Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Stamps.com

Stamps.comReviews 311

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Stamps.com?
grey stargrey stargrey stargrey stargrey star

Stamps.com Reviews Summary

Stamps.com has established a reputation for enhancing shipping efficiency, particularly for small businesses and non-profit organizations, with many users praising its convenience and time-saving features. Positive feedback highlights the user-friendly interface, effective tracking systems, and responsive customer service. However, concerns persist regarding software stability, billing practices, and difficulty in reaching support, with several customers reporting frustration over unresolved issues and unexpected charges. Overall, while the service is valued for its functionality, there is a clear need for improvements in technical reliability and customer support responsiveness to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
25
value
26
shipping
19
returns
13
quality
24

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Nancy K.
Unfollow Nancy K.
Share Review
Report Review

BETTER THAN A METER
August 8, 2017

I was skeptical at first but when our meter contract was up about a year ago the owner decided he didn't want to pay the price for a meter any longer. We looked into stamps.com and have been a satisfied customer ever since. The system is easy to use and there is no charge when the Post Office changes their rates. It is automatically updated at no charge.

Date of experience: August 8, 2017
Maryland
2 reviews
0 helpful votes
Follow Paul N.
Unfollow Paul N.
Share Review
Report Review

Great Postal System
August 8, 2017

Great postal service; my only regret is not buying stock in the company when I first starting using them about five years ago. As a small business owner, Stamps.com cover 99 percent of my postal needs.

Date of experience: August 8, 2017
Janet S.
Texas
1 review
0 helpful votes
Follow Janet S.
Unfollow Janet S.
Share Review
Report Review

Meh
August 8, 2017

Although it is convenient I am paying $15.99 just to have the service PLUS the cost of the paper/printable products is ridiculously high. Will most like go back to regular stamps when my credit runs out.

Date of experience: August 8, 2017
California
3 reviews
0 helpful votes
Follow Susan P.
Unfollow Susan P.
Share Review
Report Review

No more long lines at the post office. Drop off and go or have your packages picked up. Stamps.com is awesome!

Date of experience: August 8, 2017
Pennsylvania
1 review
0 helpful votes
Follow Al D.
Unfollow Al D.
Share Review
Report Review

Easy and fast
August 8, 2017

NO lines, easy printing, variety of stamps, make your own, nice gift for students away from home, great for the elderly and handicapped.

Date of experience: August 8, 2017
Ohio
1 review
0 helpful votes
Follow Tom l.
Unfollow Tom l.
Share Review
Report Review

You should only charge a fee for months that your service is used. Those who mail infrequently have to pay to keep their account open. I'm an author only making a few dollars on each book with is frequently eaten up in your monthly fee of $15.99

Date of experience: August 8, 2017
Kentucky
1 review
0 helpful votes
Follow Gary B.
Unfollow Gary B.
Share Review
Report Review

Stamps.com takes some time and initiative to get it set-up. It takes some trial & error to learn the postal rules and how much postage to use. After that IT IS AWESOME. I save SO MUCH TIME by not going to the post office every day and every week. I had to go pick up a certified letter the other day and waited 20 minutes in line. I don't miss that at all. I strongly recommend stamps.com.
BUY THEIR SCALE for correct weight & postage
BUY THEIR PRINTER to print stamps from rolls
You will love it

Date of experience: August 8, 2017
California
2 reviews
0 helpful votes
Follow Rochelle V.
Unfollow Rochelle V.
Share Review
Report Review

Great service!
August 8, 2017

Love this service and worth the money! So much money is saved using this service on postage. Glad I was told about this.

Date of experience: August 8, 2017
California
2 reviews
0 helpful votes
Follow Greg P.
Unfollow Greg P.
Share Review
Report Review

I no longer have to stand in lines at the Post office and I don't have to worry about taking a postage meter in for inspection any longer and finally no more Pitney Bowes.

