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The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I sold a pair of dunks. I have proof of sale, proof of delivery and stock x will not pay me and claims the tracking numbers do not match. My proof of delivery says they were delivered to them.the person who signed for shoes signed covid 19. Stock x scammers
They litteraly sell counterfeit shoes, I prove them clearly that the shoes I received are fake, their answer is: you can relist them on our website, they make money when you and when you sell, they don't solved the problem, they just move it to another client
StockX has thieves working for them. They will swap your box and possibly even your shoes. Also, they have the worst customer service in the world.
I needed some shoes for basketball, and I saw that in this page they were cheaper than in the actual store (Nike), so I thought of buying them fro, m this page but I did not realize that they would charge me for so many things that when I realized it I already had paid and I could not go back. However the shoes are okay, and they are authentic, it is just the thing that they tell you it is going to be cheaper than usual and then it is actually more expensive.
I'm having the same issue! Bought a pair of adapt AirMax on 3/27/20 said it should be at my home 4/6/20 - 4/9/20 it's been 10 days and it's still en route to StockX tf thought sellers were given two days to ship! We are going on two weeks! And still no shoes. Plus lack of communication makes it really frustrating. They can even let me know is going on. Just apologize for inconvenience? Ok but where are my shoes? And or where is my refund? These shoe are a lot of money to not hear anything about what is going on... I will never buy from them again! I was better off getting them from eBay and taking my chances. StockX is a joke!
Sincerely Nate
One star is too many.
Absurdthat a product that is supposedly inspected and verified before shipment can come broken. To make matters worse, their customer service rep response was worse:
"Due to the nature of the market place StockX does have a no return/exchange policy in place. But the good news is you can always resell what you have received if you are uninterested in keeping this item. We would suggest doing so at a price you are comfortable with."
(Sorry you're item you spent $200.00 dollars on came broken, we're happy to take more money from you to repost the broken item on the site to con some other poor soul.)
DO NOT do business with this site! You have a 50/50 chance of being left disappointed and penniless. Companies like this shouldn't be allowed to survive in the 21st century, help put them out of business. DO NOT use this site.
Worst, i lives in canada and bought my shoes around 130$ and shipping from US and they charge me 65$ custom duties, WTF man its coming from US to Canada. Dont buy if you re in canada, You will only notify this price, when your product Shipped and on the way..
I ordered 3 pairs of Js only got 2 and a refund one of the shoes was dirty scuffed stained n look worn good fuccin job $#*!X so i got my refund and i ordered again now its been three fuccinn days and yet no movement i know mail services n
And banks are open so i dont care if corona virus aids hiv idgaf whats flying in the air what should be flying is my fuccin 4s to my house so quit playin with my money n send my $#*!t
I bought a pair for my girl. They came and looked good. I later bidded and won on some for me and they failed inspection and my money was refunded... bidded and won on different pair. Those came. And looked good too. Can't say i had a bad experience with stock x.
Stock x inspectors are not vigilant or professional. Sent me obviously defective air Jordan 1s. Open CUT leather. WOW!
Jerks
I purchased a pair of Adidas ultra boost Woodstock that i have a real pair from Adidas. After a month they came from the knock off capital of the world... China. They couldn't look any worse!
The colors are not even close, the quality is terrible.
Wow. Wanted originally to move my entire buy and sell op onto stockx. First 5 purchases - one was cancelled, one hasnt shipped to them for authentication after 7 days of moeny leaving my account and the 3 that have arrived are all damaged with scuffs, marks and oil stains. Only received refund for ONE of these and now customer service are flat out ignoring me.
Never ever use these guys.
I wouldn't recommend stockx, I ordered some shoes but accidentally ordered the wrong size so I emailed them and asked them if I could cancel the order that I ordered only minutes earlier but they said they can't do that or returns and refunds. I think thats ridiculous a order you only ordered minutes earlier but they can't cancel it. It can't be that hard to cancel it. It ain't like it was already being shipped to me. They also have horrible customer service.
DO NOT RECOMMEND STOCKX.
