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Staples Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. On one hand, some customers appreciate the helpfulness and professionalism of store staff, particularly in urgent situations. However, a prevailing sentiment highlights dissatisfaction with delivery reliability, order fulfillment, and customer service responsiveness. Many reviews express frustration over delayed shipments, unhelpful support, and issues with returns, leading to a perception of inadequate service. This inconsistency suggests a need for improved operational efficiency and customer communication to enhance overall customer satisfaction and loyalty.
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This is must be the worst online store ever. Placed an order twice in three days and cancelled twice, I was not notified neither by phone or email, funds were charged to the credit card.
Reason for cancellation because I don't have a land line phone at my address.
I am a military and I don't stay more than 6 months in one place.
So money gone, item not received, cancellation was not notified
Could it be worse than this?
Thank you for reading this and before you place your order.
Office supplies and friendly customer service! Affordable prices as well! Hey have a great selection of office supplies. Their prices aren't too bad, and they have great sales.
Pre-ordered iPad Pro and accessories on 8 Nov - then they cancel all three orders and say they are out of stock - don't waste your time with Staples - go direct to apple.com - bigger fool me for using these idiots
I love Staple.com. They have great prices on coffee packages for Rivo LavAzza. Much better than Keurig! And they offer free shipping. Great!
Here you will find good prices and service- their print shop is excellent
A little more expensive than I'd like to pay, but they have so much office stuff.
Very easy to use friendly website, if you sign up for there rewards, you will get 10% discount on the ink cartridges and toners, with that, price is reasonable. If you don't have that 10% discount, their price is kind of high but again, you pay for the convenience.
The support staff were very helpful, they allowed me to use a foreign credit card with no issues
Staples is a good store to go to for school and business supplies. They'll have what you need, and if you want it to be cute than they'll have it. Service is good Quality is good. Also they do give you your money back, which is always great.
I ordered a desk chair online, and it came the next day. Since I've ordered printers, ink, office supplies, and the arrive in perfect condition, and Really fast. Very pleased with Staples site.
Staples, in my opinion, are an example of what more sites should be like. I ordered some duo-tangs which I misunderstood as being a multicoloured pack, and when I got them, they were all red. So I wrote them requesting a return and within 30 minutes they responded. They gave me my money back and told me I can keep the product as well, and said to donate it to a school or organization. I thought that was absolutely amazing. Also, it got here in no time. Literally. I ordered it one day, it was here the next. Amazing service. Will be ordering my daughters school supplies from there every year.
I am very happy with this website. Very good services.
|Always helps me find the right ink. What's not to like?
This is one of my favorite office supply store where I can find most of my items but lately the service has been lacking in my Baychester Bronx area by the mall.
Great service to NYC. I get my orders delivered the next day at no cost.
Hard to believe they are two separate companies unless one owns the other. Products are slightly different, you have to read the specs on electronics to see the difference.
Staple's has been running some pretty attractive sales lately with many apparently decent prices. Kudos for that. But please pay close attention when receiving VISA card rebates. If not utilized and cashed immediately, they are quickly diminished in value by having fees applied to their value. They eventually become virtually worthless if not used. Just don't delay in spending your rebate or suffer my fate and lose hundreds.
Horrible customer service experience@ Staples on Fresh Pond in Cambridge, MA (11am Fri 9/18/15). I waited in line then asked the store manager about the rebate number that was not working on the rebate site. The mgr told me to go to support area for help which I complied. The support clerk asked me to wait again, so he can help another customer on the check-out area where I was original at. Now, I have waited approx. 10 minutes. I complained and the clerk apologized, because my time is valuable as well. What makes me more upset is that the store mgr said the support clerk was correct. If that's Staples customer service, then it deserves to lose more businesses and will close more stores. Congratulations of losing a life time customer! No more spending thousands of $ per year@ Staples. Costco is so much better.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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