Steve MaddenReviews 243

I order two pairs of tennis shoes on 3-3-21 and it stated it was on back order until 4-30-2, which I was ok with. I received one pair on 5-6-21 and I am still waiting on my other pair. I called customer service and they are useless they keep offering me a 20% discount but I just want the shoes or my money back. I also emailed them and no response
PLEASE BEWARE

The after pay. And they granted that. They said I would receive my shoes by May 5 was ok with that until May 5 came and they did not arrive. I called they said May 24. So I said fine. May 24 they did not come. Today is June 1 and I still do not have my shoes. They are paid in full and they said I have to wait until June 4 now. I asked if I could have some of my money back and all the young lady could offer me is a 20% off discount on the next purchase. Well keep it because I won't be ordering anything else from this company again. A bunch of BS!

I signed up for email notifications to receive the $10 off. When I went to order a pair of shoes it stated I could not use the $10. I wrote a complaint to customer service and was told that I could not use the $10 for the shoes however they would give me 20% off. With the 20% off I then had to pay for shipping when it was free prior. This bothered me as with the shut down all stores are closed so we have no other choice but to buy online. In my opinion if the store is closed the shipping should be free. I decided to go ahead and order them anyways as I really liked them. Two weeks later I checked the status as I never received them and the order was canceled with no email follow up. I again wrote a complaint and was told that they were sold out. These shoes are still available on the website over two weeks later but apparently sold out I have unsubscribed and I will not be buying from this company.

I used the Steve Madden app, and was immediately charged before even asking for shipping information,. Never got any update or even asked my email just immediately charged, and no update whatsoever on the shoes. The website is fraud the app is fraud. They need to be shut down immediately and I won't stop until they are.

I paid for 2 day shipping on a Monday and it's now Friday no tracking or anything. I contacted customer service and they said my shoe hasn't been process to be fullfilled and if it's not at 1 center they'll have to check another fullfillment center. So you charge people cards without knowing if you can fulfill and item? No one offered to resolve my issue just that it's showing it's being processed. Will NEVER order from Steve Madden again. I always wondered why I stopped years ago.

They charge your CC right away saying it "shipped". Tracking won't work because they ship it more than a week later. Then another week of ground shipping 1+ week cheapest route possible. I expect more than 2.5 weeks and no tracking and waiting

The only reason I gave them 1 start is because 0 is not an option whoever the hell Stevie is that works the email is the most rude person you could ever deal with not only did I order daum near a month ago, I paid for express shipping and was told my ONE DAUM PAIR OF SHOES would be shipped out even later. As any frustrated customer would do I asked for a refund and they were not willing to I also asked for information on a shipping date that he could not give me. I proceeded to say that if it was not shipped out going in the 2nd month of me waiting I will dispute the charge nothing was done and I got an email that Steve cancelled my order as he got frustrated with me A PAYING customer for asking questions he had no answer to. Their team is obviously not trained well he did nothing to even trip to help or fix the situation COVID CAN NOT BE THE BLAME FOR EVERYTHING and if your company can't deliver on time express shipping should not be an option MY FIRST AND LAST TIME EVER DOING BUSINESS WITH STEVE MADDEN

I ordered two pairs sneakers beginning of April. Was charged right away. I keep being told my shipment is delayed. Ive been delayed twice my new shipment date is may 20th I sent an email for a update yesterday 5/12/2021 and was told it was delayed another few weeks. This is completely unprofessional why charge my card and almost two months later not ship the products I've paid for. I keep being told there in back order blah blah blah

I purchased some shoes from the Atlanta Lenox mall store. I didn't realize they were used at the bottom until I got back to my hotel room. I tried to return the next morning, manager said that she didn't sell me used shoes. That's a lie! I never walked outside with these shoes. I only tried them on in their store on their not so clean floor. Imagine how many previous customers did the same thing. I called corporate. They're a joke. They wouldn't refund me either. They instead offered me a coupon! Ha! I'm not putting anymore money in this company! Now I feel like they're calling me a liar. This was my first time purchasing Steve Madden shoes and will be my last. They customer service is mediocre. Seems to me they don't care about losing potential returning customers.

Steve Madden has very beautifully styled shoes, however, on 2 separate occasions i purchased $100+ high heeled sandals in my usual size which is 9. When I got home and and tried on the sandals I realized they were too small. When I went to return both sandals, the store associates would not allow me to exchange my shoes due to it being "worn". Mind you, I only walked around my house to test the comfortability of the shoe. Never did I walk outside in the pavement but the soles of the shoes are so cheaply made with low quality material that a small amount of friction will dent the shoe and make it look like it had been worn a few times. I lost $250 on both these sandals that I won't even be able to wear. Ladies, their high heels run small so remember to go up 1 size and a half. Other than that just be careful choosing your size. It's a waste of money.

