StackryReviews 21,057

Thank you for your returned business and honest review. We are very sorry you are not happy with our prices and services. Since COVID, like everything, our prices have increased. You’ll find the most cost savings from Stackry when you consolidate multiple purchases together, if you are shipping items one by one, you may find it slightly less expensive to ship from some retailers. If you have further questions on the consolidation process, please contact us at [email protected].

Hi Theodor, Thank you for your review. I am sorry to hear you ran into an issue with our services. Because we are the point of export for many high valued US goods, we have strong security measures in place surrounding many of our business practices and are always striving for improvement. Sadly, your account was banned because you were shipping to another freight forwarder address in the USA that was blacklisted for fraud. If you wish to discuss further, please contact customer service at [email protected]

Hi Danny, appreciate you taking the time to leave such a thoughtful review. I'm happy to address every one of your points here to provide some insight and clarity, so that you'll hopefully end up with some more confidence in and a better understanding of our services.

First, regarding what you may have read on our website, I'm not sure what you're referring to which would make us total frauds, but I'd be glad to discuss anything that may make you feel uneasy.

Speaking to the cost of your shipment, I can see it was billed based on the dimensional weight of the shipment rather than the scale weight. That is in fact something that we explain on our website, which can be found here: https://www.stackry.com/en/dimensional-weight. As far as the reason the three items could not be shipped altogether in one shipment, this was due to the hazmat classifications of the goods being shipped. Because of this it necessitated splitting of the cream you're speaking of, so that it could be shipped on its own, separate from the controllers which carried their own classification. This is due to regulations pertaining to international carriage of certain hazmat goods.

Your wording is misleading when you say we still charge for the three items to be shipped. We charge for shipments, so yes, we must bill for each shipment that we dispatch from the warehouse. The fact that two items were able to be shipped together in one shipment, then the cream must be shipped on its own in a separate shipment, means we would charge for the two shipments separately. I don't think this is an outlandish concept. The cream product itself may be small, however due to its hazmat classification, and the regulations I brought up previously, it requires us to pack it in a certain size box with particular packing materials. This is so we meet those rules and regulations pertaining to international carriage of hazmat items. This is something that can result in fines and other consequences if they are not followed, so it's simply a matter of doing our due diligence. Because of this, it tends to result in the shipment being billed, again, based on its dimensional weight, versus its scale weight. This is a standard in international shipping, and I'd urge you to check up on that on our website.

I can't fathom your point that says no real people work here, and that we just have a virtual assistant and do not respond to emails. I've pored through all of our communication channels, and have not found any signs of you reaching out to our team. No chat results, and no email results. Given these findings I'd be curious to know what your own contact information was when you contacted us, and if it differed from the information in your Stackry account. It's clear to see you have an active account with us, but using the information saved in it there was zero indication that you had reached out to our team. We have a great group in customer service who are willing and glad to assist our customers in answering questions, resolving issues and inquiries, and educating folks on the different aspects of the business. I'd be interested to know the email that you reached out to, because we certainly reply to all of them that come in.

While I don't appreciate the indecency in your tone and words, I understand this was a frustrating experience for you, especially since it looks like it was your first shipment with us. We are absolutely not hiding, and we'd be glad to lend some help and speak with you further about any problems or questions you may have. We pump our own tires, and will work to help pump our customers tires, too. There's no reason why we'd want to create a poor experience for the folks who deal with us.

I'd be more than happy to discuss things further with you on all of this. Please email us at [email protected], which is our customer service email, at the attention of Ryan, and we can hash things out a bit more thoroughly there. Appreciate your time, and I hope you have a great day ahead.