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Starbucks Reviews Summary
Starbucks enjoys a strong reputation for its diverse product offerings and the quality of its coffee, with many customers appreciating the cozy ambiance and loyalty programs. However, significant concerns have been raised regarding inconsistent service quality, with reports of unhelpful staff, service delays, and poor customer support. Issues with order accuracy and dissatisfaction with pricing have also emerged, leading some customers to seek alternatives. Overall, while Starbucks remains a favored choice for many coffee enthusiasts, there is a clear need for improvement in customer service and product consistency to enhance the overall experience.
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I visit this company daily, I love their great coffee in the morning. I also like the neatness of their restaurants.
It's my favorite coffee in the world. Every day I pass by the coffee shop Starbucks and I always to go there. I love their coffee and atmosphere in this place. I know all sellers and some of them arewelcome on the streets.
Great coffee and great food. Affordable prices, nice customer service, cozy environment. Love Starbucks!
Me and my friends favorite spot to have some quality time. Very good coffee and delicious cookies. I hope they maintain the quality forever!
Its amazing how a simple thing like a cup of warm coffee can lift your spirits up. Starbucks is my go-to for so many reasons, not just the amazing coffee. It reminds me that life is great and there are some many good things to experience. I love the variety of coffee flavors and the delicious snacks.
Starbucks is pretty consistent with their coffee and they always prepare it just the way I like it no matter where I go. It depends at what time of day you are ordering your coffee but for the most part its prepared quickly.
The price and quality is two mains things here. First, quality is not bad, it's not "perfect" but it's okay.
Second, price... The price is really really overpriced a lot, why you have to pay 6$ for cup of coffee? I don't know. Pretty much I like Starbucks, but at the sime time they drive me crazy for their prices
Great coffee for a great price. Starbucks is my favorite coffee shop where I have my morning dose every single day. Cheesecake or a sandwich next to my drink is always nice and I am completely satisfied with the services and products. Thanks for making my morning routine special!
Very good Smell of Coffee, with Yummy Flavour and gives you warm comfort, It's always is a great way to start the day! With Starbucks Coffees
The rewards program is fantastic! If you have the app, you already are saving a little! For every 125 points, you get a free drink!
I have found its the best place to do work with comfort, best coffee, home like environment, yummy desserts and simply another home.
First, I am a former Starbucks Store Mgr. Starbucks has at one time been the top 10 companies to work for. Howard wanted you to feel like it was you home away from home. Hence, the motto "The Third Place" ie. Home Work Starbucks. And wanted to give the customer the ultimate experience.
Within the past couple years, I believe Howard forgot his motto. The new hire partner training centers have been closed. The smell of freshly brewed coffee has been replaced by a garlic sandwich. And the coffee is no longer brewed fresh. It sit in a carafe for a set amount of time. The stores are not nearly clean as they were, the partners are not as friendly, the procedures for store openings and closings on a daily basis have become unreasonable expectations based on the amount of time given by corporate. Hell, if we need toilet paper, we have to include it in our coffee/products order!
With over 22k stores worldwide, It's very clear, it is all about corporate and not the "personal experience".
In fact, a majority of Starbucks is through the drive though. Most stores have reduced the cafe tables by 2 to 3 per store. So, it's not about sitting and having a cup of coffee with a friend as it used to be. Howard would like all the stores to be drive through only!
Lastly, was was not terminated nor am I being negative of the company. I am simply speaking of my feeling towards my former employer. I really do care for and like Starbucks. I simply do not like where the company is headed!
I love the service here. They always give it to you with a smile. That's such a great way to start the day off.
This is my go to! I could never get my coffee the way I liked it and thanks to Starbucks, I am a repeat customer and their coffee makes me have the energy to get through the day!
Delicious coffee and great customer service. The best coffee you will ever had. Forget costa and those other rubbish places, go here for actual nice coffee. Must visit guyz.
Many of these reviews deal with the politics of a big co. Moving in and driving small coffeehouses out of business. That may be, but in the American economy model, that's what for-profit entities, large or small, do; gain as much market share that they can. Doesn't matter what type of business it is.
That said, I find the customer service at Starbucks to be first-rate, and applaud them for their recent diversity training initiative. As a minority, I've never been treated as anything but a valued customer. Their places are clean and well-maintained. Staff are always courteous and quick. I had some trouble with their wifi once in recent months, and the staff was too busy to go troubleshoot it. I commented on it in feedback to the Starbucks website as I had to get in to refresh my card, and less than 24 hours later, received a message from their nat'l customer svc center apologizing for the outage, and promising that they'd both alert the regional mgr to the event, and have their tech support resolve the issue. It was resolved when I came in the next day.
The staff is good. Nice place to sit n sip up your coffee. Taste of coffee is very unique. The ambiance of cafe is also good. Desert are also yummy. Overall 5 out of 4 from me..
I cannot deny their coffee and drinks were nice, but it is obvious that they are expensive. You can really find something as good for a cheaper price. I've been to a few outlets and their service are mediocre. Asked about the ingredient in a pie and they are not very willing to answer.
Deserts aren't always wow but coffee is good so if only their prices were cheaper. Love their new program for giving away food to the soup kitchens and stuff like that.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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