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Stamps.comReviews 311

3.5

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Stamps.com Reviews Summary

Stamps.com has established a reputation for enhancing shipping efficiency, particularly for small businesses and non-profit organizations, with many users praising its convenience and time-saving features. Positive feedback highlights the user-friendly interface, effective tracking systems, and responsive customer service. However, concerns persist regarding software stability, billing practices, and difficulty in reaching support, with several customers reporting frustration over unresolved issues and unexpected charges. Overall, while the service is valued for its functionality, there is a clear need for improvements in technical reliability and customer support responsiveness to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
25
value
26
shipping
19
returns
13
quality
24

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Maryland
2 reviews
0 helpful votes
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Super convenient!
January 18, 2018

As a solo practitioner, I appreciate the fact that I can prepare certified mail from the office. I rarely need to go to the PO anymore. That is a big time saver for me!

Date of experience: January 18, 2018
Colorado
1 review
0 helpful votes
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So Convenient
January 18, 2018

Our office is located in a newly developed area and the closest post office is 17 miles away. With Stamps.com we are able to send out our mailings without needing to make a trip. Being able to purchase postage, order supplies on line is a real time saver for us.

Date of experience: January 18, 2018
California
1 review
0 helpful votes
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I have had no problems
January 18, 2018

They keep you well informed and have no problem downloading the stamps to the envelops. By having the stamps in your computer they are ready when you need them.

Date of experience: January 18, 2018
Alabama
1 review
0 helpful votes
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Ive been a member for quite a few years, just for my personal use. On occasion, Ive had to contact customer service, and theyre the best there is! Always able to help and willing to take however long it takes to resolve the issue.

Date of experience: January 18, 2018
California
3 reviews
0 helpful votes
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Like standing in lines?
January 18, 2018

Then DO NOT subscribe to Stamps, com

I have been using Internet postage for nearly 20-years. I have been with Stamps.com for 10-12 years.

Date of experience: January 18, 2018
Colorado
1 review
0 helpful votes
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I know that regardless of the time of day, what the weather conditions, if I' in casual dress or whatever the situation I can prepare items for mailing with just a few clicks on my computer. If I need a stamp for a must mail item I know all I have to do is put the netstamp in the printer tray and I'm good to go. The ease of taking care of my postage is worth every penny to be a member of stamps.com.

Date of experience: January 18, 2018
California
1 review
0 helpful votes
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We have been using Stamps.com for many years. It makes shipping so much easier. It calculates all the postage, keeps track of everything shipped, keeps track of postage purchased. Really user friendly!

Date of experience: January 18, 2018
Washington
1 review
0 helpful votes
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Ship larger packages
January 18, 2018

I may need to ship a larger package then a 10 box. I don't have a scale that will handle the larger package.

Date of experience: January 18, 2018
Oklahoma
1 review
0 helpful votes
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Printer fails.
January 18, 2018

The printer will not feed the first stamp on the roll... it does a buzz and i lose the amount of the first stamp. Too hard for me to find out how to get refund... can't do it... I get screwed... lost 46 cents once and $2.63 three different times... it's a real pain... will call tech line for help if I can find it... or... please call me *******521

Date of experience: January 18, 2018
North Carolina
1 review
0 helpful votes
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I see you giving people scales, etc to joint. I have been with you a long time and have never been offered a scale or anything for that matter.

Date of experience: January 18, 2018
Florida
1 review
0 helpful votes
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SO Happy With It!
August 13, 2017

Fantastic, especially for people like me who are older, somewhat handicapped and unable to make it to the Post Office! I can mail heavier plain maill and packages that are picked up by our dear mail delivery people, My one wish is that I could mail packages that are really just Media Mail or Parcel Post.

Date of experience: August 13, 2017
Texas
1 review
0 helpful votes
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I have an online store and I'm able to post my packages at my store and get them on their way in a very short time. I do make errors occasionally and Stamps.com will give me a refund for a label I can't use.

Date of experience: August 9, 2017
California
1 review
0 helpful votes
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Beneficial!
August 9, 2017

Saves me so much time and effort. I package my product, print postage and my wonderful mail lady picks it up and its on its way!

Date of experience: August 8, 2017
New Jersey
1 review
1 helpful vote
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I don't think the monthly charge needs to be so much because they are already getting the shipping money. Also when I signed up I was promised a scale that I never received

Date of experience: August 8, 2017
Pennsylvania
1 review
0 helpful votes
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I have been using Stamps.com for many years now. It's a tremendous efficiency rather that stand in line at the post office every time I need to mail a package or buy stamps. The website takes a little bit of work to master. Over the years I have made a ton of errors which resulted in charges, however, Stamps.com is batting 1000% in processing my request for refunds. I think their form could be a little easier, like including a drop down menu with the label number already there, but on the whole, it works very well.

Date of experience: August 8, 2017
Michigan
2 reviews
0 helpful votes
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I love Stamps.com. I wish I could get my family to use them too. Stamps.com is the best thing ever. So easy to use.

Date of experience: August 8, 2017
Arizona
1 review
0 helpful votes
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I was very hesitant about using Stamps.com and now I am sorry I didn't start it up a lot sooner. I LOVE saving money for our company and Stamps.com makes me look like a hero, literally! I highly recommend it to anyone, especially small businesses.

Date of experience: August 8, 2017
Arizona
1 review
0 helpful votes
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Fantastic
August 8, 2017

I HAVE BEEN USING STAMPS.COM FOR MORE YEARS THAN I CAN REMEMBER... IF I EVER DIDN'Y KNOW HOW TO DO SOME THING OR HAD A PROBLEM, I CALLED THEIR TECH STAFF AND IN A FEW SECONDS, I HAD THE ANSWER. THEY ARE FANTASTIC.

Date of experience: August 8, 2017
Florida
2 reviews
0 helpful votes
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Mediocre
August 8, 2017

Refund process sucks. Hard to tell which postage service to use for different circumstances. Help needs to be revised.
Hard to work with addressbook.

Date of experience: August 8, 2017
Sharie G.
Illinois
1 review
0 helpful votes
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Makes mailing easy
August 8, 2017

Love the ability to get packages ready to ship from home. No more lines at the post office! Easy to understand software makes mailing easy!

Date of experience: August 8, 2017

From the business

With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.


stamps.com
Founded in 1996
El Segundo, CA, United States