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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Straightforward and simple process. Exactly what we needed.
As I live in Europe, I was not able to receive some USA products, which are not shipped outside the USA. Stackry service enabled me to do this and I am very happy with their service.
ممتعه جدا وسهله والمميز انها باللغه العربيه سهله مبسطه
شكرا ستاكري
Amazing service and so convenient for products that don't ship to Canada
Excellent service, please check compatibility with chrome, it was a bit buggy
Very happy overall with the service
This time was easier, but still would prefer a way to upload the invoice so I don't have to fill out the consolidation info, at least have it as an option. Thx!
Shipping cost is expensive for a little package. But Thank you, I will have an object I like.
As a first time user I found it slightly difficult to figure out
Your service is very good and I'm really happy with it. The only issue is with the shipping price is too expensive you should give us various options
Hi Mohammed! Thank you for your kind review about our service, although I am sorry to hear you ran into an issue with our pricing. We strive to provide the lowest price possible for our customers. Compared to others in our industry, our pricing for the optional services is quite competitive! You may view more about our pricing here: https://www.stackry.com/en/pricing. Lithium Ion batteries are a dangerous good. Shipping dangerous goods internationally is an additional cost. Due to international regulations, shipping hazmat requires Stackry to use a certain box size and limits the available carriers. This is the reason why only DHL was an option. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. If you would like to discuss it further, please email us at [email protected] and you will be helped by the best customer service in the industry!
Service is pretty buggy but customer support are goats
Very easy and very helpful overcoming shipping problems when shipping to Canada.
Really straight forward and simplify to use their service.
It has been a good experience to use, now I'll just wait for my package to arrive as expected.
Brilliant service and Fascinating customer service
The steps are clear enough, pretty simple and sufficient
You took time for consolidation. Try to stick to the time limit you mentioned
Great service, a photo of the package they received, perfect, no extra fees contrary to some competitors! Thank you, still buying products that can not be sent to my country directly ;)
You promise to give me discounts for life.this time I noticed you made the consolidation price very high.it cost me 25 Dollars
Hi Fahad. Thank you for your review. I do not show you contacted client support regarding this issue. We would like to investigate the issue further. Please email us at [email protected]. Attention to Adel. Thank you, and I hope you have a nice day ahead.
The easy option for buying items from the US, from websites that don't ship across the pond, to be shipped to the UK... Shweet!
Very expensive. Parcel weight was doubled which cased the shipping cost to be much higher then expected. First time using this service, will not use again.
Hi Barry. Thank you for your review. We are very sorry to hear that you were not happy with the cost of our service. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. In looking at your shipment, we may have been able to save you on the shipping costs by using our repacking service. If you do use us again in the future, please reach out to client support for advice on how you may save. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
Phenomenal Service. Easy to use platform. Well priced shipping options.
A fantastic service all-round. One of the only modern approaches to reshipping I've found and easily the best.
It was fast and on time. I'll be using it again in the future.
Everything is in place, the tour guide is super handy and the support department is responsive however the absence of cheap shipping options, like the USPS's small package international shipping, is a major factor for my intentions to reuse your services in the future. Every available option for a shipping scenario like the above, price wise, is just unrealistic...
Hi Giorgos! Thank you for your kind feedback about our service. We are very sorry to hear that you were not happy with the cost of our service. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. Clients see the most value by consolidating multiple packages into 1 shipment to save on shipping versus sending smaller packages 1 by 1. Also if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Affiliate program" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
Answer: The restrictions are on these types of items are dependent on what country you are shipping to. It is always best to check with your local customs office on what can be shipped before shopping in the U.S. The specific restrictions will vary by country. For example on your list perfume has the tightest restrictions which are based on the ‘flash point’ of the perfume. Vitamins and supplements are widely shipped but some countries have very tight restrictions on specific ingredients. Stackry will ship most items that eligible to be shipped to your home
Answer: Hello Cruel! Thank you for reaching out. I am not exactly sure what you are asking. Please contact [email protected] to discuss further. Thank you and have a great day!
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Thank you Andrea for being our customer and taking the time to leave us a review. Sorry to hear you had trouble using our website. In the future, if you have any questions, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. ❤️