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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Small error with photos, rectified quickly, otherwise all very easy and quick.
I'm waiting for response on a damage item claim I submitted
Please add additional payment options. PayPal sucks for international payments. It took me over an hour to figure out payments while using Stackry to ship to someone else in my country. Paypal is so 2010.
Hello Dipika! Thank you for your review. Sorry you ran into an issue using our service. Stackry does in fact accept credit card payments. Go to My account- My cards to verify your credit card for use. If you have any questions, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. ❤️
So far the process has been quick and efficient. I really hope the items get shipped fast now and reach me soon. Thank you Stackry team.
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Thank you Abdulla for being our customer and taking the time to leave us a review. If you have any questions, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. ❤️
Had to resubmit payment request. Bot could not answer error message posted.
Hi Fergal. Thank you for your review. I am sorry to hear that there was a problem with your shipment. Upon review, I do not see where you contacted client support regarding this issue. Because the shipment contains a flammable item, the shipment needs to be repacked into a new shipping box prior to being shipped. Please feel free to chat, call, or email us at [email protected] for additional assistance with shipping the package. Thank you
You do increases the weight of shipments, and this time was too much add on weight!
HI Ahmed. Thank you for your review. Stackry does not add weight, but the carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. We do have processes in place to help lower dimensional weight, such as a repack ($5) or consolidation ($2 per package). This is how our customers save the most money. I see you shipped the last package as received by the retailer. In looking at your shipment, we may have been able to save you on the shipping costs by using our repacking service. Next time, please reach out to client support for advice on how you may save. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
Good service, but you need to give the costumer more action when items reach to you, for example I was making an order by mistake, so it's hard to open a package and return only one thing from it!
Mr Adel Nasser was incredibly helpful when I had an issue with a shipment. Stackry is very reliable. Thank you.
Prices seems to be getting higher and higher. After almost 10 years of using the service I may start looking elsewhere.
I was surprised with shipping rate and additional fees
Hi Abdulaziz. Thank you for your review. I am sorry to hear you ran into an issue with our pricing. We strive to provide the lowest price possible for our customers. Upon review of your shipment, I see you shipped a hood strut. This item is considered a dangerous good. Shipping dangerous goods internationally is an additional cost. Due to international regulations, shipping hazmat requires Stackry to use a certain box size and limits the available carriers. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. If you would like to discuss it further, please email us at [email protected] and you will be helped by the best customer service in the industry!
Quick and efficient. The website is very clear and easy to use.
Hi Roy! Thank you for your review. I am sorry to hear you ran into an issue with our pricing. We strive to provide the lowest price possible for our customers. Also if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Affiliate program" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
As always, Stackry presents an easy service which allows me time to bring together several orders then ship at my convenience.
كل شيء جيد ماعدا الاسعار هي مبالغ فيها قليلا و ايضا تغليف البضاعه زاد من وزنها كثيرا
The prices are extremely high compared to the previous shipments. Plus there are many technical issues regarding mobile UI when i try to contact an assistant it takes me out of the convo immediately
Hi Sara! Thanks for the honest review. We are so sorry that you were not happy with the pricing. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. The price you paid also included the prepaid Saudi Arabia VAT/GST. We did not have this option when you last shipped in 2021. This will make for a smoother customs clearance process. Compared to our competitors, we have no membership or receiving fees, free 45 day storage, and 0% US sales tax when you purchase items to be delivered to your locker). Again, I am sorry you weren't happy with our services, if you ever want to give us another try, please email us at [email protected] and we can answer any other questions or concerns you may have.
Thank you,
Never had a single problem using Stackry. All my parcels have been delivered well within the estimated delivery times. I wouldn't hesitate to recommend Stackry to anyone
Fantastic service. Previously my parcels have all arrived safely & quickly via Fed Ex but for this delivery I decided to try Aramex as they were a slightly cheaper if slower option. I was a bit wary after reading some of the reviews for Aramex online but I've had no problems at all. I'd have no hesitation in recommending Stackry to anyone
Brilliant service. My package arrived within 4 days of being pisted
Such a fast turn around at the warehouse, not new to importing packages through proxy services but this is so so so easy to follow and understand, and also doesn't charge! Thank you!
Very simple and effective online process. Reliable delivery options.
Easy navigation of the website, plus I'm loving the new and fresh outlook on the site. The fonts make it really easy to read
I've been with Stackry for a few years now, and I've been satisfied with their customer care. However, I have had an issue about an item that was not put into my box. I've been back and forth, left numerous emails, and no response. I'm disappointed at the lack of response, and it is making me question my loyalty to an organisation that ignores your emails. I understand that things may be a bit tense, due to the pandemic. However, this doesn't mean that the ball is being continuously dropped when it comes to an integral part of service of an organisation: Communication and customer care.
Very quick and easy to use. Excellent experience so far!
So far, so good. Would have loved to actually see the content of the three boxes I received from ebay sellers, to make sure everythimg is there. No idea what I receive now until it's too late. Could be anything in the box now...
Quick and easy. Like the different option types of shipping. I like that I can wait to ship all items. If I have some items come on different days, I can wait to have them consolidated into one box and reduce the shipping cost. I like how the wizard will let you know the if consolidation is best. Tracking is good. I was able to track my package. The service was quick and easy to use. This is the 3 time I use it and will continue to use it when I have items from different vendors, I want shipped to me.
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Hi Dare! Thank you for your review. We are very sorry to hear your received a damaged item. In review of your account, I see the claim is pending, so someone from that department will be following up with you shortly. Please note some claims take up to 30 days to be resolved. You can read more about claims on our Limits of Liability page. https://www.stackry.com/en/limits-of-liability. If you would like to discuss it further, please email us at [email protected] and you will be helped by the best customer service in the industry!