On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Stamps.com Reviews Summary
Stamps.com has established a reputation for enhancing shipping efficiency, particularly for small businesses and non-profit organizations, with many users praising its convenience and time-saving features. Positive feedback highlights the user-friendly interface, effective tracking systems, and responsive customer service. However, concerns persist regarding software stability, billing practices, and difficulty in reaching support, with several customers reporting frustration over unresolved issues and unexpected charges. Overall, while the service is valued for its functionality, there is a clear need for improvements in technical reliability and customer support responsiveness to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Stamps.com is awesome to use. The system is very user-friendly and its so much fun (and easy) to do all of my mailings from home. Very grateful for Stamps.com :) Thank you!
I find them easy to use, easy set up, Great Customer service if something does go wrong, good response on the phone in getting a live person too!
We ship a lot - it works great for within the US but for international shipping I wish there would be a way to save all the custom information as we ship the same products and I have to re-enter the same information again and again and again - eg save description, price, weight and HS code.
We are way up in age and not to have to stand in line for stamps or mailing a package makes it almost fun to mail letter and packages from home. We love this service
Every software update creates nightmares.
Often resort to hand addressing and using stamps due to ongoing problems.
Hope they fix the software issues, some days it does work, next day it does.
To fix the problems with Customer Support takes too much time compared to how much I use it.
And I have to use a Laser Jet 4 printer driver from 40 years ago as my current HP printers, 3-5 years old, do not work with Stamps.com latest drivers. Hello!
Great tool for an individual and small to large organizations. Good internal organization tools and easy processing.
This is one of the best options ever offered. I love not having to go to the Post Office to being able to print my own stamps, weigh packages, create mailing labels, having packages picked up and other options ya'll offer.
We used a different postage provider before switching to Stamps.com, and they were absolutely horrible! Stamps.com is so much easier to use, they provide better services, and they far less expensive than their well-known competitor! Stamps.com beats the competition hands down!
It is wonderful to get these updates in the postal fields. Now I can print my one cent stamps to go with the. 49 and. 34 cent stamps. I would never have known this other wise. Thank you Stamps.com
I Loved Stamps, com Till I got a New Printer Which Was To Accept All Size Envelopes. But only on # 10s I try 4x6 But Get an Error Message.
Love the easy to use system, but when trying to get answers to questions, horrible following up on inquiries... still have one that I have asked, but nothing in response...
I have been using Stamps.com for almost 2 years for my in home online boutique, shipping about $500 in postage each month! I have tried 3 different companies, Stamps.com surpasses them by far! The user interface is the easiest for any level of user. It is worth the $15.99/month because of the efficiency, reports, tracking, and more.
I've had to contact Stamps.com just 2 times in the last 2 years, one via email & one via phone. Both instances were handled quickly & professionally.
Stamps.com has exceeded my expectations! I recommend it to all of my fellow small business owners!
I just love using Stamps.com it's so easy to use and when I need a stamp or a whole sheet it's just a click away. You can even print out special rate stamps.
I have been a Stamps.com customer for a long time.
It's saves time and money instead of running out to the post office.
Love my stamps, saving so much time at the post office, no need for standing in line, just use the drop box. The other great thing is the address check just to make sure the zip + 4 is correct
I've used stamps.com for years now and it saves a lot of trips to the post office. Customer service reps are knowledgeable and professional. And the people you speak with are in the U.S. and speak good English.
When I first used Stamps.com, I did not see the value but after the first 2 weeks, I realized that not only was the postage less, but there was no more wait time at the post office. I am a bookkeeper/tax preparer and constantly mail business letters to clients. I put letters in envelope, stamp it with printed stamps, and drop them off in the outgoing boxes at the post office. I smile when I see long lines at the post office and all I do is walk in and walk out. It shows me how precious my time is. I have a client that buys and sells on Ebay and I turned him on to Stamps.com and he is another happy customer.
Thank you Stamps.com for making my business run smoother.
I don't have huge needs but it certainly makes things convenient when I have larger mailings to do. No need to go to the post office generally, so I've been happy. I had a prior 'other service' and this works so much better, no $35 red ink cartridges to order, etc. Been a customer for several years now, definitely will keep it.
We have been a customer for almost 5 years, and I will never go back to using regular stamps, and a postage meter. Software is great, and I love the ability to track packages right through the program. In 5 years, we have hardly ever had to call them for a service issue. Highly recommend them!
I would give it 5 stars if it was available in a mobile app in todays technology this would be a no brainer.
From the business
With Stamps.com, you have all the functions of the Post Office right on your desktop. From stamps to shipping labels, from First Class Mail to Priority Mail, Stamps.com gives you the power to print and manage your mailing and shipping like never before. Stamps.com even gives you postage discounts you can't get at the Post Office.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account