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Buyer Beware! The name is correct. This company is CHEAP. I ordered a large bike shirt and it's a medium at best. It is over 2 inches narrower on each side than my other large bike jerseys. Customer service claims they can not/will not do anything since this was marked 'final sale'. Not only won't I ever purchase anything from them again, I will encourage others not to either.
Extremely disappointing customer service experience. Steep & Cheap claimed my package was delivered when it was not. When I questioned this, they then claimed it was "stolen" and told me to file a claim with my homeowner's insurance — even though the delivery photo they provided was not of my address. I pointed this out multiple times, and they refused to acknowledge or investigate the discrepancy. The chat representative was rude, unprofessional, and condescending, and showed no intention of helping resolve the issue. I spent roughly 30 minutes going in circles with no resolution or accountability. After that experience, I used their "Email Us" feature to formally report the issue and request help, and never received a response. The complete lack of follow-up only reinforced how poorly this situation was handled. Overall, a frustrating and unacceptable experience that has made me reconsider ordering from them again.
​I am writing this review as a warning to potential customers of both Steep & Cheap and its parent company, Backcountry. ​I ordered two pairs of climbing shoes and a harness from Steep & Cheap 10 days ago. ​Wrong Delivery: On the scheduled delivery day, FedEx sent a "delivered" email with a photo of the package on a porch that was not mine. The house number was not visible, but it was obviously the wrong location. ​FedEx Failure: I first called FedEx, who informed me that an "economy" shipping tier had been selected, so basic that they (FedEx) would not offer any support. They then hung up on me. ​Customer Service Failure: I then called Steep & Cheap. The initial agent I spoke to offered to resend the package using 2-day shipping. Given that I had already waited 10 days for an item I never received, I requested they expedite it overnight due to the inconvenience. ​Escalation & Reversal: My request triggered an escalation to a supervisor, Javier. Instead of helping, Javier revoked the initial agent's offer to resend the items. He stated that policy required me to wait "at least two business days" (until EOD Tuesday) before they could offer any assistance, including a refund or replacement. ​Refusal of Proof: Javier told me there was "no way of knowing" if the package was delivered incorrectly, even though I had the FedEx photo and offered to send him a photo of my own porch to "spot the difference." He refused. ​He left me with two unacceptable options: wait indefinitely, or file a 10-14 business day claim with FedEx. There was zero sympathy for the fact that my money was tied up (preventing me from buying the items elsewhere) or that I needed the gear for a climbing class. ​I was forced to initiate a credit card dispute to resolve the issue. ​Recommendation: Do not shop at Steep & Cheap or Backcountry. This experience shows a complete disregard for the customer. If you care about receiving your items and having any recourse when things go wrong, use a reputable company like REI or a local brick-and-mortar shop
Steep and Cheap buys defective products from manufacturers at deeply discounted prices, then they sell them to you. When you buy them and subsequently return them they charge you for shipping which increases their volume with UPS thereby getting them a discount on shipping for all of their sites (. E.g. backcountry.com). The private equity guys that bought backcountry do not care about the long term or the steep&cheap customer. They do care about the backcountry customers. They are trying to lower thier overall shipping costs to sell the company to some other fool. You and I are part of the greater fool theory. No More.
What you are doing may be legal, but morally i cant support this tactic. Too bad; Ive been a long time customer. Happy to pay a few more bucks at another "backcountry" store. Shame on you.
I purchased a kayak from steep and cheap (backcountry.com) and had it shipped to my workplace because it had to be shipped via freight. The kayak was only wrapped in plastic. Someone in my warehouse signed for it. Once I finally got around to inspecting it, the kayak was really neat up. But the worst part is there was a puncture hole in the bottom of it. I called backcountry and they informed me I would have to pay for return freight, and freight back to me for the new kayak. I would have to pay to ship
It 3x at the cost of over $300 for a $400 kayak. My advice, pay the extra money before purchasing anything form this joke of a company.
Recently ordered from this site and it's been a pain in the butt, so much that I would have rather have paid full price on another site to have better service. (1) I paid a few dollars extra for faster shipping and it did not arrive on time (2) when I wrote to ask about this, the reply was unrelated and unhelpful and I received no further help (3) you can't make a return by using an order number, they make you log in, but you have to call if you need to reset your password. Ancient practice.
I normally don't take the time to write a review but felt inclined to this time. I ordered a jacket that was too small for me and returned it with no problem. There was a hiccup with the total amount returned but Chris who took my call immediately corrected it. Chris was very professional and helpful in resolving my matter. Thanks, Chris and Steep & Cheap. I'm looking forward to future purchases from you. Therese F
I have received my order consisting of wool long-sleeve baselayer and arem warmer. They are like kids size. I have sent 3 emails already asking for a return level with no answer. I will open a dispute with my cc tomorrw morning. I will never order from this site again.
My order shipped the day I ordered it and, even with a holiday (July 4) and a weekend, arrived within a week. Love my new boots. No problems.
