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Statuary.net

5.0

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Statuary.net Reviews Summary

The company enjoys a strong reputation for exceptional customer service, characterized by prompt responses and proactive support from the owner, Miguel. Customers frequently praise the quality and craftsmanship of the products, noting their satisfaction with timely deliveries and careful packaging. While some reviews highlight minor issues with damaged items during transit, the company's efficient handling of replacements and refunds mitigates these concerns. Overall, the sentiment is overwhelmingly positive, with customers appreciating the personalized service and the high quality of the products, making them likely to return for future purchases.

This summary is generated by AI, based on text from customer reviews

service
4
value
3
shipping
3
returns
1
quality
5

We monitor reviews for authenticity

Washington
1 review
13 helpful votes
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So happy...
October 2, 2019

I was having difficulty with a discount code on my order. After a quick email to and prompt response from customer service with the answer I was able to take advantage of the Fall sale discount. I really appreciate the free shipping and the 3 Wise Monks are perfect under the Japanese Lace Leaf Maple tree.

Date of experience: September 29, 2019
California
2 reviews
12 helpful votes
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WONDERFUL COMPANY
September 20, 2019

Miguel was very efficient with my order love the items came in one week was perfectly packed im going to order more and a fountain

Date of experience: September 16, 2019
Maryland
3 reviews
12 helpful votes
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Well made and beautiful
August 25, 2019

Miguel was great to deal with, The Cat and Fiddle statue looks wonderful in my yard and is solidly made. I am sure I will have many years of pleasure from it.The workmanship is of very high quality.

Date of experience: August 22, 2019
Pennsylvania
1 review
13 helpful votes
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Awesome
August 7, 2019

Great pieces, and lightening fast shipping! Thank you! You won't be disappointed! Will order again!

Date of experience: August 7, 2019
Michigan
2 reviews
13 helpful votes
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Fleur de Lis is the best!
July 9, 2019

From the very beginning of the purchase of my fountain, Fleur de Lis has been very supportive... from delivery to installation. Miguel "checked in" as I was doing this myself, every once in a while to see if I needed any help.

I would highly recommend them!

Date of experience: July 9, 2019
Washington
1 review
14 helpful votes
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Miguel is a good owner with high integrity. He wants his customers to be happy with his product and service. He personally follows through to make sure that happens. It's always a pleasure to experience a company that values their reputation.

Date of experience: July 1, 2019
Washington
1 review
15 helpful votes
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Fountain
June 27, 2019

We love our fountain. It was delivered in the time frame given and we bought two smaller fountains from Fleur de Lis before this large one and are very happy with all of them. We will have them for many years to come. They are lovely to look at and the sound of the water in our yard is very relaxing. I would purchase again from Fleur de Lis.

Date of experience: June 27, 2019
Illinois
2 reviews
15 helpful votes
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Great customer service
June 21, 2019

I was undecided which concrete finish color was right for my project. They were very responsive and helpful in determining a match. The standing concrete bunny is so life-like that I constantly do a double take. It arrived quickly, well-packaged, and in excellent condition.

Date of experience: June 21, 2019
Georgia
1 review
14 helpful votes
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Love the Fountain!
June 17, 2019

I have had many fountains and been disappointed everytime with workmanship and how they hold up in the weather. This is by far the best fountain I've had, heavy and made so well and the craftmanship is just beautifully done. Miguel has been a pleasure to work with, wish other vendors were as easy to deal with and responsive.

Date of experience: June 17, 2019
Washington
1 review
11 helpful votes
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I been a customer before they started selling online, I've had a fountain from them for more than 10 years and it looks like I purchased it today. I highly recommend them.

Date of experience: June 14, 2019
Washington
1 review
11 helpful votes
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Fantastic customer service!
June 13, 2019

I ordered a small statue of an ant playing a saxophone for my daughter's birthday. She played the sax throughout her school career, marching band, jazz band, etc. unfortunately when I opened the box I found an ant playing a trumpet!
I sent an email to Fleur de Lis Garden Ornaments, Miguel Hernandez the owner and general manager responded within minutes! He assured me not to worry and that he would ship the Saxophone playing ant that very day to correct the problem, free of charge! He also told to go ahead and keep the original trumpet ant as a gift for my troubles. Thanks again for the AWESOME customer service, Miguel! Well done, sir.

Date of experience: June 13, 2019
Washington
1 review
12 helpful votes
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The concrete fish we purchased are absolutely beautiful and look so real in our waterfall pond. Miguel was so kind and helpful that we wouldn't hesitate to shop at his store again.

Date of experience: June 7, 2019
Colorado
1 review
12 helpful votes
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My garden ants
May 31, 2019

I ordered a set of metal/stone ant sculptures to put in my garden plot. They amuse me every time I see them. I'm totally satisfied with my transaction.

Date of experience: May 31, 2019
New York
2 reviews
13 helpful votes
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Great three piece set of monks now sits in our garden watching over our property. Excellent quality and price.

Date of experience: May 31, 2019