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StarNow.co.uk

2.9

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StarNow.co.uk Reviews Summary

StarNow is a platform that offers acting auditions, model jobs, music and extras casting opportunities. Users can create a free profile to get discovered by casting directors and be cast in various TV shows, films, and other projects.

This summary is generated by AI, based on text from customer reviews

service
8
value
8
quality
6

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow F S.
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Excellent resource
July 10, 2019

I joined Starnow in 2011 when I was new to London and trying all the casting sites - and it's the only one I've consistently stayed with. From the start I got nicely paid jobs across a range of areas in the industry and as a result was able to go full time as an actor the following year. So grateful I took a chance!

Date of experience: July 10, 2019
Bella P. StarNow.co.uk Rep
over a year old

Hey,

It's great to hear how useful you have found StarNow over the years, and that you are now able to be a full time actor. Thank you so much for providing this feedback!

All the best,

Maddy

GB
1 review
0 helpful votes
Follow Lindy P.
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I have been a StarNow member since 2012. I started with a very short CV having previously worked as a teacher but soon built up my credits/experience/training. I have had a variety of jobs in film/live performance/TV through StarNow. I applied for a photoshoot on StarNow soon after joining and now do them regularly. Anyone of any age and experience can join StarNow and make progress. Thank you StarNow!

Date of experience: July 9, 2019
Bella P. StarNow.co.uk Rep
over a year old

Hey Lindy,

That's wonderful feedback! Thank you. It's great to hear about our members success, and it looks as though you are definitely making the most of StarNow!

Keep up the fantastic work and all the best for the future.

Thanks,

Maddy

GB
2 reviews
4 helpful votes
Follow Mark D.
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Starnow falsely accuses you of things without any evidence and refuses to accept when they have got it wrong. Very poor treatment. Not professional when they feel the need to make things up about people.

Date of experience: July 8, 2019
Bella P. StarNow.co.uk Rep
over a year old

Hi Mark,

I’m sorry to hear you feel this way. I have followed up and can see that our Customer Success Manager, Renee, has communicated with you in full on this.

All the best,
Maddy

District of Columbia
1 review
4 helpful votes
Follow Demian B.
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SCAM Scam scamalam
June 4, 2019

Just look at the postings. 38 5 star reviews and 31 1 Star reviews. Would you really give money to a company that was as Bipolar as this. I've worked in the entertain industry with real agents and managers for 20 years. I'm a SAG-AFTRA Actor and Dancer. If they ask you for a monthly fee it's a SCAM. First rule of Hollywood kids, if your not making money, they should not be making money

Date of experience: June 4, 2019
Bella P. StarNow.co.uk Rep
over a year old

Hey Demian,

I'm sorry to hear you feel this way!

As I have mentioned previously, StarNow is most definitely not a scam. If you need some reassurance that we're a legitimate business, please read the following link about how StarNow works, some of the amazing opportunities we offer, and how we manage the castings on the site: https://www.starnow.com/help/9/is-starnow-a-scam

Feel free to check out some of our success stories from our members as well: https://www.starnow.co.nz/success-stories/

All the best,

Maddy

Australia
1 review
0 helpful votes
Follow Jeffery R.
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I joined Starnow because my agent had retired. I initially had a panic moment as to what I was going to do. That's when I searched online and found your site.

At first I was a bit skeptical and researched Starnow for a few weeks before joining. Like most sites there were varying reviews, but most were positive, which led to me becoming a member.

Before the week was out I secured my first booking. That has continued over the course of my membership to the point I have put off getting a new agent at this point.

I now promote the site on a regular basis to anyone I know in the performing arts fields. Of course you need to work the site, but once you set all your filters it just a matter of applying for each job then negotiating fees if they are too low.

I am very lucky to be versatile and have had a very long career, which now is continuing because of your site. So thanks to everyone involved. It has been a great relationship thus far!

Date of experience: May 31, 2019
Bella P. StarNow.co.uk Rep
over a year old

Hey Jeffrey,

Thanks so much for your wonderful feedback! It's awesome to hear stories like yours and I'm glad you have been able to continue your long career in the industry with the help of StarNow!

All the best for the future.

