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Buyer Beware! The name is correct. This company is CHEAP. I ordered a large bike shirt and it's a medium at best. It is over 2 inches narrower on each side than my other large bike jerseys. Customer service claims they can not/will not do anything since this was marked 'final sale'. Not only won't I ever purchase anything from them again, I will encourage others not to either.
Extremely disappointing customer service experience. Steep & Cheap claimed my package was delivered when it was not. When I questioned this, they then claimed it was "stolen" and told me to file a claim with my homeowner's insurance — even though the delivery photo they provided was not of my address. I pointed this out multiple times, and they refused to acknowledge or investigate the discrepancy. The chat representative was rude, unprofessional, and condescending, and showed no intention of helping resolve the issue. I spent roughly 30 minutes going in circles with no resolution or accountability. After that experience, I used their "Email Us" feature to formally report the issue and request help, and never received a response. The complete lack of follow-up only reinforced how poorly this situation was handled. Overall, a frustrating and unacceptable experience that has made me reconsider ordering from them again.
​I am writing this review as a warning to potential customers of both Steep & Cheap and its parent company, Backcountry. ​I ordered two pairs of climbing shoes and a harness from Steep & Cheap 10 days ago. ​Wrong Delivery: On the scheduled delivery day, FedEx sent a "delivered" email with a photo of the package on a porch that was not mine. The house number was not visible, but it was obviously the wrong location. ​FedEx Failure: I first called FedEx, who informed me that an "economy" shipping tier had been selected, so basic that they (FedEx) would not offer any support. They then hung up on me. ​Customer Service Failure: I then called Steep & Cheap. The initial agent I spoke to offered to resend the package using 2-day shipping. Given that I had already waited 10 days for an item I never received, I requested they expedite it overnight due to the inconvenience. ​Escalation & Reversal: My request triggered an escalation to a supervisor, Javier. Instead of helping, Javier revoked the initial agent's offer to resend the items. He stated that policy required me to wait "at least two business days" (until EOD Tuesday) before they could offer any assistance, including a refund or replacement. ​Refusal of Proof: Javier told me there was "no way of knowing" if the package was delivered incorrectly, even though I had the FedEx photo and offered to send him a photo of my own porch to "spot the difference." He refused. ​He left me with two unacceptable options: wait indefinitely, or file a 10-14 business day claim with FedEx. There was zero sympathy for the fact that my money was tied up (preventing me from buying the items elsewhere) or that I needed the gear for a climbing class. ​I was forced to initiate a credit card dispute to resolve the issue. ​Recommendation: Do not shop at Steep & Cheap or Backcountry. This experience shows a complete disregard for the customer. If you care about receiving your items and having any recourse when things go wrong, use a reputable company like REI or a local brick-and-mortar shop
I just ordered a patagonia R1 from SAC, unfortunately USPS lost my package even though it was scanned as delivered. I called SAC and they are sending me a replacement right away. They even sent me the color that I wanted when I originally order that was at the time sold out. Awesome!
A word to the wise: if you ever order anything from Steep and Cheap, it is apparently a lifelong commitment to being spammed. Every e-mail includes an Unsubscribe button, and every time it tells you you have unsubscribed successfully, and every day, almost, you receive evidence that the company will stalk you mercilessly, and probably your progeny as well.
Sending a letter via their Contact Us link on their web page, and commenting on their Facebook page are likewise ignored. They apparently have two employees: one to fill your order, and one to add your name to an eternal e-mail list. Those two employees have no time for any other projects. God forbid an order is filled wrong or an item arrives damaged.
Ordered a jacket. It's originally priced at about $500 and the sale was for about $200 (the Nuuk womens insulated parka). The jacket appears to be a knockoff. It looks very different from the image they supplied - the fur is obviously fake and the logo is a bit off. Returning it. Not a happy customer. Won't be shopping with them again. :(
Strongly advise you shop somewhere else. S&C offered an item at a steep discount, I accepted the offer, I paid them. Then they turned around and said the item was "over ordered" and refunded my money rather than honoring the deal. I will gladly provide proof of the arrogant and irreverent behavior these folks exhibited... danger Will Robinson, DANGER!
Do not, please do not order from this site, they will rip you off. You have been warned
I bought two pair of "oakley" sunglasses from SAC. I then attempted to register them on Oakley's website. I received an email from Oakley stating that I did not buy these glasses from a authorized retailer so they are not warrantable. I then contacted SAC via email twice asking if the glasses were knock offs. I have not received a response.
I had good experience for the first 2 times when I ordered items and used their hold for a week and buy other items for $1 shipping feature. However, my recent experience has been lackluster. I wanted to buy a small item but found that bicycle shipping charges were used eventhough the item was not even related to a bicycle. Since there was no phone number, I emailed them. Much time elapsed and by the time they replied, the item was sold out! I just got the flippant response, "better luck next time"... Then, I ordered a set to Kershaw knives. The order was confirmed and I held off shipping for a week so ship each additional item for $1. I then ordered a sleeping bag. On the day the item was shipped, I got an email that they had an issue with their inventory tracking and the knife set was actually sold out. So, I went to their website to check the status of my sleeping bag. It was shipped out BUT instead of the $1 shipping, I was charged the full price as it if I never ordered the knife set and they messed up on their end. Since they messed up on their inventory tracking, shouldn't they also give me the $1 shipping or give me the option to cancel the remainder of the order since it was revised without my permission? I only bought the sleeping bag for the $1 shipping deal, not if it would cost me the full shipping! That is poor customer service twice now!
