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Staples Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. On one hand, some customers appreciate the helpfulness and professionalism of store staff, particularly in urgent situations. However, a prevailing sentiment highlights dissatisfaction with delivery reliability, order fulfillment, and customer service responsiveness. Many reviews express frustration over delayed shipments, unhelpful support, and issues with returns, leading to a perception of inadequate service. This inconsistency suggests a need for improved operational efficiency and customer communication to enhance overall customer satisfaction and loyalty.
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I get most of my office supplies online now. But when I need something right now, Staples has me covered. Never bought staples from there, though.
Good selection and friendly people, but expensive compared to Walmart.
Staples just doesn't compete in the marketplace. Their stores look nice and their employees are friendly however they're not very knowledgeable. Once in awhile you'll find an item on sale that's a very good price. Other than that they try to sell too many different products and don't have a true focus. However for school supplies and office basic supplies I would definitely use them. Some people would say that they can get better pricing at Walmart, there's a big difference between people who shop strictly at Walmart and those who want good quality products. You may pay a little more for office supplies at Staples but the products are much better. I wouldn't suggest buying any electronics of any type there.
I used to buy my computers here until I spent $3000. 00 for computer that did not work and sending it in for repair right after purchase and had to pay for that to Boot, I will never Again! I went there not too long ago again-the store was so very dirty-the people were so very rude-the customers so loud and rude! I don't know what the heck is going anymore at Staples, but the Need Rehab!
Bought Adobe Photoshop 14 from Staples and it crashed my computer, took 2 days to get my computer working again. Staples would not give me a refund (out $170.00). Had I bought it on line direct from Adobe I could have got a full refund. Be cautious if installing his product and buy direct from Adobe in case you have problems.
They have good quality product but find they are very pricey. If i needed something quick i would use them.
I returned 13 ink cartridges for credit on my rewards. The associates told me 3 different stories as to when I should get these rewards. I was supposed to be contacted monthly through Staples Rewards via email showing my reward points. I never got the credit for my 13 ink cartridges even after making the required ink purchase. What a waste!
Some years ago the local newspaper had an article comparing the cost of an average "back to school" package from 10 different suppliers. Staples came out being the most expensive.
For something that looks like and operates like a box store it is very expensive.
When you check out there are endless delays by the obligatory request for the Staples reward card, or people filling out a new one, or updating their information.
The Staples reward card in my 20 years experience is a scam to get peoples personal information for the sales and marketing people. Out of at least $20,000 spent I never received a dime from this alleged Rewards card, despite several managers calling some private home office number directly.
There is a huge turnover in employees. Customer service has not been improved by the employees having earphones and mikes like old time telephone operators. It looks strange and means they are talking more to each other than helping you.
There are reviews that state the Staples web site is the worst designed they have ever seen. You go to the web site pre-sold to purchase a given item and they distract you and delay you. Get a rewards card, join a business club, sign up for mailings, are you interested in this similar product?
If you want a particular item and they are out of stock they try to turn it into a special order and have you pay in advance. This is unique. About 5 times this has happened. No other place in the world has the nerve. The others start by apologizing for being out of stock.
They honor their sales and treat the customer with respect.
Ridiculous. I bought an electronic gift card expecting to be able to use it the same day. But no, apparently it can take up to two week to be delivered. What's the point of electronic delivery if it takes that long?
Staples is the best place to get office supplies and equipment. They have a wide selection of items of great quality. They always have the newest computers and laptops. They have all the necessary accessories and gadgets you need for your computer. Their other electronics are all top of the line equipment. They always have great back to school sales. I always take my kids there because they like the school supplies that they have there. We bought a paper shredder from them and it has worked wonders. I will always go to Staples for all my office needs.
Staples used to be a good place to get office supplies at decent prices. In recent years, quality has gone down while prices went up.
Always courteous great service. Well staffed and well stocked. Very helpful and easy to do business with-
Great bargains if on sale and very fast shipping too! Almost anything you need for your office/school supplies can be found here.
But still, if the item is available in Walmart - it's usually cheaper there.
Overall they are better than many other service provider. I used my others online services but staple's services are quite good. But there are room for improvement for perfections.
My last three Lap Tops and Devices I have bought at Staples Online. When you shop do not forget to shop Staples Online. It surprised me as a better price and to save shipping ship to your local store. The Laptops I bought did not fail I just upgraded to newer technology and Ipads...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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