was accepted at on 4/5 as it you continue to broker deals and prosper on both ends (buyer and seller) with the same item my bid was accepted at on 4/5 to this current date. Why was my order automatically canceled, and not fufulled when shipping allowed for it to be shipped if that were the reason? Could it be the seller watched the market of this item before backing out of the accepted agreement? Until then i will give my honest review everyday on as many websites possible in an effort to assist would be customers to beware of stockx shady tactics

Being charged $115.00 for duty and tax... notified the morning of the day it is scheduled to arrive. I have a couple more packages due and can only expect more of such..., and with the no refund policy and nonexistent customer service there is literally nothing I can do except be charged potentiall up to half a grand that I was not aware of until 10 days after purchase. I understand that the charge is on the customs policies cross border (I live in Canada, near the US border), but upon calling DHL (which I never even chose as the courier mind you), they notified me that the hefty price was due to the package being originally shipped from China, when I was under the impression it was being shipped from the US. Furthermore DHL is charging me a separate "service fee" despite me already paying a "delivery fee" at checkout, but I guess that's on DHL. Still StockX should be more transparent, starting with the fact that they could get back to customers who are risking a good portion of their livelihood on these pricey products. Please act like with professionalism as a company if you want to be seen as one. Judging by these other reviews it's not looking like you are among the general public.

CAUTION! TO AVOID

CAUTION! Authentication process does not exist. Of the last three purchases, two were contested. A pair of fake and reimbursed Yeezy Sesame after endless exchanges of emails with the support... I have restored confidence in StockX and I have purchased other Yeezy desert sages that have obvious defects such as orange stitching on the center of the upper, which are not eligible for sale because only for the defects they present (if they were not fake) CANNOT pass the Adidas quality control nor the StockX authentication control (which obviously does not exist) For these shoes I still have a dispute that will turn into a PayPal complaint from day 04/20 Furthermore, when you reply to their justifications, customer service responds arrogantly and with threatening tones.
TO AVOID DO NOT RISK YOUR MONEY AND YOUR TIME.

StockX claims that all sneakers purchased usually takes 7-12 business days not including weekends to be shipped. I ordered the Air Max 90 Reverse Duck Camo on 3/26/2020 and recieved an email notifying me that the shoes were in route to StockX for Authentic Verification with an expected delivery date of 4/6/2020-4/8/2020 and I emailed them 4/8/2020 to see what was the hold up and recieved a generic $#*! response on general shipping. I emailed them again on the issue 4/13/2020 and have yet to recieve any updates or feedback regarding the shipping issue.