Steep & Cheap

Buyer Beware! The name is correct. This company is CHEAP. I ordered a large bike shirt and it's a medium at best. It is over 2 inches narrower on each side than my other large bike jerseys. Customer service claims they can not/will not do anything since this was marked 'final sale'. Not only won't I ever purchase anything from them again, I will encourage others not to either.

Extremely disappointing customer service experience.

Steep & Cheap claimed my package was delivered when it was not. When I questioned this, they then claimed it was "stolen" and told me to file a claim with my homeowner's insurance — even though the delivery photo they provided was not of my address. I pointed this out multiple times, and they refused to acknowledge or investigate the discrepancy.

The chat representative was rude, unprofessional, and condescending, and showed no intention of helping resolve the issue. I spent roughly 30 minutes going in circles with no resolution or accountability.

After that experience, I used their "Email Us" feature to formally report the issue and request help, and never received a response. The complete lack of follow-up only reinforced how poorly this situation was handled.

Overall, a frustrating and unacceptable experience that has made me reconsider ordering from them again.

​I am writing this review as a warning to potential customers of both Steep & Cheap and its parent company, Backcountry.

​I ordered two pairs of climbing shoes and a harness from Steep & Cheap 10 days ago.
​Wrong Delivery: On the scheduled delivery day, FedEx sent a "delivered" email with a photo of the package on a porch that was not mine. The house number was not visible, but it was obviously the wrong location.

​FedEx Failure: I first called FedEx, who informed me that an "economy" shipping tier had been selected, so basic that they (FedEx) would not offer any support. They then hung up on me.

​Customer Service Failure: I then called Steep & Cheap. The initial agent I spoke to offered to resend the package using 2-day shipping. Given that I had already waited 10 days for an item I never received, I requested they expedite it overnight due to the inconvenience.

​Escalation & Reversal: My request triggered an escalation to a supervisor, Javier. Instead of helping, Javier revoked the initial agent's offer to resend the items. He stated that policy required me to wait "at least two business days" (until EOD Tuesday) before they could offer any assistance, including a refund or replacement.

​Refusal of Proof: Javier told me there was "no way of knowing" if the package was delivered incorrectly, even though I had the FedEx photo and offered to send him a photo of my own porch to "spot the difference." He refused.

​He left me with two unacceptable options: wait indefinitely, or file a 10-14 business day claim with FedEx. There was zero sympathy for the fact that my money was tied up (preventing me from buying the items elsewhere) or that I needed the gear for a climbing class.

​I was forced to initiate a credit card dispute to resolve the issue.

​Recommendation: Do not shop at Steep & Cheap or Backcountry. This experience shows a complete disregard for the customer. If you care about receiving your items and having any recourse when things go wrong, use a reputable company like REI or a local brick-and-mortar shop

2nd order within 2 weeks to be lost in transit. Original order lost so they credited my account but didn't refund all of purchase price. Replacement didn't work out so I returned, again loosing out on return $. Now 2nd order is lost and they're telling me that I need to wait 1 more day and call them back. This is not good. My 2nd order (same as original) has been sitting in some hub for 5-6 days and shows it is delayed, same as before. I'm done with Steep & Cheap and Back Country. Back Country looses because they are a parent/partner? Company. Very Disappointed.

First time using Steep&Cheap and also the last time. Purchased an item and filled out order online. I'm on the 37th floor of a 50-story office building. When filling in the shipping address, I included my firm's name and floor on the second street address line. Received an email order confirmation that showed the full shipping address. But the following week I received a shipping status update that stated that DHL had an incomplete address with only the street address and couldn't deliver. Called S&C customer service, and this person had the product resent and waived the shipping charge. But once again I ended up with the same deal whereby I got an email order confirmation showing the complete shipping address but subsequently got a shipping status update from DHL with only the street address. I then chatted online with S&C customer service, and this time I was told that the product would be resent via FedEx 2nd Day. This time I never even received an email order confirmation showing that the product was being sent via FedEx. When the product didn't show up, I called customer service AGAIN, and this time I just had them cancel the order. I've been a member of REI for over 25 years and was drawn in by the cheaper price offered by Steep&Cheap. But I've learned my lesson. They're cheaper because they aren't paying to have a highly reliable order system process. I won't be using Steep&Cheap again.

I love their products and the shipping is very quick. Like they do ship the same day! Best deals and more.

This company showed up on my credit card as a $310 charge for 2 shirts I never ordered. When I called to check on that false order they said "Oh looks like that order was cancelled due to inaccurate billing information" I said BUT you charged my card anyway! "oh, not sure why we did that"- they then asked me to hold for 23 minutes, and the result was "Oh I can't figure it out, I have to check with someone in the morning! I had to cancel my credit card right before Christmas and report fraudulent activity because this company can't follow general business practices - "if wrong billing information is provided don't process the order!"

