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StarbucksReviews 249

2.8

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Starbucks Reviews Summary

Starbucks enjoys a strong reputation for its diverse product offerings and the quality of its coffee, with many customers appreciating the cozy ambiance and loyalty programs. However, significant concerns have been raised regarding inconsistent service quality, with reports of unhelpful staff, service delays, and poor customer support. Issues with order accuracy and dissatisfaction with pricing have also emerged, leading some customers to seek alternatives. Overall, while Starbucks remains a favored choice for many coffee enthusiasts, there is a clear need for improvement in customer service and product consistency to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
88
value
89
shipping
38
returns
43
quality
86

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NL
3 reviews
6 helpful votes
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I appreciate that you have to hire Millenials with very limited attention spans but somehow the training is not sinking in. A great number of your workers seem to think it's ok to run out of coffee after which they quickly grind and start a new pot. Since they were chatting rather than working they pull a cup before the brew is finished. That's ok for the first customer but subsequently turns the rest of the pot into brown water.

Maybe try an edict that says the Bunn machines are running all the time. Given your cost of beans vs your charge out I suspect you can afford to throw some coffee away.

Date of experience: September 16, 2019
Canada
1 review
0 helpful votes
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High level
September 9, 2019

I love coffee very much. Therefore, it is my daily compulsory rituals to drink a cup of coffee before work. Thanks for being the best place where I can buy one. And the service is always at a high level.

Date of experience: September 8, 2019
California
1 review
0 helpful votes
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Great service
August 31, 2019

This is a great service. Coffee is excellent, the website is easy to use, and delivery is exceptional. We have used them for several years and really like them.

Date of experience: August 29, 2019
Louisiana
6 reviews
7 helpful votes
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Good but not great
August 19, 2019

Starbucks's daily coffee is good but not great. I always order a Tall Blonde Roast with no cream or sugar. I like the taste of it that way, but sometimes I'm not very impressed with the taste and quality of the brew. Their baristas are extremely efficient but not all of them are friendly, I think Peet's Coffee is a better option for true coffee lovers.

Date of experience: August 18, 2019
Utah
69 reviews
100 helpful votes
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Well for those who love this place more power to you but for me I just can not see paying such expensive prices for a drink. I do go there occasionally for a Chi Tea but only because I was given a gift card. But their employees are extremely friends and know how to treat their customers.

Date of experience: June 24, 2019
New York
1 review
6 helpful votes
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I'm not amazed why there are so many Starbucks over there. They have the unsurpassed coffee there is! But that's not the oddest thing about them. The most unusual thing is that anywhere you go, they have this cozy and delightful atmosphere. How they do that in every possible corner in the world? Even their staff seemed cozy and relaxed.

Date of experience: June 22, 2019
New Jersey
3 reviews
2 helpful votes
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Best experience
June 11, 2019

Great coffee, really liked the chocolate muffins. The decor of the cafe was also really good and had great vibes.The location was spacious, providing a feeling of liberty, the selection backdrop music was modern and has been in the ideal decibel. Food was yummy and in generous part.

Date of experience: June 10, 2019
Canada
6 reviews
62 helpful votes
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I would rather spend my money at one of those small local coffee hot spots where the service is both good and the price is fair. Service in Starbucks is generally good, but the bathrooms are quite dirty and in some places there is not enough seating. Overall a good place to go when there are no other options, but if there is nice local joint i am going to go there before I come here

Date of experience: June 7, 2019
District of Columbia
4 reviews
4 helpful votes
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Love Starbucks
May 26, 2019

I am a fan of Starbucks and normally would stop there few times a week. My favorite is Chai Lati and I always find fresh marble cake. Customer service are friendly and helpful all the time.

Date of experience: May 25, 2019
Minnesota
5 reviews
1 helpful vote
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They keep up the best they can! I have been visiting Starbucks for over a year now. And I couldn't be more pleased with the wonderful service from all their staff. They are friendly, fast and professional. Great experience!

Date of experience: May 25, 2019
New York
4 reviews
1 helpful vote
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Best coffee place
April 14, 2019

The place is nice the staff are nice. Staff are usually pretty quick to server and there's often plenty of space to chosen from. Nice atmosphere too. Only things keeping it on four rather than 5 stars is that it is on the pricey side

Date of experience: April 13, 2019
Maryland
4 reviews
0 helpful votes
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Nice place
April 2, 2019

Nice cafe! I just had a coffee, I liked the flavour.It was much better than other stores. I'd say its a lovely place for business meeting or if you wanna meet someone and have a chat... Service is also so good...

Date of experience: April 2, 2019
New Zealand
7 reviews
6 helpful votes
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Great taste and refreshing experience. The smell is like a natural coffee seeds and taste is also lightly bitter like coffee seeds and the customer service is also nice. Whenever i wants to drink coffee i always prefer for Starbucks...

Date of experience: April 1, 2019
Seychelles
2 reviews
0 helpful votes
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Best coffee in town
April 3, 2019

Seriously the best coffee in town! Always great service from the staff, they really know their stuff about coffee too which makes this place stand out among the crowd. This place is unique, I love the regular coffee.

Date of experience: March 31, 2019
Washington
3 reviews
7 helpful votes
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Disappointed
March 29, 2019

Went at Starbucks in Las Vegas and it was obvious that the staff there was not completely up to date on training. Multiple mistakes made throughout my visit. Actually getting your correct order is becoming rare. Very disappointed and will not be returning to what used to be my favorite coffee shop.

Date of experience: March 29, 2019
Seychelles
5 reviews
0 helpful votes
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Top notch coffee
March 26, 2019

Best coffee place... Good quality, service is top notch. But cakes was rather dry. Prices are also fairly high, couple of tables available outside on the street as well. Chocolates muffin are super delicious

Date of experience: March 24, 2019
Germany
5 reviews
0 helpful votes
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Go starbucks go
March 10, 2019

Their drip coffee was fantastic... I love this place, great cafe unique atmosphere and delicious coffee.The toast program is also delicious. Great cappuccino and the best chocolate chip cookies in the city.

Date of experience: March 9, 2019
Germany
3 reviews
1 helpful vote
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Solid Coffee
March 7, 2019

Still my favorite in NY. It's always busy so you know it's good ( and will keep kicking) but not so busy that you can't get seats. Soild muffins, good coffee, great service, polite, patronage. Just perfect. Will come back soon

Date of experience: March 7, 2019
Germany
5 reviews
7 helpful votes
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Best coffee
March 6, 2019

Had the wonderful coffee experience over here, Good quality, Service was polite and efficient even during a busy saturday morning. I also like the chocolatiiiii muffins. I would highly recommend this place for all your needs

Date of experience: March 5, 2019
Colorado
3 reviews
9 helpful votes
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Good coffee
December 17, 2018

Great coffee shop, the coffee couldn't get any better. However, the service at my local Starbucks is rather slow, so only 4 stars.

Date of experience: December 16, 2018