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Buyer Beware! The name is correct. This company is CHEAP. I ordered a large bike shirt and it's a medium at best. It is over 2 inches narrower on each side than my other large bike jerseys. Customer service claims they can not/will not do anything since this was marked 'final sale'. Not only won't I ever purchase anything from them again, I will encourage others not to either.
Extremely disappointing customer service experience. Steep & Cheap claimed my package was delivered when it was not. When I questioned this, they then claimed it was "stolen" and told me to file a claim with my homeowner's insurance — even though the delivery photo they provided was not of my address. I pointed this out multiple times, and they refused to acknowledge or investigate the discrepancy. The chat representative was rude, unprofessional, and condescending, and showed no intention of helping resolve the issue. I spent roughly 30 minutes going in circles with no resolution or accountability. After that experience, I used their "Email Us" feature to formally report the issue and request help, and never received a response. The complete lack of follow-up only reinforced how poorly this situation was handled. Overall, a frustrating and unacceptable experience that has made me reconsider ordering from them again.
​I am writing this review as a warning to potential customers of both Steep & Cheap and its parent company, Backcountry. ​I ordered two pairs of climbing shoes and a harness from Steep & Cheap 10 days ago. ​Wrong Delivery: On the scheduled delivery day, FedEx sent a "delivered" email with a photo of the package on a porch that was not mine. The house number was not visible, but it was obviously the wrong location. ​FedEx Failure: I first called FedEx, who informed me that an "economy" shipping tier had been selected, so basic that they (FedEx) would not offer any support. They then hung up on me. ​Customer Service Failure: I then called Steep & Cheap. The initial agent I spoke to offered to resend the package using 2-day shipping. Given that I had already waited 10 days for an item I never received, I requested they expedite it overnight due to the inconvenience. ​Escalation & Reversal: My request triggered an escalation to a supervisor, Javier. Instead of helping, Javier revoked the initial agent's offer to resend the items. He stated that policy required me to wait "at least two business days" (until EOD Tuesday) before they could offer any assistance, including a refund or replacement. ​Refusal of Proof: Javier told me there was "no way of knowing" if the package was delivered incorrectly, even though I had the FedEx photo and offered to send him a photo of my own porch to "spot the difference." He refused. ​He left me with two unacceptable options: wait indefinitely, or file a 10-14 business day claim with FedEx. There was zero sympathy for the fact that my money was tied up (preventing me from buying the items elsewhere) or that I needed the gear for a climbing class. ​I was forced to initiate a credit card dispute to resolve the issue. ​Recommendation: Do not shop at Steep & Cheap or Backcountry. This experience shows a complete disregard for the customer. If you care about receiving your items and having any recourse when things go wrong, use a reputable company like REI or a local brick-and-mortar shop
Steep&Cheap is basically owned by Backcountry.com and carries similar items to one another. One company may have a different color or sizes even if it's for the Same product.
The issues:
1. Lack of customer service from Steep&Cheap as it's almost Non-existent
2. Shipping charges WILL destroy the 'bargain' found unless you order a lot to make up for the difference
- Backcountry.com (currently) offers FREE SHIPPING for orders that are $50 or more but you Must PAY shipping for Steep&Cheap.
For example... windbreaker jacket is available at both companies and advertised on 'sale' for $90 at Backcountry but $83 at Steep&Cheap, you'd order from the latter. BUT the latter CHARGES A SHIPPING FEE so the TOTAL order is MORE than $90 so it's Better to order from Backcountry instead.
ALWAYS CROSSSHOP between Backcountry.com and Steep&Cheap to find the best 'bargain' including any SHIPPING CHARGES!
Fooled me ONCE as I wasn't aware of the inter-company relationship and paid slightly MORE at Steep&Cheap. Not worth returning the item since the company charges a $6.99 Prepaid UPS label so there are NO cost savings!
What's the point of Steep&Cheap when you can basically shop at the parent store, Backcountry.com? The SHIPPING charges and lack of customer service are NOT worth it and you still get a 'better deal' at Backcountry.com.
It is really annoying when they sent you offers and discounts but when you go to the website, most of the items are not at the same offered price. And they sent lots of email/ads even though I have already clicked the unsubscribed option for few times.
They offer one price and when you go to select the size (I am of average height and build) the price increase. Poor show.
I was completely skeptical due to these reviews; however, I bit the bullet and bought a few coats for my 4 yo son. And by a few, I mean five. Before purchasing, I chatted with a "gearhead" to tell him my situation about being between sizes, and he assured me I could return the items for free as long as it was within 30 days and in unused condition. I went to return the items - called customer service this time (no chat option) - and they were fast and super helpful. Returned the too big and wrong color coats for free.
Not only that - his Marmot coat is great! All the coats sent were great! I would definitely buy from them again. I don't think I'd want to go through the process of returning things every time, but when it comes to buying for kids, they made the process very easy.
I received the incorrect lens for my goggles, and upon talking to a Steep and Cheap rep, was able to coordinate a replacement shipment in time for my upcoming ski trip. Very happy about the friendliness and quick shipping on my order!
I purchased a product that needed to be returned. To return the product cost the price of shipping the 1.2 pound product ($7.28) plus an additional $6.99 for me to print the return label. $14.27 total. Having haggled this for over a week, I have given up and will no longer do business with this company. Steep doesn't begin to describe it...