It seems like this website average star is a one star and I'm not surprise. "Signature was not require" seem really fishy to me. I was suppose to receive my shoes April 26th, when I order it in the beginning of march. On April 27th, I message them asking where my shoes was. They told me it's delay until April 30th. I said ok no big deal, after April 30th my shoes Never came, I message them AGAIN and was told my NEW date that my shoes will come is June 30. The next few days I got a weird sense about this website and check the website of the official page again... I notice that if I was to buy the same shoes today, it will be shipped to me on May 30... Um... That's awfully weird. So I send them a email asking how come if I order my shoes in March, my shoe will come on June 30 but if I order my shoes today (May, 4,2021) I can receive it in may 30? The women or man dodged my question and said " we can ship you the shoes on May 30 instead of the June 30. Turns out, my shoes was "suppose" to be dleiever may 10 but today is may 11 and FEDEX said it's been delivered. This website is so fishy. Going to put this review up so my friends can see! This is fake, took my money!

The shoes was never deliver to my house.

Tried to order shoes online twice. Website says 3-7 business days to ship. After waiting about 2 weeks with no sign of the shoes, receive email that item is out of stock and my order was cancelled... two weeks after placing the order. This has happened twice. Absolute garbage.

I ordered the maxima shoes on 03/30/21. I was told they would ship on 4/20. Perfect timing for my birthday. 4/25 I contacted CS to locate my order. I was told it wouldn't ship until 4/30. Cool. Missed my birthday, but still no big deal. 5/3 no Shipping info so I see my order was unfulfilled. I contacted them and was told my order wouldn't ship until 5/25. DONT WASTE YOUR TIME!

I order my shoes over a week and a half and havent gotten them yet they just keep telling me different things everytime they took the money off my card right away my order number is SMUS#*******

My Fiancé found her ideal wedding shoes at a local store, they did not have her size so she ordered them from Steve Madden as the website said they were in stock, in her size. She received an email confirmation that her order was received, and when we checked her credit card, she was charged for the shoes. One week later we noticed she had not received an email indicating the order was shipped yet with a tracking order. We called SM customer service, which is outsourced to a European call center, to inquire. They informed us that the shoes were out of stock. I complained that their website showed them in stock at the time, we even had a screenshot. They said that they take the orders in the order they are submitted, so someone who ordered before us got the last pair in her size. They never gave us a satisfactory answer as to why their website can't update item availability in real time, or how they can justify taking money if the item is not in stock, and just leave you waiting without any updates about your order status. We requested to speak with a supervisor and were transferred to one, but got the same message and no satisfactory answer as to how a business can operate this way when the technology exists to track inventory and all the reputable businesses can do it. Furthermore, the shoes are available in the States but there is no mechanism to ship to Canada, where we are. They could do it but choose not to. She felt bad for us and offered a discount on some similar shoes that showed as available on the website. We took her up on the offer and she said she would have to wait until the next day to check with the warehouse to see if they were in stock, which just added insult to injury as they are 1)not the shoes my fiance wanted and 2) again the website says they are in stock! She did process the refund for the originally purchased shoes, and also processed the purchase of the new shoes but said we would have to wait until today to know if they were in stock. Her manager left voicemail that they are still waiting to hear from the warehouse if these shoes are in stock, the website says they are though. Will we get our wedding shoes or not? Either way, this is the last time we will order through SM and I will tell anyone not to bother ordering through SM as well.

I order 2 pair of shoes while in the store to be delivered to my home. Shoes were delivered ill fit. On 2 occasions I attempted to take them back to the location. Store was close dispite the mall being open. I called the corporate office and asked for corporate to send a return shipping label. Corporate said they couldn't help me although they could pull purchase up on their computer. It appears that Steve Madden makes it really difficult to return shoes during the pandemic. Not like many other businesses who've gotten the whole seamless return policy worked out during this difficult time. Such a disappointment.

Shoe's on sale aren't true to size and they will not exchange! In the middle of a pandemic when we can't go to a store and won't accommodate! Super disappointed! Never again...

I had ordered two pairs of boots totaling over $140. Ordered my usual size and once they came in they were so small I couldn't put my foot in even without socks. Took forever to get a response that wasn't an automated email to try and get it figured out. Once I finally got ahold of someone it was a nightmare to get them to work with me on an exchange. They finally said they would exchange them for a size up so I packaged up the boots and sent them back. A week later I got an email saying that the boots they told me they would send were sold out and that they wouldn't send me anything and just refund my money. Since I used the afterpay for my payment method I had paid my first payment of almost $28 and only got refunded $11 because apparently they charge $7 per pair of shoes just to return them when my intention was not to return, but to exchange. Never going to order off of this website again.

The main webpage states "free ground shipping on orders over $50", but what it fails to state is that sale items are NOT included in this and shipping is $8.95. This is extremely misleading advertising. Companies should stop sneaking money out of their customers and be honest in their advertising.