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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
How would you rate Stackry?
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Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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Israel
1 review
0 helpful votes
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Straightforward and simple process
August 2, 2023

Straightforward and simple process. Exactly what we needed.

Date of experience: August 2, 2023
Croatia
1 review
0 helpful votes
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Good and efficient service
August 2, 2023

As I live in Europe, I was not able to receive some USA products, which are not shipped outside the USA. Stackry service enabled me to do this and I am very happy with their service.

Date of experience: August 2, 2023
Israel
1 review
0 helpful votes
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ممتعه جدا وسهله والمميز انها باللغه العربيه سهله مبسطه
شكرا ستاكري

Date of experience: August 2, 2023
GB
1 review
0 helpful votes
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Great
August 2, 2023

Amazing service! Am loving all my American goodies!

Date of experience: August 1, 2023
Canada
1 review
0 helpful votes
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Amazing service and so convenient for products that don't ship to Canada

Date of experience: August 1, 2023
Saudi Arabia
1 review
0 helpful votes
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Excellent service, please check compatibility with...
August 1, 2023
Updated review

Excellent service, please check compatibility with chrome, it was a bit buggy

Date of experience: August 1, 2023

Very happy overall with the service
December 22, 2021
Previous review

Very happy overall with the service

Date of experience: December 22, 2021

Great service
December 8, 2021
Previous review

Great service

Date of experience: December 8, 2021

This time was easier, but still would prefer a way...
December 14, 2020
Previous review

This time was easier, but still would prefer a way to upload the invoice so I don't have to fill out the consolidation info, at least have it as an option. Thx!

Date of experience: December 14, 2020
Canada
1 review
0 helpful votes
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Shipping is expensive
August 1, 2023

Shipping cost is expensive for a little package. But Thank you, I will have an object I like.

Date of experience: August 1, 2023
Canada
2 reviews
0 helpful votes
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As a first time user I found it slightly difficult to figure out

Date of experience: August 1, 2023
Judy G. Stackry Rep
over a year old

Thank you Andrea for being our customer and taking the time to leave us a review. Sorry to hear you had trouble using our website. In the future, if you have any questions, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. ❤️

Oman
1 review
0 helpful votes
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Your service is very good and I'm really happy with it. The only issue is with the shipping price is too expensive you should give us various options

Date of experience: August 1, 2023
Judy G. Stackry Rep
over a year old

Hi Mohammed! Thank you for your kind review about our service, although I am sorry to hear you ran into an issue with our pricing. We strive to provide the lowest price possible for our customers. Compared to others in our industry, our pricing for the optional services is quite competitive! You may view more about our pricing here: https://www.stackry.com/en/pricing. Lithium Ion batteries are a dangerous good. Shipping dangerous goods internationally is an additional cost. Due to international regulations, shipping hazmat requires Stackry to use a certain box size and limits the available carriers. This is the reason why only DHL was an option. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. If you would like to discuss it further, please email us at [email protected] and you will be helped by the best customer service in the industry!

KR
1 review
0 helpful votes
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Service is pretty buggy but customer support are goats

Date of experience: August 1, 2023
Canada
2 reviews
0 helpful votes
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Very easy and very helpful overcoming shipping problems when shipping to Canada.

Date of experience: July 31, 2023
Mexico
1 review
0 helpful votes
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Really straight forward and simplify to use their service.
It has been a good experience to use, now I'll just wait for my package to arrive as expected.

Date of experience: July 31, 2023
Oman
1 review
0 helpful votes
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Brilliant service and Fascinating customer service
July 31, 2023
Updated review

Brilliant service and Fascinating customer service

Date of experience: July 31, 2023

The steps are clear enough, pretty simple and sufficient
March 22, 2022
Previous review

The steps are clear enough, pretty simple and sufficient

Date of experience: March 22, 2022

You took time for consolidation..
January 15, 2021
Previous review

You took time for consolidation. Try to stick to the time limit you mentioned

Date of experience: December 16, 2020
PF
1 review
0 helpful votes
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Best one
July 31, 2023

Great service, a photo of the package they received, perfect, no extra fees contrary to some competitors! Thank you, still buying products that can not be sent to my country directly ;)

Date of experience: July 31, 2023
Saudi Arabia
1 review
0 helpful votes
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You promise to give me discounts for life..
August 30, 2023
Updated review

You promise to give me discounts for life.this time I noticed you made the consolidation price very high.it cost me 25 Dollars

Date of experience: July 31, 2023
Judy G. Stackry Rep
over a year old

Hi Fahad. Thank you for your review. I do not show you contacted client support regarding this issue. We would like to investigate the issue further. Please email us at [email protected]. Attention to Adel. Thank you, and I hope you have a nice day ahead.


Happy about my first shipment
July 31, 2021
Previous review

Happy about my first shipment

Date of experience: July 30, 2021
GB
1 review
0 helpful votes
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The easy option for buying items from the US, from websites that don't ship across the pond, to be shipped to the UK... Shweet!

Date of experience: July 31, 2023
Canada
1 review
0 helpful votes
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Very expensive
August 30, 2023

Very expensive. Parcel weight was doubled which cased the shipping cost to be much higher then expected. First time using this service, will not use again.

Date of experience: July 31, 2023
Judy G. Stackry Rep
over a year old

Hi Barry. Thank you for your review. We are very sorry to hear that you were not happy with the cost of our service. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. In looking at your shipment, we may have been able to save you on the shipping costs by using our repacking service. If you do use us again in the future, please reach out to client support for advice on how you may save. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.

Australia
1 review
0 helpful votes
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Phenomenal Service
July 31, 2023
Updated review

Phenomenal Service. Easy to use platform. Well priced shipping options.

Date of experience: July 30, 2023

A fantastic service all-round
November 8, 2022
Previous review

A fantastic service all-round. One of the only modern approaches to reshipping I've found and easily the best.

Date of experience: November 8, 2022
Guam
1 review
0 helpful votes
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Review
July 30, 2023

It was fast and on time. I'll be using it again in the future.

Date of experience: July 30, 2023
Greece
1 review
0 helpful votes
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Everything is in place, the tour guide is super handy and the support department is responsive however the absence of cheap shipping options, like the USPS's small package international shipping, is a major factor for my intentions to reuse your services in the future. Every available option for a shipping scenario like the above, price wise, is just unrealistic...

Date of experience: July 29, 2023
Judy G. Stackry Rep
over a year old

Hi Giorgos! Thank you for your kind feedback about our service. We are very sorry to hear that you were not happy with the cost of our service. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. Clients see the most value by consolidating multiple packages into 1 shipment to save on shipping versus sending smaller packages 1 by 1. Also if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Affiliate program" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.