On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good, quick and simple and Sarah Haroon in customer services - that lady is first class, very tentative to the customers requirements and has the patience of a saint for someone that was very sceptical in using a freight forwarding service.
My only real complaint. I took the extra packaging for $15 and expected a lot more for my money than a few fragile stickers and two sheets of bubble wrap.
Would i use again. Yes, most probably
Thank you very much Sarah Harron
Beautiful, it's very beneficial I hope the shipping was cheaper.
Best service I've ever used
My item came quickly in a week
Worst app and process many loopholes and forced log outs
I logged into the wrong paypal and it was hard to fix it.
Dear Ashlyn, thank you for your review. I looked into your account history and didn't see any communication between you and our team. I am very sorry to hear you ran into an issue with our services. We would like to investigate the incident described further. You can reach us at [email protected] Thank you, and I hope you have a nice day ahead.
Customer service dropped levels have dropped substantially over the last few years. Have sent over 25 parcels with stackry and the last few have been frustrating to get anything sorted. I send an email with a question, get a half answer back. Back and forwards 3 or 4 times. Delays which end up costing me money if it takes a week to get rectified. If you ask for something, you can never be quite sure what you are going to get charged for the service. I understand that there are costs associated with them providing a service, and am willing to pay reasonable costs, but not an extra $8 (ie cost of consolidating 4 packages) to remove an item from a consolidated shipment (on top of the $6 already charged to consolidate 3 packages) seems a bit excessive, especially when i am going to have to pay again when i go to ship the item removed. Was told i was going to receive a credit. Bear in mind, i pay GST on anything they charge me, so was already out 10% of this charge (although not stackry's fault, their systems don't help and adds to the frustration). Was not in my account. Sent an email. Got a half answer. Replied with screenshots, that was another 2 days of storage fees. Which i then have to pay GST on (again not stackry's fault, but adds to my frustration and costs).
Unfortunately, with the exchange rate at the moment, and these frustrations, i don't know if i will be back, i don't see the benefit for me and what i am shopping for, at least at the moment.
Hi Renae,
We are very sorry you were not satisfied with our services. We pride ourselves on customer service, so it is concerning to hear this. Hopefully in the future we can gain your trust and business back. If you would like to discuss this in more detail, I would love to revisit the shipment you were unsatisfied with. Please email us at [email protected]. Attention "Veronica"
Seems to be some kind of issue every time, and not always handled quickly. This time i had a parcel that didn't make it into my locker, look a few days to find, then got a rather curt response, plus got charged a storage fee, even though it was only sitting in my locker for less than 5 of the 45 or so days
The re-pack option was misleading… essentially a consolidation service but only on one item. Thought it would give you an option to see if the "re-pack" would actually save you money but it just confirmed selection and took the $5.
Hi Joel. Thank you for the feedback. I apologize we were not able to make the package smaller to save you on shipping. This occurs in some cases, where the original shipping box is the best fit. What we should have done is sent you an email that the package was not able to be repacked and refunded the repack fee. I have gone ahead and issued that refund for you. I will make sure your feedback is passed along to the appropriate department manager. Please feel free to email us at [email protected] for any additional questions.
Great service, a little bit high price but many options
The process runs so smoothly. The site works fast.
I had this problem with shipping I contact customer service and clarified was extremely helpful and quickly solved my issue thanks a lot Stackry
To write details, to view shipments, to ship and receive,; everything goes so smoothly no troubles or misunderstanding for the steps. Thank you Stackry
It was very easy to use and I received my packages in perfect condition.
This has been so easy! I greatly appreciate the easy step thru process
Excellent service and great communication. Thank you.
Everything is great except packing delay please do your best to shipping in the same day.
Hi Samer,
Thank you so much for your review of our service! It is important to know that typical consolidation completion time is 24-48 hours, although it can be much faster than this. I see that your last consolidation order was requested on Friday afternoon and it was not completed until Monday. Currently, Stackry is closed over the weekends. This is the reason for longer than normal consolidation times. I'm afraid that at times we are faster than others and that can set an unrealistic expectation for future speed. We always hope to achieve faster completion time, but due to many different circumstances, that isn't always possible. We'll continue to do our best for you and all of our customers.
Have a nice day ahead!
I do not like that every time I login, I get the tutorial.
This is my 4th package consolidation from the USA to Sydney Australia with Stackry and I must say they have been amazing! However upon speaking directly with Charles from customer service to clarify several of my queries with my latest consolidation …. I must whole heartedly say this was the best customer service and support I have received from "ANY" company in a long tym! Thank you so kindly Charles You truely are an asset to Stackry!
Your impeccably high standard of customer service and actual care in resolving my consolation has prompted me to start referring my family and friends to Stackry! THANK U CHARLES THANK U THANK U
Thank you Melissa for being our customer and taking the time to leave us a review about Charles. We agree, he is superb! We really appreciate your feedback!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
HI Mohammed! We are very sorry you did not have a good experience with us. I looked into to your account history to investigate your communications with our team. We do have a great prohibited item page, which outlines restricted items. https://www.stackry.com/en/prohibited-items. If that is unclear or if you want to ship any sensitive item, our customer service team are professionals and have great knowledge about what cannot be shipped. If using us in the future, please don't hesitate to send us a product link, so we can help determine for you if an item can ship or not. We are available at [email protected], or live chat. Sadly, we do not know what is inside of your package until you request an order. Once you order to repack or ship it, we open it and that is where we would discover an item that cannot be shipped. I feel your frustration for how daunting the process can be.
I am sorry for the inconvenience this matter has caused you.