StackryReviews 21,057

Hi Latifa,
We are very sorry you were not satisfied with our prices and service. Have you emailed, chatted, or called our customer service team? We offer the best service in the business and while we do strive to keep costs low for our customers, but like everything right now, prices are going up.
Hopefully in the future we can gain your trust and business back. If you would like to discuss this in more detail, I would love to revisit the shipment you were unsatisfied with. Please email us at [email protected].

Hi Bridget, thanks for taking the time to share your thoughts. I apologize for your displeasure with the shipping costs for this particular shipment. I see you mentioned the value of the goods you are shipping, and seem to be under the impression that said value is the determining factor when it comes to shipping costs. I'd caution against assuming that, because the value of the goods being shipped have zero impact on the carrier costs. I see this was your first time shipping with Stackry so you may not be aware of this, and that's ok, and my hope is that in sharing this detail that it will help provide a stronger understanding between the relationship, or the lack thereof, between an items' value and its costs to ship.
The carrier costs for a shipment are determined by said shipment's billable weight. I can see in this case that your shipment had a scale weight of just one pound, which was also its billable weight, and one of the carrier options is quoted at just $30.99 to ship it. This is not an unreasonable quote for such a shipment, and, as you mentioned as well, the destination does play a role in the carrier options available, and those carrier costs. We actually offer a calculator right on our website, so you can see the estimated carrier costs for a shipment before placing an order: https://www.stackry.com/en/shipping-calculator. Many folks find this to be a helpful tool, which can be an asset when deciding what to order from sellers, and if it is worth their time and money to do so. Again, recognizing that this was your first shipment with Stackry, I can understand that you may not have been aware of this tool at your disposal, so I hope it will provide some value to you for any future dealings.
Further to this, our niche is providing customers a consolidation service, which allows them to place multiple orders with different retailers, then combine those orders together via consolidation, which in turn helps to save on shipping costs to get those goods delivered from the US to their country. I can see that you are simply shipping one small parcel, so the savings would not be as abundant or present in such as case. Utilizing our repacking and consolidation services brings the greatest savings to our customers. Compared to the rest of the industry, our pricing is very competitive, especially since we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your package for 45 days.
Hopefully this helps give some more insight into the matter, and you can feel better equipped when pursuing your next international forwarding endeavor. If you would like to discuss further, please give us a call, live chat us on our website, or email us at [email protected]. Thank you, and I hope you have a nice day ahead.