Thanks,

Maddy

California
3 reviews
6 helpful votes
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Scam
April 17, 2019

I don't understand why nobody's doing anything about this scam casting agency.
They have scam several actors with bogus leads and some of the leads may seem real but then they get canceled a few hours before the shoot

Date of experience: April 16, 2019
Bella P. StarNow.co.uk Rep
over a year old

Hi Tima,

I'm sorry to hear you feel this way.

StarNow is most definitely not a scam. If you need some reassurance that we're a legitimate business, please read the following link about how StarNow works, some of the amazing opportunities we offer, and how we manage the castings on the site: https://www.starnow.com/help/9/is-starnow-a-scam

To give you a bit of background, StarNow is a website that promotes casting calls. We are not a casting or modelling agency.

Models, actors, musicians, and other talent come to our site to search for upcoming job opportunities and casting calls in their area. We offer agencies, Casting Professionals, and anyone else searching for talent a way to find the right people for their production.

Unlike an agency, we do not put our members forward for work, and we do not charge a commission if you find work via StarNow.

If you ever have anything you are concerned about on site, please email [email protected] from the email address associated with your account and our Customer Success team will look into this for you.

All the best,

Maddy

GB
1 review
0 helpful votes
Follow Emma E.
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Oh my goodness, this is unexpected and so kind of you.

I am very grateful and would never hesitate to recommend your company in the future.

Kind regards
Emma

Date of experience: March 31, 2019
Bella P. StarNow.co.uk Rep
over a year old

Hey Emma,

Thanks for your feedback!

All the best,
Maddy

GB
1 review
3 helpful votes
Follow Nesakysius P.
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Be awere of automatic renewal! Make sure you want to renew, as they are doing it automatically. I have asked for a refund once they debited me, but they have told me they will not issue me a refund! They haven't even noticed me that there is time for renewal! In 6 months time didn't get any jobs from them! So no point paying them, there is plenty free platforms.

Date of experience: January 16, 2019
Bella P. StarNow.co.uk Rep
over a year old

Hey,

I’m sorry that you have been frustrated.

The recurring billing information is found on the payment page. It is also in our site terms of use, on the account settings page and on receipts that are emails after a payment is made. Members actively agree to this when they decide to subscribe – no money is taken from our customers without their consent.

All the best,
Maddy

GB
1 review
1 helpful vote
Follow Myrah D.
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I have been with StarNow since their first year. Over those 14 years I have attended loads of auditions and appeared on several TV shows as a participant and as a game show contestant. I have even come third place on 'Ant and Dec's Poker Face' and won £9,500! I recently appeared in my very own episode of 'Olivia Buckland's (Bowen) 'Second Chance Dresses' and thanks to this amazing journey which started with StarNow, I was able to buy a fantastic wedding dress and feel incredible on my wedding day. I have found the staff team members that I have encountered to be supportive and friendly. I look forward to another 14 years with StarNow as my next goals are to get a presenter role and maybe a few extra roles in a film. With StarNow anything is possible. My 'even better if' (EBI) suggestions would be that: The 'Community Page at the very bottom of the page which offers a community notice board is a brilliant idea but could do with being a bit more visible maybe down one side of the page, rather than at the very bottom. I posted an opportunity there and I'm not sure many people have seen it, or been able to find it. Knowing how many views the ad had would also be very useful. The fact that I could post an ad on the site for a small fee was awesome as the reach is global. I would also welcome an opportunity to social with other members at maybe an annual event, like a Christmas Dinner and Dance to continue networking and to celebrate the achievements of the StarNow Family.
Thank you team StarNow and keep up the good work.

Date of experience: November 9, 2018
Bella P. StarNow.co.uk Rep
over a year old

Hey Myrah,

Thank you so much for your wonderful feedback! It’s great to hear you have had some amazing experiences using StarNow. Your suggestions are also very much appreciated – all of the changes we make on site are in response to feedback we hear from our talent and advertisers! I will pass your suggestions on to our technical team to consider.

All the best,
Maddy

South Africa
1 review
3 helpful votes
Follow Anita N.
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Scammers.
August 10, 2018

You guys knows me, Mrs Nayak

I took a free trial to see hows the website for a month, and boom there goes R320 off my cheque card yesterday. *I never signed up to be a full member, *i never gave authority to take money from my account, which in my eyes i feel its fraud. They dont email you to ask if you want full subscribtion, they just take you money. Let me quote the email.

