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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
How would you rate Stackry?
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Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Jaj
May 21, 2023

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Date of experience: May 21, 2023
GB
1 review
0 helpful votes
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Clear process and does exactly what I was looking for

Date of experience: May 21, 2023
Kazakhstan
1 review
0 helpful votes
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It's been good overall, but one of my items was mistakenly put in impossible-to-ship category because your colleagues thought its a prescription medicine, but it was actually an essential oil based supplement. It took awhile to resolve.

One other note is that when items are consolidated instead of tracking number, they get a different identifier and tracking number disappears. And it's not easy to understand which items got consolidated. You need to go back and forth on the pages to understand what's going on. Not very convenient.

Otherwise, all good. Thank you

Date of experience: May 21, 2023
Canada
1 review
0 helpful votes
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I wish you didn't throw out packages and just charged people longer for storage.

Date of experience: May 20, 2023
Judy G. Stackry Rep
over a year old

HI Alex, Thank you for your review! Stackry will do our best to accommodate extra storage time. Please feel free to chat, call, or email us at [email protected] to make this request. ❤️


Wish that package storage was a little longer, 90 days
June 8, 2022
Previous review

Wish that package storage was a little longer, 90 days.

Date of experience: May 9, 2022
Oman
1 review
0 helpful votes
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It is very nice, but I have a doubt regarding my experience issues with that I get confused between package and items. It shows in your account that I received one package and I understood one items which I selected already for items and I wait more than eight days which no one from staggery in the stand me. Tell myself I saw the picture and I came to know that one package mean more items inside.

Date of experience: May 19, 2023
Australia
1 review
0 helpful votes
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Awesome I can now receive many items that some US companies won't ship internationally, 10/10 so far.

Date of experience: May 19, 2023
GB
1 review
0 helpful votes
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So impressed with Stackry
May 19, 2023
Updated review

So impressed with Stackry. Really reasonable prices and quick service.

Date of experience: May 19, 2023

Really clear updates on packages and reasonable prices
May 15, 2023
Previous review

Really clear updates on packages and reasonable prices

Date of experience: May 15, 2023
GB
1 review
0 helpful votes
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Nigtmare
June 18, 2023

I live in London, weeks ago l've ordered herbs from Bionexus, products made in the USA and FDA registered. Stackry asked for material safety data, Bionexus provided me with a link to give the shipping company for the safety materials Data They need but Bionexus refused to ship them. So asked Stackry to post my parcel to my friend who lives in US Texas, I gave them the address but they Stackry doesn't do that either. Stackry holding my parcel, for weeks now. Refusing to ship it UK or to my friend. It's so frustrating. I don't what happened to parcel.

Date of experience: May 19, 2023
Judy G. Stackry Rep
over a year old

HI Cihan. Thank you for the feedback. We are very sorry you did not have a good experience with us. The shipping department will request a Material Safety Data sheet when we have a question about the product being shipped. This can occur when the item being shipped is potentially a dangerous good and the manufacturer packaging or ingredient list on the product is not complete or visible. This document is required to determine if the item is a dangerous good and the proper way to package and ship it. Due to international shipping regulations, shipping companies are required to have the material safety data sheet on file for dangerous goods shipped in the event of damage or leakage in transit. I see you are speaking to client support and they are assisting you with shipping the package Ground Service in the USA. If using us in the future, please don't hesitate to send us a product link, so we can help determine for you if the item will require a Material Safety Data Sheet. We are available at [email protected], or live chat.

Canada
1 review
0 helpful votes
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To expensive
June 18, 2023

Quick shipping and helpful when idiot sellers dont ship to Canada. But very expensive.

Date of experience: May 19, 2023
Judy G. Stackry Rep
over a year old

Hi Luke! Thank you for your honest review. We are very sorry to hear that you were not happy with the cost of our service. Clients see the most value by consolidating multiple packages into 1 shipment to save on shipping versus sending smaller packages 1 by 1. Also if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Affiliate program" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.

Australia
1 review
0 helpful votes
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Always a pleasure to use Stackry service.
May 19, 2023
Updated review

Have been using for years and still impressed. So easy to navigate the dashboard, very flexible shipping options at great prices.

Date of experience: May 19, 2023

First class service
March 27, 2023
Previous review

Always very easy transaction. Flexible and easy to navigate client account dashboard. Many shipping options at very reasonable cost. Super fast shipping. Overall 10 out of 10

Date of experience: March 27, 2023
GB
1 review
0 helpful votes
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Really good service excellent so far thank you very much for all your help

Date of experience: May 19, 2023
GB
1 review
0 helpful votes
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Mmm
May 18, 2023

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Date of experience: May 18, 2023
New Jersey
1 review
0 helpful votes
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Confusing to wrap my head around but if my package arrives in the UK with no problems and it's not damaged then I'll be extremely happy and I'll up my rating/review and leave positive feedback

Date of experience: May 18, 2023
Judy G. Stackry Rep
over a year old

Hi Samuel. Thank you for your review! We do appreciate you giving our service a try. If you have any issues with your shipment along the way, please email us at [email protected] Attention "Veronica". Thank you and have a great day ahead!

Saudi Arabia
1 review
0 helpful votes
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Very expensive charge, the website is very interesting
Very expensive charge, the website is very interesting
Very expensive charge, the website is very interesting

Date of experience: May 18, 2023
GB
1 review
0 helpful votes
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Brilliant
May 18, 2023

Brilliant, shipping fast and professional, no issues at all!

Date of experience: May 18, 2023
GB
1 review
0 helpful votes
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Super easy to navigate, multiple shipping options, excellent UI

Date of experience: May 18, 2023
Saudi Arabia
1 review
0 helpful votes
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سهولة التعامل و دعم اللغة العربية ، وحفظ وامان خصوصية طريقة الدفع

Date of experience: May 18, 2023
Oman
1 review
0 helpful votes
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Expensive Shipping
June 16, 2023

Although it's free tax address in the US, the shipping services used to deliver to Oman is expensive & the box used to protect\gather the items was big & the items were rolling in it,, I don't think I would be using stackry again

Date of experience: May 17, 2023
Judy G. Stackry Rep
over a year old

Hi Amira! Thank you for your review. We are very sorry to hear that you were not happy with the cost of our service. In looking at your shipment, we may have been able to save you on the shipping costs by using our repacking service. Next time, please reach out to client support for advice on how you may save. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions.

GB
1 review
0 helpful votes
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Whenever i have needed customer support the response has been quick and very helpful

Date of experience: May 16, 2023
Angola
1 review
0 helpful votes
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It's been great, although some items are not shipped to my destination.

Date of experience: May 16, 2023