Ordered a pair of boots that I needed for work with overnight shipping before noon MST (according to their shipping policy, noon is the latest to order something and have it shipped out the same day for overnight / next day shipping). I talked to two separate customer service agents who both confirmed that my order would be shipped out the same day. Four days later, I had to drive to the local FedEx and pick up my boots because they still hadn't been delivered. The customer service here is a joke as well as the actual service

Ordered a jacket and based on the website "Orders placed before 5PM, MST ship the same day. Ordered before 5PM MST and my order did not ship the same day. Waited until the end of the next day and called, was told "you picked economy shipping, so we have 5-10 days to get your item to you" So I asked about the websites shipping info and was told "That is only for people who pay for priority or overnight shipping"
Based on what I read, it would seem normal to think all orders ship the same day and the only difference would be the time it takes to reach you. Apparently SteepandCheap.com does not feel that is the case and they will sit on your order for days before shipping.
The extra week to get my item doesn't matter. Just wish they were clear on their website.

Placed an order and they needed my card...no. Sounds like the same bait and switch going around the web.

Bought a jacket and returned it, because it wasn't a good fit and it was a cheap material. When I place the order initially they said it will cost $6.99 for a shipping return label. After I returned the jacket I got a refund that was missing $18.91. When I called to ask for an explanation they said it was the $6.99 label cost plus $10.95 shipping cost. They are overcharging people with those returning costs. They made some money on my back but lost a customer.

I bought my sleep number bed about 3 years ago. From day one it has been a nightmare. After 1 month one side stated deflating. They came out and said they'd fixed it. No they just made it work for 4 days. I called them back and they told me I couldn't return my bed because I had a " warranty claim ". Since then I have made multiple attempts to get this piece of crap fixed but they conventionally loose there signal or hang up on me. When I say multiple, I have tried over 100 times. Great company here! Good luck! I spent $7000! That's a great company! They should be on the Forbes 500! I'm sure I'm the only one!

I am a verified, first time buyer and had ordered some items online based on their listed item price. At the time of the payment process, they bait and switched ALL their listed prices to a higher cost. A legit business would never do this. BEWARE!
I've contacted Steep&Cheap and am awaiting their reply, if they ever do reply. I've also contacted my payment center of this transaction.

Have spent thousands at S&C over the years -- was a little late getting a return back (two $90 shirts that don't fit, tags attached, unworn) and they basically told me to pound sand, escalated to manager, also told, "too bad, that's the way it is".

Times are tough for some of us, Steep & Cheap just doesn't care.

Edit: It gets better, I went back to the product page for the items I was attempting to return and the return policy on that page stated:

"100% Guaranteed Returns

New, unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we'll issue your refund in the form of store credit."

Confronted with this Steep & Cheap honored the return (they'd be liable to false advertising claims if they didn't) but I had to proofread their website for them in order to make that happen. Do better Steep & Cheap and Backcountry.

While searching for camping pillows I came across this site. After comparing prices for a specific pillow, I found Steep & Cheap to be 2/3 less in price. $24.00 elsewhere. 8.00 with them. Cheaper than Amazon and received just as fast. I was skeptical but decided to pull the trigger. Four days later my order was on my doorstep.

100% New product. Not seconds or grey goods
Tracking supplied immediately.
Well packaged.

What more can I say. Outstanding experience.

Read the reviews and save yourself the hassle of trying to return an item you didn't order, or never receiving your order at all and having to fight for a refund for a month and a half like I did. Trust me, it's not worth the $10-$20 you may save ordering from this company. Order from a reputable online retailer so if something goes wrong you will actually get what you paid for and will have saved the stress this "retailer" has caused.

I was a little hesitate to buy a comparatively chapter pair of shoes from Steep and Cheap considering the other reviews. I made the order on Friday. Not only did customer service answer phone right away on Saturday to answer a question about the order, but they also shipped my item the following day on Sunday. I received item within 5 days (Utah to Oregon) even though expected delivery was 8 days later. I highly recommend Steep and Cheap to others and encourage them to ignore the hype.

Watch your credit card statement immediately after a purchase. They bill for several cents more than what they tell you on your bill. I caught them and they said they HAD to do it that way to prevent fraud. Seriously. They finally did straighten out the credit card charge. I only noticed because my new credit card company, Capital One, immediately texts me when a vendor charges my card. Otherwise I probably would not have noticed. And would they have corrected it if I had not? I dunno, but I have NEVER experienced this with ANY other vendor, online or brick/mortar. Sounds VERY odd. It will be my last purchase from Steep & Cheap.