I placed an order for 4 items from their website, my order was confirmed and I received and email stating that I would receive it in two separate packages. Days went by and I went back to the site to check my order status. To my surprise there was only on item listed that I had ordered. I called steepandcheap and explained my situation. The customer service rep stated that the price on 3 of my items was too low and they took them off my order! WHAT! If you list a price on your site... and I purchase the items you are committed to sell them at the listed price... you cant go back after the fact and say "no we dont want to sell you those now because the price was too low"... this is out of the mouth of the reps manager. I will never buy another thing from Steepandcheap or their parent company www.backcountry.com! False advertising and poor ethics...
If everythig comes as advertised good for you, but if you have any problems good luck as they have zero accountability and rude customer service. They are notorious for having descriptions that do not match the actual item or oversell it. Most people must find that it is not worth the hassle to deal with their poor service and simply keep the item.
THE WORST CUSTOMER SERVICE EXPERIENCE EVER! THEY CHARGED MY HUNDREDS OF DOLLARS FOR A MYSTERY ORDER! THAT I NEVER ORDERED! AND, then, when i went to return a pair of pants I ACTUALLY PAID FOR, they wouldn't refund me until i paid them for the thing I DIDNT ORDER! SO RIDICULOUS>
Save yourself the grief. These guys are a bunch of burnouts.
They overcharged me for hundreds of dollars worth of merchandise that I did NOT order! And now - one month later - they've just charged me for all of those items AGAIN!
Currently, they are holding my money ransom, and I've had to file a dispute with the bank. We'll see how this all pans out.
Used to find good deals on good gear. Now you have to be either xxs or xxxl to get a decent price on anything worth while. If you are a xxxl looking for a an under layer if you quick you might get one of the two available items at 60% off otherwise the prices are very similar to other websites sale prices, sometimes more.
Site is awesome. Buy from here all the time. Have name-brand clothes and gear at the best prices. Only complaint is one time the sleeves were too long on a flannel I bought. One minor complaint for purchasing with them over 10 times.
Awesome website for deals. Kind of fun to keep track of what the current special is. I have gotten several great deals on camping equipment in the past few years.
I have had nothing but problems with steep and cheap and I would highly recommend no one buy anything from them. I bought a beanie. It got lost in the mail. They refused to send in a request to UPS to search for the package. I wrote an e-mail asking for my money back because they refused to even put in an issue with UPS to find my order. The president or someone claiming to be him wrote me back, apologized and said he would send me another. I told him I just wanted them to put in an order so UPS would look for it. He said no, they will just send me another. Fine. I ordered some sunglasses. Didn't like them. Returned them. Only got $4 returned to my credit card. Wrote to ask why. Apparently they took the extra $15 to pay for the second beanie because a few weeks later UPS found the package and sent it to me. Should I have returned it, apparently. Given that I had told the president all I wanted was for them to put in an issue with UPS and he insisted on sending another, I thought the resend was in apology for having caused me so much trouble with the first one (several e-mail and several phone calls). On top of that, it's been months. If they wanted the 2nd beanie back or for me to pay for it I would assume they would tell me, not just take it out of some random return.
I too would have given them 5 stars a couple years ago. They use to have a great selection of items but now seem to only have ski poles, goggles and helmets. I miss the old steep and cheap.:-( I also agree that their prices on some things are still too "steep".
I freaking love this website. It has some great deals
I am a big steepandcheap fan. It fits into the "flash deals" category that woot.com first pioneered, except unlike woot, steepandcheap rotates it's deals throughout the day (woot is just one deal a day except during their "woot-offs"). This style of shopping is not for everyone as it requires a bit of luck and a lot of patience to find something on steepandcheap that you actually fits your needs. Clothing can be particularly tough to find deals on because often the size/color you want will be sold out by the time you check the site. Because of this I often wind up buying more equipment than clothing from steepandcheap (headlamps, ice axe, etc). Whenever you do find something that fits your needs you're pretty much guaranteed to be getting it for the best price on the web (and often the best price by a wide margin).
The checkout flow is fantastic. Once you're a logged in member of steepandcheap making purchases is extremely simple and hassle free. Also, this is one of the easiest sites I've ever dealt with for returns.
I was going to give a 3/4 rather than 4/4because of the slight hassle intrinsic to a flash deal site. However, they're not trying to be anything other than a flash deals site, so comparing steepandcheap to other sites in the same category I think it easily merits a 4/4 rating.
At the beginning this was an AWESOME site. Killer deals for the outdoor enthusiast. Brand new products from last years line on sale from 30-80% off!
Here's how it works (or worked):
- They sell 1 item at a time at a set price (which was heavily discounted)
- It is sold until they are completely out of the product or a set amount of time elapses (1 hour or so)
- You reap the benefits of a awesome deal and they get rid of the products not being sold out in stores.
Two years ago I would have given the site 5 STARS... Now, I can't say the same.
**Opinion**
The discounts are no longer as good and the variety isn't what it use to be. Everything seems to be way too expensive even for a discount website.
Hope this helps.
Deals are great but Canadians are screwed on shipping & handling