I bought two hats for summer. Both were exactly as described and exactly like the pictures - and a great price too. My box arrived a day early than tracking said. Very happy with my purchase and shipping.
Before ordering, I asked specifically of the size of the item I ordered.
After receiving the item, I noticed it did not have the original box and the size was advised was not as their "gearheads" advised. I emailed them and advised them of this. They gave me a shipping label and stated I would not be charged return shipping.
After shipping it back, I was not refunded shipping or tax on shipping. When attempting to advise them of this, they were unhelpful and ignored the email strings, pictures, and all the other information provided and simply stated that is not their policy.
Extremely shady, deceptive and unethical to say the least. I will not be shopping here or with Backcountry ever again and advise you to do the same.
I had a return of an item that I could not be used for what it was portrayed as contacted the customer service and was given a prompt refund AND a free shipping label all within less than 24 hours! I am very satisfied with the service and will order from them again.
I ordered one Stoic merino wool garment to see if it measured up to Icebreaker--if it did, great! But it didn't. I wore it once and got really sweaty doing practically nothing and the garment had a very strong, very weird odor---not just of damp wool but also a chemical smell and something like beef broth! SUPER disgusting. I washed it and it smelled just as bad when damp out of the washer. I sent it back and am anticipating a battle to get a refund. Now I'm really glad I only bought one and not two like I nearly did.
I will NEVER buy from this company again and will tell everyone I know to avoid them.
Tried to make a purchase on Steep and Cheap for $20, they do not offer guest checkout and force you to sign up with email. They also do not offer a subscribe/unsubscribe checkbox, they automatically sign your email up for their mailing list, no big deal. After the first spam email I got I message CS to take me off and they said they did, I waited 10 days before submitting a complaint to the FTC and BBB. Still no response but still continued spam harassment. Me saving $5 was not worth the continued harassment and soon to be legal action I need to take on this POS company. Its 2019, unsubscribing really shouldn't be that hard!
So i read the reviews and purchased anyways but was leery about it. Well i paid xtra mony to have my product shipped quicker well you guessed it still not product contacted steep and cheap they told me they would refund the extra in shipping which they have not yet. And im still waiting on my product. Lesson learned when there are that many bad reviews look elsewhere this company needs to go away with service like this.
2 weeks after placing an order and order is still not delivered.
Beware!-------------------------------------------------------------------------
Lousy product sold at discounted rate with even worse return policy...ordered 2 medium jackets. One fits as a large, the other as a small. Go to return and I have to eat the shipping cost. Junk.
I'll admit that I made a mistake, but I did not expect such rude service. I ordered a kayak from Steep and Cheap. Being that it was my first time buying a kayak online I wanted to test it out on the cheapest of 3 kayaks I'll be buying this year. When it arrived scraped and scuffed I Shrugged It Off because I mean it's a kayak, it's going to get beat up on the river anyways, right? I looked it over for obvious problems and did not immediately see any. So I signed for it and through it the back of my truck and went out to the lake to test it out. When I went to unload it something just didn't quite look right and I noticed that the bottom had been crushed some in the center. So I called Steep and Cheap to see what I could do and was hung up on. So I called back and the guy put me on hold then told me since I signed for it there's absolutely nothing they could do. So I ask for a supervisor and he replied "no sorry, they're pretty busy people". When I asked if I could talk to supervisor again he said no but he will see what he can do and put me on hold. I was on hold for about 8 minutes and then it was disconnected.
Long story short I'm glad that we tested this on a cheaper kayak because I learned two valuable lessons. First I will never buy from steepandcheap or backcountry ever again and second, if I choose to go this route in the future if there is a single scratch it will be refused.
It's not that they wouldn't do anything for me that's the problem. It's how I was treated.
I was very hesitant on ordering from Steep and Cheap after reading reviews. I had my guards up, fingers crossed, and expected the worst. But because of my experience, I felt like I needed to say that I had a great experienced. I got my Marmot winter coat in perfect condition. I got timely email notifications about my order. Package was delivered on time. There was really nothing I could complain about in the entire process! Also, did I mention that I got my coat at like 40% off! Can't beat that!
But I do feel for you guys whose orders weren't as smooth. I assume there are challenges in the return and exchange process that could be improved. But for straight forward orders, it seemed to be fine.
I purchased some North face boots & the fit perfect, & got them at a reasonable price. Would shop here again & recommend to anyone else
Be very careful of this company I received an email from them saying their warehouse has receive my return and that the money would be on my card. A few months later I go back to check to make sure it went through and sure enough it did not. I contacted them and they said they did oh me $26 no they only the entire amount 78. This place is straight up scamming people they did reluctantly return my money but it's scary to think that the company will tell you they refunded your money and not actually do it.
I ordered two pair of Chaco flip flops yesterday. I paid for ground delivery. The flip flops were ere delivered today! I looked at the tracking. The order was processed immediately and the flip flops were out the door that night. Good job! I couldn't believe it. I am amazed! I will definitely be a repeat customer.