Hi Anita,

Thanks for getting in touch about your StarNow subscription.

I have now cancelled this for you, and it will expire on February 9 2019. You will not be charged again.

Unfortunately, we're only able to refund the first payment of your subscription, and only if contacted within 30 days. Please view our terms & conditions for more information:

A lady called kiriana

So be careful guys

Date of experience: August 10, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Hi Anita,

I’m sorry to hear that you don’t agree with our refund policy.

As Kiriana and Hayley from our Customer Success team have mentioned to you previously, we have a recurring subscription which is outlined in our terms and conditions on our site. Members actively agree to this when they decide to subscribe – no money is taken from our customers without their consent.

All the best,

Kalista

Australia
4 reviews
9 helpful votes
Follow Dane F.
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Beware... thieves
July 8, 2018

Got charged a recurring payment 6 months after I signed up and completely forgot about. They dont send reminders! I requested a refund and cancellation within an hour of the charge. Got a generic response saying it was not possible. I asked to speak to a manager and gave them my phone number (as we cant call them). Finally the CCO emailed be back. I found her response to be partly irrelevant, passive aggressive and sarcastic. She invited me to email her back if I had any further questions, which I did, requesting a refund out of courtesy and good business practice. No response. To me, this is basically theft. Dont use this company which you cannot easily contact and has zero respect for their customers.

Date of experience: July 8, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Hi Dane,

I've just responded to your latest private message on Facebook and other SiteJabber reviews with the below:_____________________________

I can see that you’ve made multiple posts across social media and SiteJabber – I’m sorry that you do not agree with our refund policy. As Stephanie, our Chief Customer Officer explained to you, our payment and refund process is completely within legal requirements and we will not be issuing you with a refund for your most recent payment. The information about our recurring billing is on the payment page, our site terms of use, on the account settings page and on receipts that are emailed after a payment made. Information about our refund policy is also available to view in our terms and conditions at any time http://www.starnow.com/help/terms.aspx

As the information is clearly visible both before and after subscribing with us, we will not be able to communicate any further regarding this dispute._____________________________

All the best,

Kalista

GB
1 review
5 helpful votes
Follow Mike G.
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Their staff are rude and unhelpful. They changed their site so that now you sign up for a monthly subscription, however this is AFTER they changed their site. Now loads of people have complained and said "Why am I being charged!?" and they claim the site always made that clear. It does now, it didn't before. Call them out on this and they'll piss their pants and refund you like they did with me.

Oh and one more thing... I started off by asking if it would be possible to get a full refund and cancel my account. What do they do? Refuse to give a refund (at first) and then delete my account even though I had three more months of membership left... of the 4 morons I spoke to, none of them could grasp the stupidity.

Date of experience: June 20, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Hi Mike, this is disappointing to hear – we haven’t made any fundamental changes to the way the site works, so I’m a little confused about your experience. I’d love to get to the bottom of it for you – if you could profile me with your StarNow profile URL, I’ll be happy to take a look at this.

Cheers,

Kalista

Australia
1 review
3 helpful votes
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I owe Starnow so much as it carried my full time job the last 3.5 years. I've done my fair fair share of free work, but I think starnow is a matter of persisting. You take the good with the bad.

Point is, there are so many great opportunities on here. I've also used it to find actors of my own for various projects/

Date of experience: May 29, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Thanks for the lovely feedback Joey! We hope you continue to use our site for years to come!

Cheers,

Kalista

Australia
1 review
1 helpful vote
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I've been registered with StarNow Australia for a few years, in addition to having an agent. I work professionally, predominantly as an actor, and have secured a number of roles through StarNow. In fact the highest paid television commercial I've done was through a StarNow ad. I'm also a producer and casting agent, and I have secured actors easily for my productions.

Date of experience: May 24, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Thanks for taking the time to write a review! It's awesome to hear that you've had a great experience using StarNow as both a casting professional and talent.

Cheers,

Kalista

Ireland
2 reviews
7 helpful votes
Follow Miriam M.
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Such a scam sham of a site. Nothing of value, just out to steal your money.

