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Stamps.com Reviews Summary
Stamps.com has established a reputation for enhancing shipping efficiency, particularly for small businesses and non-profit organizations, with many users praising its convenience and time-saving features. Positive feedback highlights the user-friendly interface, effective tracking systems, and responsive customer service. However, concerns persist regarding software stability, billing practices, and difficulty in reaching support, with several customers reporting frustration over unresolved issues and unexpected charges. Overall, while the service is valued for its functionality, there is a clear need for improvements in technical reliability and customer support responsiveness to enhance user satisfaction.
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I wonder why "Stamps Dot Com" does not have a reduced insurance rate after a given time period the way the Auto Insurance Industry does. It seems fair that if drivers that are "Safe Drivers" and are accident free for a period of time have a rate reduction? A good shipper that packages and labels items to the best of their ability should have similar reductions... I would think.
We have been using Stamps.com for about 3 years now and are very happy with it. I have had to call customer service a couple of times with questions and they are always so helpful and very knowledgeable. For a small business this has worked wonderfully. So glad we got the service.
So easy to use, technicians are always patient and friendly and ready to help you. Saves time and money. Yes there is a monthly charge, but isn't there for everything? Saves trips to the post office, no waiting in line... print your envelopes with address and return address as well making your own custom stamps
Hands down, if you want the BEST you will want Stamps.com. Our small business saves money every time we use Stamps.com than any other services. They provide the best customer service, and outstanding Tech Support.
Why do I have spend money to buy a stamp to get my refund for misprinted stamps and shipping labels. What happen to the instant refund button that credits my account over the internet. Now I have to print up return form to return misprinted labels and spend postage to send it all back to you. What's up!
We have not been able to ship anything internationally through Stamps.com, no matter how hard we've tried. Domestic shipping is not a problem...
Stamps.com is wonderful. It's easy to use and saves both time and money when one doesn't have to trudge to the Post Office to make mailings. I give it 10 out of 10!
I did not have a use for Stamps.Com before I started by Ecommerce business. Now I can't live without it. Great Service.
We switched from Click&ship to Stamps and have been so very impressed at every turn. The ease oif use the flawless address transfers and the fantastic rate system has us singing Stamps praises daily. Our fast turn around guarantee is always satisfied with stamps, We appreciate the peace of mind Stamps gives us knowing we are providing our customers with the fastest, cheapest shipping available.
Thanks Stamps!
After years of struggles with Pitney Bowes, my life became much easier when I found Stamps.com. And their customer service folks are most helpful.
Stamps.com has saved me so much time and money. Customer service is super. I have used it for over 15 years.
The $10 maximum purchase limits for us "basic" users doesn't make much sense. Stamps.com must process ten separate sales for us to get $100 worth of postage when we would normally purchase $50-$100 at a time. This costs Stamps.com much, much more in overhead costs. It's only a minor inconvenience to us. I wonder who's brilliant idea THAT was! We like the fact that we always have exactly the right amount of postage for any size envelope or package and a lower cost to send to a residential address than other shippers.
The software is awesome but it would help if there was an integration with outlook to keep updates in both systems in sync. However, the ability to auto email my clients about returns in route adds a personal touch which makes me look even more dedicated to servicing each client. The tracking software for the Priority mail service is nothing short of spectacular and has been used several times to calm down panicked clients.
Our business used to have a postage meter. It was expensive, with only 15 days to pay the invoice, and they wouldn't take credit cards. Stamps.com is much more convenient and easy to use
Everything has been so easy... sign-up, creating stamps and package labels. We are a small company and this company fits us perfectly. The bigger outfit we used before was a total rip-off, hidden charges left and right.
So happy we switched... no complaints here!
We used to have a postage meter - it was expensive, difficult, and unreliable. We replaced it with stamps.com and it is very easy and convenient... and much, much less expensive. Also, they keep introducing improved products, which is really nice.
For $15.99/month they give you the right to buy stamps, nothing else. The sign-up process is vague and basically all you sign up for is the right to pay $15.99. The software is crap. DON'T DO IT! I called TWICE to get my account cancelled in the span of 8 months and the charges continued until I finally spent 45 minute talking with 3 different level technicians to put a stop to it.
This company was advertised as the one that helps with any shipment, being affiliated with usps.com in order to provide services that they don't like: shipment label printing. And it is not that I don't like information on what they do nd how great they do it. I'd like a simple search engine enabled, so I would find the same answers by simply using a search option. Not in their case. You can scroll the page up and down left and right, looking at the friendly smiling face of a dude, but it won't help. Need no magic, but constructive business? I guess not.
Here is another company that kind of tricks you into a membership without making it fully obvious they are doing so. Also, the app that you download to create postage is cumbersome at best and not user friendly at all. I wasted $25 with this company and never was able to ship a single thing. Terrible business.
I was a customer of stamps.com for a few years. It's great if you have a business that requires a lot of shipping because you get discounted shipping for every label you purchase. The savings really add up. However, I would not recommend for personal use unless you send out a whole lot of personal mail because there is a monthly fee whether you are using the services or not until you call and cancel. If you ever have issues, the customer service at stamps.com is very helpful and pleasant to speak with. Overall I would give them two thumbs up! Want to learn more about stamps.com? http://tinyurl.com/oe3cecf Just copy and paste this link to your browser
From the business
With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Mariya B., Thanks for your comment and I'm sorry to hear you had a bad experience with Stamps.com. The Stamps.com service allows small business owners and e-commerce shippers the ability to print USPS postage online using your computer and a regular printer. If you are printing shipping labels, Stamps.com provides the tracking number within your account history as well as via a package tracking email that is sent to the recipient. We also have a tracking webpage that you can input any USPS package tracking number and see the whereabouts of your package. From reading your comment, it sounds like you were having issues with a specific package tracking number? Please contact our Support team at 1-888-434-0055 or email [email protected] and we would be glad to help. Thanks! Eric N. Stamps.com Support