Date of experience: August 8, 2017
Texas
1 review
1 helpful vote
Follow Deborah B.
Unfollow Deborah B.
Share Review
Report Review

It's GREAT!
August 8, 2017

Signing up with stamps.com has made my small business so much easier. No more standing in line at the PO, send my packages from home, less stress, more time and better rates. Couldn't be happier

Date of experience: August 8, 2017
Florida
1 review
0 helpful votes
Follow maggie p.
Unfollow maggie p.
Share Review
Report Review

Convenient way
August 8, 2017

I love this system don't have to leave the house and deal with long lines and rude people or if it's raining and I have to mail something right away I can do it from the comfort of my home money well spent

Date of experience: August 8, 2017
Florida
1 review
1 helpful vote
Follow EDUARDO P.
Unfollow EDUARDO P.
Share Review
Report Review

This is an efficient way to manage your everyday mails without worrying too much about supplies and the different costs you have to handle in order to get it done.

Date of experience: August 8, 2017
California
3 reviews
2 helpful votes
Follow RoseE Z.
Unfollow RoseE Z.
Share Review
Report Review

I was using 3-part Multipurpose Label sheets. After putting in the labels and the code SDC-3110 and the address information, pressed print. It totally didn't print correctly, but I had to piece the stamp together in order for it to ship. Have the forms changed?
Am I stuck with 300+ forms?

Date of experience: August 4, 2017
Arizona
1 review
0 helpful votes
Follow Nancy K.
Unfollow Nancy K.
Share Review
Report Review

Even if you don't have a business, Stamps.com is great to use in the home anyway.
Never standing in lines, just use Stamps.com. Couldn't be easier, and less stress.

Date of experience: July 15, 2017
Kansas
1 review
1 helpful vote
Follow Sherry B.
Unfollow Sherry B.
Share Review
Report Review

Easy
July 11, 2017

We were hesitant to begin the service, but once we did we were very pleased with the ease of use. Having Stamps.com has helped our company run much more efficiently.

Date of experience: July 11, 2017
Florida
3 reviews
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

Best Way To Mail!
July 8, 2017

Stamps.com is the finest. There is no simpler way to do your mailing than Stamps.com. Friendly and Knowledgeable people to work with and to keep you up to date about mail service and with products and equipment. The mail programs are easy and fast to use. Simply the Finest!

Date of experience: July 8, 2017
Rhode Island
1 review
0 helpful votes
Follow Peg C.
Unfollow Peg C.
Share Review
Report Review

When I wanted to expand my business to the west coast and Hawaii flat rate made it possible. Fast reliable service, inexpensive, Saturday drop off and delivery helped us grow successfully!

Date of experience: July 8, 2017
Colorado
2 reviews
0 helpful votes
Follow Rosarie C.
Unfollow Rosarie C.
Share Review
Report Review

I've used two different postage meters over the last 30+ years I've been in business. I paid a lot more & got a lot less. I had to pay a fortune for ink & service. Letters got jammed more times than I cared to count. I love this method of posting my mail. Of course, I don't send out the volume I used to, but does anyone? I love the reduced rate on postage & that I can do a multiple of the same rate. It works great for me.

Date of experience: July 7, 2017
Georgia
1 review
0 helpful votes
Follow Robin D.
Unfollow Robin D.
Share Review
Report Review

While I have had a few issues with Stamps.com, the friendly folks who answer the phone when I call always resolve the problem... even when it takes more than a few minutes. In terms of overall cost savings, not much when you consider the monthly fee and cost of supplies, but you sure can't beat the convenience!

Date of experience: July 7, 2017
New Jersey
1 review
0 helpful votes
Follow Karen R.
Unfollow Karen R.
Share Review
Report Review

Easy way to save on postage and save time on line at the post office. Type in the address, click and you have your paid label! So easy! I love the fact that I got the first three months of service free!

Date of experience: July 7, 2017

From the business

With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.


stamps.com
Founded in 1996
El Segundo, CA, United States