I've been a member for years and this is the thanks i get. You should all be ashamed of yourselves.

Date of experience: April 23, 2018

DO NOT SIGN UP
April 10, 2018
Previous review

I had been a member for years on their "Free Trial" basis,. Signed up for a 1 time only month and got charged a 2nd month and was told it was a "SUBSCRIPTION SERVICE" I then cancelled my account and they still wont return my money.

Dont fall for their scam. Just DONT.

Date of experience: April 10, 2018
GB
1 review
7 helpful votes
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I joined StarNow back in the day and have found the company to be - in my opinion - the best site for both aspiring and fully professional working artists. My company has discovered a wealth of talent via StaNow and some have gone on to great things. One of the nicest things I have personally found is the fact I have made many good friends over the years with StarNow - I regularly receive news of their progress from America, New Zealand, Australia and of course Europe and the UK. Keep up your stirling efforts on behalf of the artists of today and tomorrow StarNow - long may you reign supreme for us all in the wonderful life we all call Show Business.

Date of experience: April 17, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Wow! Thanks for your lovely and considered feedback Johnny. We hope you continue to enjoy using StarNow for years to come!

Cheers,

Kalista

GB
1 review
0 helpful votes
Follow Psyche T.
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I got in contact with StarNow via email as I needed some advice. To be honest I wasnt expecting any assistance any time soon, as is often the case with big companies these days, but StarNow responded to me within the hour. By anyones standards in todays climate, that is beyond impressive. They were understood my query and were swift to give advice and reassurance.

Remember as this company is based in another country depending upon the time you post a query will depend on their time - but they will be sure to answer. Incredible service. I feel more assured. Thank you StarNow. Psyche x

Date of experience: April 12, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Hi Psyche,

Thanks for taking the time to write a review and for the lovely feedback. Have a great weekend!

Cheers,

Kalista

GB
1 review
1 helpful vote
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Confidence Boost
March 20, 2018

Hi. I randomly decided to take a plunge and look into applying for shows. Acting. Singing etc. ive no experience only in modelling. I accidently came across Starnow site. Filled in the application and in after applying for a few posts. I was suddenly narrowed to go on a cruise. Be a singer for a short film. Asked to go on an itv show etc. in just a week my confidence level had reached a high. Positions I applied for thinking I wouldn't get. I was then offered to go for audition. This site is professional. Get response quickly and who knows what will happen next. Certainly worth a go. Thanks guys;-)

Date of experience: March 19, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Thanks for your lovely feedback Lisanne!

Cheers, Kalista

Australia
1 review
2 helpful votes
Follow Barry M.
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They will take your money and cancel you account. 95% of "jobs" are non paying. In fact it will cost YOU money to be in these amateur productions. They will set up an automatic deduction from your account and then argue about it if you question their integrity. Read all of the fine print on their website! You will still waste your money buy at least you will know why. They are so money grubbing that they would rather keep your $49 than have satisfied customers. For them it is money for nothing and they don't give a damn about you.
If you don't want any paying work and want to lose some (lots) of MONEY then sign up today. But if you have more than half a brain sign up to a decent site.

Date of experience: March 18, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Hi Barry, I’m sorry that you do not agree with our refund policy.

As Anya from our Customer Success team has mentioned to you previously, we have a recurring subscription which is outlined in our terms and conditions on our site, and members actively agree to this when they decide to subscribe. No money is taken from our customers without their consent.

While many of our members are interested in collaborating on certain projects for free to gain experience, we also have lots of paid opportunities on our site. In fact, nearly 3/4 of jobs on StarNow are paid or offer expenses.

All the best,

Kalista

GB
1 review
2 helpful votes
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Starnow is brilliant!
February 26, 2018

I cannot recommend Starnow highly enough. Since joining just under a month ago, I have secured two professional band auditions, and found other opportunities as a composer that I wouldn't have come across had I not joined. There are plenty of quality jobs on the site. It really is great value for money, and can take your career to the next level. It works... I'm a happy bunny!

Date of experience: February 25, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Wow! Awesome to hear about your successes so far Nat! Thanks so much for taking the time to leave a review:)

Cheers,

Kalista