We bought a pair of Nike vapormax that were supposedly authenticated by stockx but the shoes we got for my teenage son were fake. 1 week into wearing them, the plastic air bubble on the sole burst. Sadly he can't wear the shoe anymore and neither can he get a refund. Very disappointed in this company scamming unsuspecting consumers.
So I purchased some shoes direct price. Lebrons mr swackhammer. Of course a rare show only released in Chicago. After back and forth with StockX out of no where I get an email saying that they failed to authenticate the show and have issued a full refund. I got 2 prior emails from StockX that if they seller failed to go through they would find me the shoes at no additional cost. No attempt was made these guys are a joke and will only cater to famous people. Not to the average person. Dont waste your time trying to purchase shoes here. If you don't get them in store I guess that's your loss.
If you are an international buyer don't bother using this site. I paid 130 of duties and taxes for 2 pairs of shoes.
Ordered Yeezy's from this site in the hopes of expecting my package to be delivered to ME safely. However, I was very very disappointed.
It turns out that my package was delivered to a different address by UPS, not the address I provided. I contacted Stock X to let them know that my package was not delivered to me and instead of helping me come to a solution/ providing some form of reimbursement, I was told to file a police report or contact UPS, but other than that there was nothing they could do on their part. I contacted UPS, but they told me there was nothing they could do and to contact Stock X. I then contacted Stock X once more, and once again they didn't offer any solution. I am in complete distress as I spent over $400 dollars for a package that was not delivered to me. What is even more upsetting is Stock X's unwillingness to help. Do not trust this company, they lure you in with promises of making a safe transaction, but in reality these are just fabricated lies.
Yellowish OXIDIZED soles on white nike air force ones. No return policy. Basically sent me garbage & took my money no returns or exchanges. F*** stock x
I absolute wouldn't recommend this website. First of all for 160$ shoes I was charged 220$. Then the day the shoes were going to come I was charged an additional 60$ to a grand total of 290$ for 160$. The shoes were also fake.
I made my purchasing bid on StockX for a new pair of Air Jordan 11 Retros.
Being the cautious purchaser that I am, aside from the shoes being authenticated by StockX, I conducted my own research of authentication with the assistance of my loving wife.
Needless to say, I am very relieved and satisfied to confirm that I have invested in genuine Air Jordan 11 Retro kicks!
One thing I disdain is fraudulent products and being ripped off. StockX has not disappointed me. Thank You StockX and the StockX authentication team! I love the original 96 box and original sole! If anyone reading this review is looking for a trustworthy online marketplace, StockX is for you!
Alejandro "Lexini Boss" Garcia
Answer: It's a scam, received fake shoes from them and they won't refund me.
Answer: Hi Norma, StockX currently does not offer phone support but we would be happy to help you via chat or email! Please contact us at stockx.com/contact with screenshots of the charges and we can get to the bottom of this for you.
Answer: Hi D. H, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. However, in the event that a seller does not ship on time or fails verification we will always try to like the buyer to a new seller at no additional cost. If we are unable to do a full refund is processed. In the event that the buyer wishes to not be linked or if the seller is passed their ship-by date, they can request to cancel. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned. If you have any further questions please contact us at stockx.com/contact. Thank you!
Answer: Hi Alexa, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. We give an estimate of 7-12 business days for all deliveries, however, this is subject to delays. We do not guarantee shipping information for any item until after and only if the item passes verification. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). If you have any further questions please reach out to our support team via stockx.com/contact or via our live chat function. Link: https://stockx.com/help/home?contactsupport=true Best, StockX
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification, and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: A: Hey Lienardo! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Angela! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Remell! That is an excellent question. We have had thousands of successful PS5 sales from Buyers and Sellers worldwide! PS5 orders, like all StockX purchases, typically take 7-12 business days to be fulfilled. We also have electronics-specific guidelines for all items sold on StockX, you can read more on our FAQ here to give you the confidence to make your purchase. https://stockx.com/help/articles/Electronics If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.