I ordered a jacket for my daughter's boyfriend on Steep and Cheap. The jacket arrived as described and the delivery was prompt. However, they charged my credit card three times for one jacket. I called the credit card company and they arranged a conference call with Steep and Cheap. The customer service representative from Steep and Cheap stated that they had only charged my card once. Luckily the card representative was on the line to quickly dispute that claim. After checking with her supervisor, the customer service rep came back and said that they would remove two of the charges. When we requested an email confirmation, the representative told us "No, we don't do that." So right now I am waiting for the charges to fall off my account. If they don't within the next two weeks the card company stated that I can dispute the charges and have them removed that way. But my experience with Steep and Cheap is buyer beware.
I purchased a Stoic jacket on Black Friday. Their website was both easy to navigate and to place the order. The order came quickly. I will definitely be checking their site out again.
Bought great shetland sweater for half a price of what Pendleton asks. Very fast shipping. Strongly recommended. Thanx!
I was able to use paypal and got my sperry topsider Gold Crepe Chukka Brown ankle boot at a big savings. Amazon and Sperry had them at 219.00 plus 15.00 tax. I bought them at Steep&Cheap for 155.00, shipping was 11.00 for 3 day shipping and I got them in two days! Total price was 166.00! Total savings was 68.00 dollars! I am a very happy customer!
Ordered jacket for $175 but returned. They charged me $16.59 to return. Asked "customer service" for Manager to confirm they deleted my account information since will never order again. They ignored. Management too much cowards to publish information on SteepandCheap or Backcountry parent company. Cowards because they will cheat you yet do not want to hear from you. PATHETIC!
Looks like whiskey shutdown... and former employees launched WaxiStash.com on their own. Not as much snowboard stuff but a lot of streetwear and skateboard gear.
I order something and they switched it out on me and didn't respond d. They are a bait and switch company and I will sue them
Ordered swimsuit top for 34.95. Sized with chart horrible! Didn't fit, returned with the label printed from the receipt! No whefe on the label, web sight or directions for a return does it indicate the return is 6.99. Bottom line, paid 34.50, shipping total to get here with top price is 43.48. Return credit is 27.51. Why order online if the risk is 16.97 cost to receive and return! Called customer service, Mason said if I had placed the prefer directly on the phone, I could have received a free return label. Wow, ordering on phone is cheaper than online. Lol won't order again or even shop
I did happen to take a look at this website prior to ordering some socks from them. I was very skeptical about dealing them them based on the low score that they received here. But I figured I would take a risk and try it out. I'm not sure where SaC is based out of, but I was a little surprised that 5 pairs of pretty low-profile socks that came to less than 1 lb shipping weight had a tax and shipping combined rate of nearly $14 (6.55 tax + 7.28 shipping). That part seemed a little steep, but hey, I guess "steep" is part of their name. Also upon ordering I did receive an e mail stating that I had been added to their newsletter, however I quickly responded back to tell them to take me off any lists, and they were prompt with responding that it would be no issue. I ended up receiving the package quickly and the correct product arrived and in good condition. So no problems there. I would definitely not want to shop at SaC as a primary outlet for outdoor gear. I would rather use eBay as I can usually get much better deals. The reason I used SaC on this occasion was because they were having a sale on Darn Tough socks and all DT socks come with a lifetime warranty and it's hard to find the ones you need any cheaper than $20 per pair. SaC had them for a little over $13 a pair and after tax and shipping, came to about $16 per pair. Still a decent savings on something I only have to ever buy once. If I had to buy more DT socks, I would check out SaC again, but as stated before, under most circumstances, I can find better prices elsewhere.
Wow there seems to be a lot of folks who have had a tough time with these guys, but I have to say they outdid themselves for my order.
Arcteryx SV great price and here in a couple of days. It's the real deal jacket and will shop again and again.
T
What an amazing place to shop! Excellent prices, selection and shipping is crazy fast! If you are looking for great deals on great brands, give steep and cheap a go, you will not regret this gem! A+
I ordered and received a hand held GPS. Received the GPS. I took it to various locations and tested it... exactly by instructions. It never could find me or the right place. Sent 5 e-mails. NEVER RECEIVED A RETURN EMAIL. I'm out a hundred bucks. And I have a non working hand held GPS that can't find itself! Please -- don't order from S&C.
I have worn lots of icebreaker body fit 200. I am tall slim hike a lot, the large fits perfect. Never had a fitting issue until steep and cheap. Not sure if they were knock off or made in a different place than normal but I had purchased 3 long sleeve body fit shirts. Two the same and one. None of them fit like a normal icebreaker shirt, tried to wear them couldn't so I gave them away, didn't bother dealing with returns, honestly was choked so I just wont use the site again.
Yes, I've ordered hundreds of items from S&C or WhiskeyMilitia (backcountry.com) since 2007. I can tell because they keep your history readily available online.
Some people on this site seem to have had problems. I have had none. Once I messed up and ordered too quickly trying to snag a deal at the last minute and got the wrong size. It was simple to return and doesn't even require talking to them since they mail you a return slip.
No, there are not "knock offs". These are closeouts, last year models, odd sizes, etc. or otherwise good deals used to increase customer base and incentivize future purchases..
